Consumer Corner
Widespread Verizon Outages Leave Customers in SOS Mode Nationwide
Verizon OutageVerizon customers across the U.S. faced major service disruptions, with over 100,000 outages reported. Phones reverted to SOS mode, affecting calls and Wi-Fi services. Restoration is ongoing.
Verizon customers across the United States are grappling with significant service disruptions this morning. Reports have flooded in that mobile phones are stuck in SOS mode, indicating a lack of connectivity. As of 10:11 a.m. ET, over 100,000 outages were logged with DownDetector, a real-time service tracker that monitors telecommunication issues nationwide.
Verizon Outages
The outage began around 9 a.m. ET, with customers from New York to Los Angeles experiencing inability to make phone calls or access the network. On social media platforms, disgruntled users have been vocal about the situation, with many demanding compensation for the service disruption.
One frustrated customer took to X (formerly Twitter) to express their dissatisfaction: “It’s been over two hours and we don’t even know why this is happening. We all pay a pretty penny for our Verizon bill, and this time should be compensated until the issue is fully resolved.”
What we know
Reports have cited that while users can’t access standard mobile services, their phones have reverted to SOS mode—rendering them unable to make calls. A customer from Ohio shared their experience: “SOS in Ohio since mid-morning. Was working on my drive into work, but went down several hours ago and hasn’t come back.”
In an emailed statement to CBS MoneyWatch, a Verizon spokesperson acknowledged the issue, stating, “We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.”
As the disruptions persist, issues are being noted across various devices, affecting both iPhone and Android users. The outages have also disrupted Wi-Fi calling services, which typically serve as an alternative connectivity method. As of 5:48 p.m. ET, Verizon announced that service restoration efforts were underway and gradually making progress, but customers are still experiencing challenges.
This marks a significant incident in a landscape where communication reliability is essential, and customers are left wondering about the cause of the outage. With many turning to social media to voice their concerns and seek resolutions, the call for timely updates from Verizon is clear.
The situation remains fluid, and Verizon customers are encouraged to stay informed as more information becomes available. If you’re experiencing issues with your Verizon service, let us know your experience in the comments below.
Stay tuned for further updates on this developing story.
https://www.cbsnews.com/news/verizon-outage-network-down-sos-mode-downdetector-map
https://www.fox10phoenix.com/news/verizon-outage-network-down-monday-september-30
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