Food and Beverage
Papa Johns and Google Cloud Reimagine the Future of Food Ordering to Better Serve Customers
Papa Johns is partnering with Google Cloud to roll out an AI-powered omnichannel ordering system using Gemini Enterprise for Customer Experience, bringing voice and text ordering to apps, web, phone, kiosks and in-car systems.
american pepperoni pizza with chilli pepper and parmesan cheese
Papa Johns and Google Cloud Reimagine the Future of Food Ordering to Better Serve Customers
Papa Johns is betting big on AI-powered convenience.
At NRF 2026 in New York, the pizza chain announced a major transformation of its digital ordering experience—aimed at delivering faster ordering, improved accuracy, and real-time personalization for its 150 million-plus customers worldwide. The update is powered by Google Cloud’s newly expanded AI solution, the Food Ordering agent, part of Gemini Enterprise for Customer Experience.
The key takeaway: Papa Johns is the first restaurant brand to bring these new omnichannel ordering capabilities to market—moving beyond basic chatbots and into what Google Cloud calls the era of agentic commerce, where AI doesn’t just answer questions, it actively completes tasks and improves outcomes.
From chatbot to “agentic” ordering
Food Ordering agent is designed to unify voice and text ordering across the places customers already interact with the brand—without forcing them to repeat themselves or start over when they switch channels.
Instead of treating app ordering, phone ordering, kiosks, and in-car systems as separate experiences, the platform supports high-quality voice AI agents across:
- Mobile apps
- Websites
- Telephones
- Kiosks
- In-car systems
This is a notable shift from earlier AI deployments that focused heavily on drive-thru automation. Here, the goal is a single, consistent ordering experience where customers can order how they want, where they want, with less friction.
What Papa Johns is building with Google Cloud
Papa Johns says the new system is designed to make ordering “faster, smarter, and more seamless than ever before.” The company’s Chief Digital and Technology Officer, Kevin Vasconi, framed it as more than a product refresh.
“Papa Johns is a digitally-driven business and, as such, one of our strategic priorities is investing in our technology to deliver a more seamless experience across our assets and owned channels, better connect with our customers, and support greater efficiency across our operations by leveraging data and AI,” Vasconi said. “We’re using Google Cloud’s Food Ordering agent to reimagine what’s possible for our customers. This isn’t just an app update; it’s a fundamental shift in how our customers interact with our brand digitally, making it faster, smarter, and more seamless than ever before.”
The new capabilities focus on three areas that tend to create the most friction in food ordering: deals, complex orders, and repeat purchases.
Intelligent Deal Wizard: fewer abandoned carts, more confidence
One of the most common reasons customers abandon carts is uncertainty—Did I pick the best deal? Is there a better promo code? Papa Johns’ Intelligent Deal Wizard is positioned as a personal concierge that automatically applies the best value combinations.
The benefit is twofold:
- Customers spend less time hunting for discounts
- Papa Johns reduces cart abandonment and builds loyalty through instant value
In short: the system is designed to help customers feel like they’re getting the best price without extra steps.
Advanced Voice & Group Ordering: making complex orders easier
Group orders are where ordering systems often break down: multiple people, multiple changes, special instructions, and constant edits. Papa Johns’ Advanced Voice & Group Ordering is built to capture that revenue without requiring human intervention.
By handling natural language nuances and real-time modifications, the system aims to improve order accuracy even when the request is complicated—exactly the kind of scenario where mistakes can lead to refunds, remakes, and lost customers.
No-tap reordering for Papa Rewards customers
Pizza ordering is often habitual. Many customers reorder the same items, especially loyal customers. With the new experience, the agent can identify returning Papa Rewards members and proactively ask if they want to reorder their most recent purchase.
That no-tap flow matters because it shortens the distance between intent and checkout—turning a routine craving into a completed order in seconds.
Why it matters: omnichannel is now the expectation
Google Cloud’s Carrie Tharp, vice president of global solutions and industries, described the shift as a move beyond the chatbot era.
“The retail industry is entering the era of agentic commerce, where AI is an engine for business value,” Tharp said. “By being the first to deploy our omnichannel Food Ordering agent, Papa Johns is moving beyond the chatbot era to create a fluid, intelligent experience that meets hungry customers wherever they are, whether they are in their car, on an app, or at a kiosk.”
That’s the core point: customers don’t think in channels. They think in outcomes.
- Ordering hands-free while driving
- Reordering in one step from the couch
- Using a kiosk quickly while picking up
If the experience is inconsistent, slow, or confusing, customers bounce. If it’s fast and accurate, they come back.
What’s next
Papa Johns will showcase the technology at the Google Cloud booth 5507 at NRF 2026: Retail’s Big Show in NYC, offering live demos to attendees. The company expects to roll out these capabilities to customers nationwide by the end of 2026.
About Papa Johns
Papa John’s International, Inc. (Nasdaq: PZZA) opened in 1984 with one goal: BETTER INGREDIENTS. BETTER PIZZA. Papa Johns says it uses high-quality ingredients, including fresh, never frozen original dough made with six ingredients, real mozzarella cheese, and vine-ripened tomato sauce. The company operates more than 6,000 restaurants across approximately 50 countries and territories.
About Google Cloud
Google Cloud provides AI, infrastructure, developer, data, security, and collaboration tools, offering an integrated AI stack built on planet-scale infrastructure and custom-built chips. Organizations in more than 200 countries and territories use Google Cloud as a technology partner.
Resources
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Food and Beverage
Easy, Restaurant-Worthy Meals for Busy Days
Restaurant-Worthy Meals: When life gets busy, your home should be a place of reprieve, not extra stress – and that includes your kitchen. In seasons like this, rather than waiting for a table at your favorite restaurant or standing in line for takeout, turn to quick, easy recipes like this Garlic Parmesan Rice and Shrimp Skillet or Egg Roll in a Bowl.

(Feature Impact) When life gets busy, your home should be a place of reprieve, not extra stress – and that includes your kitchen. If you’re juggling work, chores, errands, hobbies, studies, a social life, caretaking or the other million-and-one things keeping your schedule full right now, the idea of spending an hour putting together a home-cooked meal might sound exhausting or downright impossible.
In seasons like this, rather than waiting for a table at your favorite restaurant or standing in line for takeout, turn to quick, easy recipes that offer nutritional balance and don’t skimp on flavor. By using pre-seasoned Minute Rice Cups – like the new, crave-worthy Garlic Parmesan to satisfy comfort cravings and Veggie Stir-Fry that lets you enjoy the flavor of takeout without the wait – you can have a flavorful base for your meals ready in 1 minute. You won’t even have to pull out the rice cooker or go scrounging in the spice cabinet.
If you’re craving a savory, cheesy dinner, this high-protein Garlic Parmesan Rice and Shrimp Skillet, ready in only 6 minutes, is an ideal choice for busy home chefs searching for that elusive balance between simple and sophisticated. Plus, the recipe can easily be adapted to your household’s tastes; try tossing some spinach or chickpeas into the skillet or swapping the shrimp for chicken or tofu.
To enjoy takeout flavors without the trip, opt for this restaurant-inspired Egg Roll in a Bowl recipe. Savor the umami notes of soy sauce and enjoy the convenience of tender onions, carrots and peas mixed into the stir-fry rice cup that forms the base of your meal. The toppings are what give this recipe its deconstructed egg roll vibe: flavorful sauteed cabbage joins crunchy wonton strips and a protein of choice for a bowl that comes together in just 20 minutes.
For more meal ideas to keep you going when life is moving quickly, visit MinuteRice.com.
Garlic Parmesan Rice and Shrimp Skillet
Prep time: 1 minute
Cook time: 5 minutes
Servings: 1-2
- 1 Minute Garlic Parmesan Rice Cup
- 1 tablespoon olive oil
- 8 ounces large shrimp, peeled and deveined
- 1 tablespoon lemon juice
- 1/4 teaspoon red pepper flakes
- 1 tablespoon fresh parsley, chopped
- lemon wedges, for garnish (optional)
- Heat rice according to package directions.
- In medium skillet, heat olive oil over medium heat. Add shrimp to skillet and cook until pink, about 3 minutes. Remove shrimp from skillet and set aside.
- In same skillet, add rice, lemon juice and red pepper flakes. Stir to combine and heat through, 1 minute. Return shrimp and stir to combine.
- Garnish with parsley. Squeeze lemon wedge over top, if desired, and serve.
Substitution: Use sauteed mushrooms or crispy tofu to make vegetarian.
Egg Roll in a Bowl
Prep time: 2 minutes
Cook time: 18 minutes
Servings: 2
- 1 Minute Veggie Stir-Fry Rice Cup
- 1/2 pound ground turkey or pork
- 1 cup coleslaw mix
- 1 garlic clove, minced
- 2 tablespoons soy sauce
- 1 teaspoon ginger, freshly grated
- 1/2 teaspoon sesame oil
- 1/2 cup fried wonton strips
- 2 tablespoons sweet and sour sauce
- Heat rice according to package directions.
- In large pan, cook meat over medium heat 10 minutes, or until browned and cooked through. Drain any excess grease.
- Add coleslaw, garlic, soy sauce, ginger and sesame oil to pan. Cook 8 minutes, or until coleslaw is softened. Add rice during final 4 minutes.
- Top with wonton strips, drizzle sweet and sour sauce and serve.
Tip: To add more vegetables, try mushrooms, bell peppers, snap peas or green onions. For extra spice, drizzle on sriracha or hot sauce of choice.
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Food and Beverage
Supercharge Summer Grilling with Tender Pork Chops

(Feature Impact) If you’re planning on firing up the grill for an upcoming summer gathering, you might be trying to brainstorm options beyond the traditional burgers and dogs. Luckily, there are recipes that let you keep things interesting without becoming too complicated.
These Super Moist Boneless Pork Chops might just make you the favorite grill master in the neighborhood. Salt, sugar and aromatic ingredients like juniper berries and bay leaves give the meat a rich, complex flavor, and the combination of brining and grilling helps you achieve a tender but juicy finished product.
Since the recipe features Coleman Boneless Pork Chops, which deliver exceptional flavor from pork raised with no antibiotics ever and no added hormones, it’s easy to elevate your cookout with high-quality protein that you can feel good about serving to family and friends. Make it an extra memorable occasion with family-favorite sides like grilled asparagus, a light summer salad, diced potatoes and dinner rolls then round out your flavor-infused evening with an all-American tradition such as apple pie.
If your grilling plans get rain-checked, you can easily sear the pork chops in a skillet or bake them in the oven to take the party indoors.
Find more summer recipe ideas by visiting ColemanNatural.com.
Super Moist Boneless Pork Chops
Prep time: 7 hours
Cook time: 40 minutes
Servings: 4
- 1 quart water
- 1/2 cup brown sugar
- 1/2 cup kosher salt
- 1 bay leaf
- 12 juniper berries
- 6 cups ice
- 4 Coleman Boneless or Bone-In Pork Chops (1 1/2 inches thick)
- 1 teaspoon black pepper, freshly ground
- 1 teaspoon sea salt
- 2 scallions, thinly sliced, for garnish
- In large pot, heat water, brown sugar, kosher salt, bay leaf and juniper berries over high heat until sugar and salt are dissolved.
- Remove from stove and add ice. Liquid should be cool to touch.
- Add pork chops to liquid, cover and refrigerate 4-6 hours, or overnight.
- Approximately 10-15 minutes before grilling, heat grill to medium heat, remove chops from brine and pat dry with paper towels. Season with freshly ground black pepper and sea salt.
- Grill until desired doneness, or until internal temperature reaches at least 145 F for medium finish. Garnish with scallions. Serve with side dishes of choice
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Food and Beverage
Decadent Sticky Rice Recipes for Dessert
Last Updated on July 9, 2026 by Daily News Staff
Decadent Sticky Rice Recipes for Dessert
(Feature Impact) Although many people associate rice with savory dishes, this staple grain can actually level up your dessert game too. Cultures from around the world have invented a variety of creative ways to turn the sticky rice in your pantry into treats you can whip up when you’re on the prowl for something sweet.
Sticky rice, also known as sweet rice, is a specific type of short- or medium-grain rice that, as the name implies, becomes sticky when cooked. With Success Boil-in-Bag Sticky Rice, it’s simple to make sweet, soft, perfectly cooked rice for desserts without extra steps, equipment or hassle. In only 12 minutes, you’ll have an ideal base to use for your favorite recipes.
A rice-based take on a quintessential British dessert, this Sticky Toffee Pudding is decadent and full of mouthwatering flavor. With the rich sweetness of brown sugar and vanilla imbued in every bite, it’s a warm, comforting dessert you might find yourself craving on a rainy day or cold night. Take it to the next level by adding caramelized banana and toasted coconut toppings.
For a more refreshing, summery option, transport your kitchen to the tropics with this Thai-inspired Sticky Rice with Mango and Coconut. Creamy coconut-infused rice contrasts with juicy ripe mango slices, nutty black sesame seeds and cooling mint-leaf garnishes for a fun, fresh blend of textures and flavors that might have you picturing palm trees. If you’re not a mango fan, feel free to swap in a different tropical fruit of your choice.
The versatility of rice makes it an excellent mainstay to keep on hand in your kitchen, adding ease and flexibility to your daily meal routine. For more ideas on how to use rice for dessert – or for breakfast, lunch and dinner – visit SuccessRice.com.
Sticky Toffee Pudding
Prep time: 5 minutes
Cook time: 25 minutes
Servings: 2-4
- 1 bag Success Sticky Rice
- 3/4 cup milk
- 2 tablespoons brown sugar
- 3/8 teaspoon salt, divided
- 1 stick unsalted butter
- 1/2 cup brown sugar
- 1/2 cup heavy cream
- 1/2 teaspoon vanilla extract
- toasted coconut, for garnish
Caramelized Banana:
- 1 tablespoon butter
- 1 tablespoon brown sugar
- 1 banana, sliced into coins
- 1/4 teaspoon vanilla extract
- Prepare rice according to package directions.
- Remove rice from bag. Return to pot and stir in milk, brown sugar and 1/4 teaspoon salt. Simmer 5 minutes.
- In small saucepan, melt butter over medium heat. Stir in sugar 2 minutes, or until dissolved. Whisk in cream and bring to simmer. Cook 5 minutes until thickened. Remove from heat and stir in vanilla and remaining salt.
- To make caramelized banana: In medium skillet, melt butter over medium heat. Stir in brown sugar until syrupy. Add banana coins in single layer and cook 2 minutes per side until golden brown. Drizzle vanilla on top.
- Add rice to bowl. Pour toffee sauce on top. Garnish with caramelized bananas and coconut. Serve warm or chilled.

Sticky Rice with Mango and Coconut
Prep time: 5 minutes
Cook time: 12 minutes
Servings: 2-4
- 1 bag Success Sticky Rice
- 1 1/2 cups water
- 1 1/4 cups coconut milk, divided
- 3 1/2 tablespoons brown sugar, divided
- 2 mangoes, sliced
- 1 tablespoon black sesame seeds
- fresh mint leaves, for garnish
- Prepare rice according to package directions using 1 1/2 cups water, 1 cup coconut milk and 1 1/2 tablespoons brown sugar rather than 4 cups water.
- In separate small saucepan over medium heat, bring remaining coconut milk and brown sugar to boil. Cook, stirring often, 8-10 minutes, or until thickened and syrupy.
- Divide rice among four serving bowls. Arrange mango slices over top; drizzle with coconut milk syrup. Garnish with black sesame seeds and mint.
Substitution: Use pineapple, guava or papaya for mango, if desired.
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🍴 What’s your favorite food, recipe, or dining spot? Tell us in the comments! Then subscribe to the STM Daily News Food and Drink newsletter for fresh recipes, restaurant news, food trends, and delicious stories delivered straight to your inbox. Join our growing community of food lovers today!
