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Papa Johns and Google Cloud Reimagine the Future of Food Ordering to Better Serve Customers

Papa Johns is partnering with Google Cloud to roll out an AI-powered omnichannel ordering system using Gemini Enterprise for Customer Experience, bringing voice and text ordering to apps, web, phone, kiosks and in-car systems.

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Papa Johns is partnering with Google Cloud to roll out an AI-powered omnichannel ordering system using Gemini Enterprise for Customer Experience, bringing voice and text ordering to apps, web, phone, kiosks and in-car systems.

american pepperoni pizza with chilli pepper and parmesan cheese

Papa Johns and Google Cloud Reimagine the Future of Food Ordering to Better Serve Customers

Papa Johns is betting big on AI-powered convenience.

At NRF 2026 in New York, the pizza chain announced a major transformation of its digital ordering experience—aimed at delivering faster ordering, improved accuracy, and real-time personalization for its 150 million-plus customers worldwide. The update is powered by Google Cloud’s newly expanded AI solution, the Food Ordering agent, part of Gemini Enterprise for Customer Experience.

The key takeaway: Papa Johns is the first restaurant brand to bring these new omnichannel ordering capabilities to market—moving beyond basic chatbots and into what Google Cloud calls the era of agentic commerce, where AI doesn’t just answer questions, it actively completes tasks and improves outcomes.

From chatbot to “agentic” ordering

Food Ordering agent is designed to unify voice and text ordering across the places customers already interact with the brand—without forcing them to repeat themselves or start over when they switch channels.

Instead of treating app ordering, phone ordering, kiosks, and in-car systems as separate experiences, the platform supports high-quality voice AI agents across:

  • Mobile apps
  • Websites
  • Telephones
  • Kiosks
  • In-car systems

This is a notable shift from earlier AI deployments that focused heavily on drive-thru automation. Here, the goal is a single, consistent ordering experience where customers can order how they want, where they want, with less friction.

What Papa Johns is building with Google Cloud

Papa Johns says the new system is designed to make ordering “faster, smarter, and more seamless than ever before.” The company’s Chief Digital and Technology Officer, Kevin Vasconi, framed it as more than a product refresh.

“Papa Johns is a digitally-driven business and, as such, one of our strategic priorities is investing in our technology to deliver a more seamless experience across our assets and owned channels, better connect with our customers, and support greater efficiency across our operations by leveraging data and AI,” Vasconi said. “We’re using Google Cloud’s Food Ordering agent to reimagine what’s possible for our customers. This isn’t just an app update; it’s a fundamental shift in how our customers interact with our brand digitally, making it faster, smarter, and more seamless than ever before.”

The new capabilities focus on three areas that tend to create the most friction in food ordering: deals, complex orders, and repeat purchases.

Intelligent Deal Wizard: fewer abandoned carts, more confidence

One of the most common reasons customers abandon carts is uncertainty—Did I pick the best deal? Is there a better promo code? Papa Johns’ Intelligent Deal Wizard is positioned as a personal concierge that automatically applies the best value combinations.

The benefit is twofold:

  • Customers spend less time hunting for discounts
  • Papa Johns reduces cart abandonment and builds loyalty through instant value

In short: the system is designed to help customers feel like they’re getting the best price without extra steps.

Advanced Voice & Group Ordering: making complex orders easier

Group orders are where ordering systems often break down: multiple people, multiple changes, special instructions, and constant edits. Papa Johns’ Advanced Voice & Group Ordering is built to capture that revenue without requiring human intervention.

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By handling natural language nuances and real-time modifications, the system aims to improve order accuracy even when the request is complicated—exactly the kind of scenario where mistakes can lead to refunds, remakes, and lost customers.

No-tap reordering for Papa Rewards customers

Pizza ordering is often habitual. Many customers reorder the same items, especially loyal customers. With the new experience, the agent can identify returning Papa Rewards members and proactively ask if they want to reorder their most recent purchase.

That no-tap flow matters because it shortens the distance between intent and checkout—turning a routine craving into a completed order in seconds.

Why it matters: omnichannel is now the expectation

Google Cloud’s Carrie Tharp, vice president of global solutions and industries, described the shift as a move beyond the chatbot era.

“The retail industry is entering the era of agentic commerce, where AI is an engine for business value,” Tharp said. “By being the first to deploy our omnichannel Food Ordering agent, Papa Johns is moving beyond the chatbot era to create a fluid, intelligent experience that meets hungry customers wherever they are, whether they are in their car, on an app, or at a kiosk.”

That’s the core point: customers don’t think in channels. They think in outcomes.

  • Ordering hands-free while driving
  • Reordering in one step from the couch
  • Using a kiosk quickly while picking up

If the experience is inconsistent, slow, or confusing, customers bounce. If it’s fast and accurate, they come back.

What’s next

Papa Johns will showcase the technology at the Google Cloud booth 5507 at NRF 2026: Retail’s Big Show in NYC, offering live demos to attendees. The company expects to roll out these capabilities to customers nationwide by the end of 2026.

About Papa Johns

Papa John’s International, Inc. (Nasdaq: PZZA) opened in 1984 with one goal: BETTER INGREDIENTS. BETTER PIZZA. Papa Johns says it uses high-quality ingredients, including fresh, never frozen original dough made with six ingredients, real mozzarella cheese, and vine-ripened tomato sauce. The company operates more than 6,000 restaurants across approximately 50 countries and territories.

About Google Cloud

Google Cloud provides AI, infrastructure, developer, data, security, and collaboration tools, offering an integrated AI stack built on planet-scale infrastructure and custom-built chips. Organizations in more than 200 countries and territories use Google Cloud as a technology partner.

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Wingstop Kicks Off Football Season With Lemon Pepper Trio and First-Ever Wing Pass

Wingstop is kicking off football season with two new twists on its iconic Lemon Pepper flavor and its first-ever Wing Pass, offering select fans weekly Watch Party Bundles throughout the regular season.

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Two new takes on Wingstop’s popular Lemon Pepper flavor are joining the menu as the chain rolls out a limited-edition Wing Pass aimed at football watch parties.

Wingstop Lemon Pepper Trio featuring Original Lemon Pepper, Lemon Pepper Chili Crunch and Lemon Pepper Chili Glaze for football season.
Wingstop is expanding its signature Lemon Pepper flavor with two new variations for the 2026 football season.

Football season is underway, and Wingstop is betting that wings will remain a major part of the weekly game-day spread.

The Dallas-based restaurant chain is expanding one of its signature flavors with the launch of its new Lemon Pepper Trio, featuring the familiar Original Lemon Pepper alongside two new variations: Lemon Pepper Chili Crunch and Lemon Pepper Chili Glaze.

The trio will receive an early release for Club Wingstop members beginning Sept. 10 before becoming available nationwide at participating U.S. locations on Sept. 15 for a limited time, according to the company.

Wingstop Lemon Pepper Trio
Wingstop is bringing more flavor to fans’ game day rituals with the new Lemon Pepper Trio.

Three Takes on Lemon Pepper

Wingstop’s Original Lemon Pepper combines lemon flavor with cracked black pepper in the dry rub that has become one of the chain’s best-known offerings.

The two newcomers take that familiar flavor in different directions.

Lemon Pepper Chili Crunch starts with the traditional Lemon Pepper dry rub and adds crispy Korean chili crunch, introducing additional texture and heat.

Lemon Pepper Chili Glaze goes in a sweeter and saucier direction, combining citrus flavor and sweet heat with crispy Korean chili crunch.

All three flavors can be ordered on Wingstop’s classic wings, giving customers the option of sticking with the original or trying one of the spicier variations.

“Lemon Pepper is an iconic flavor, and Wingstop is proud of the role we’ve played in bringing it to fans around the world,” Wingstop President and CEO Michael Skipworth said in announcing the promotion.

The new flavors arrive as restaurants and food brands compete for a place in one of the biggest recurring food occasions of the fall: football watch parties.

Wingstop Introduces Its First Wing Pass

Wingstop is also taking an unusual approach to football-season promotions with its first Wing Pass, essentially turning weekly wing orders into the restaurant equivalent of a season ticket.

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Each Wing Pass provides access to as many as 18 Watch Party Bundles, representing one bundle for each week of the regular football season.

A Watch Party Bundle includes 20 classic wings in as many as four flavors, a large order of fries and a large ranch.

Here’s where the promotion becomes especially notable: Wingstop says the Wing Pass costs $27.99 — the price of a single Watch Party Bundle.

Only 100 passes are being made available.

Club Wingstop members can purchase the limited passes beginning Sept. 10 at noon Central Time through Wingstop’s Wingshop. Passholders will then receive a Watch Party Bundle offer through their Wingstop app account each Sunday morning during the 18-week season, subject to the promotion’s terms and conditions.

With only 100 passes available nationwide, the Wing Pass is less a traditional discount program than a limited promotional event designed to generate attention around Wingstop’s football-season push.

Wings and Football Remain a Powerful Combination

The promotion highlights just how closely chicken wings have become associated with watching football in the United States. Restaurants routinely introduce larger bundles, limited flavors and game-day promotions as fans gather at homes, sports bars and restaurants throughout the season.

For Wingstop, the strategy combines both sides of that equation.

The Lemon Pepper Trio gives customers something new to try, while the Wing Pass encourages the idea of making Wingstop part of a weekly football routine.

Founded in 1994, Wingstop has grown to more than 3,000 restaurants worldwide. The company reported more than $5 billion in system-wide sales during fiscal 2025 and has ambitions of becoming one of the world’s top 10 restaurant brands.

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Whether Lemon Pepper Chili Crunch or Lemon Pepper Chili Glaze develops the following of Wingstop’s original version remains to be seen. But for Lemon Pepper fans looking for something different during football season, the starting lineup just got a little bigger.

Source: Wingstop Restaurants Inc., press release issued Sept. 9, 2026.

Availability and promotional offers may vary by participating location. The Lemon Pepper Trio is a limited-time offering while supplies last. The Wing Pass is subject to Wingstop’s official terms and conditions.

Sources

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Food and Beverage

Made for KC BBQ Championship Brings High-Stakes Barbecue Battle to Weston

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WESTON, Mo. — Kansas City barbecue is heading north to historic Weston, Missouri, where dozens of competition pitmasters are battling for more than prize money. The winner could soon be serving their barbecue to travelers from around the world.

UPDATE: Smokey Bey’s BBQ of Liberty, Missouri, led by pitmaster Charles Bey, was crowned Grand Champion of the 2026 Made for KC BBQ Championship. The victory earned the team $10,000 and an 18-month licensing agreement to become the featured pitmaster at the Made for KC BBQ Experience at Kansas City International Airport beginning in March 2027. The final competition included 44 teams, according to post-event reports.

Holladay Distillery BBQ Championship
Holladay Bourbon and Kansas City barbecue come together in celebration of the 4th Annual Made for KC BBQ Championship, held August 21-22 in historic downtown Weston, Missouri, with Holladay Distillery serving as a host partner.

The 4th Annual Made for KC BBQ Championship, held August 21–22, 2026, brought 47 of the region’s top competition barbecue teams to downtown Weston, with Holladay Distillery serving as a host partner.

The weekend began Friday with a VIP event on the grounds of the historic distillery before teams settled in for an overnight cook ahead of Saturday’s competition.

More Than a Barbecue Trophy

Created by OHM Concession Group in partnership with the Kansas City Barbeque Society (KCBS), the Made for KC BBQ Championship offers competitors an unusually valuable prize.

The 2026 championship features a $33,500 total purse, including $10,000 for the Grand Champion. But the biggest opportunity may come after the smokers cool down.

The winning team receives an 18-month licensing agreement to become the next featured pitmaster at the Made for KC BBQ Experience at Kansas City International Airport, beginning March 1, 2027.

The Grand Champion’s name, recipes, rubs and sauces will be showcased at the approximately 8,000-square-foot restaurant, putting the winning team’s barbecue in front of travelers passing through Kansas City.

That makes the competition more than a traditional barbecue contest. For one pitmaster, it could provide a major platform to introduce their food and brand to an international audience.

Competition Barbecue Meets Kansas City’s Airport

The Made for KC BBQ Experience opened alongside Kansas City International Airport’s new terminal in 2023. Its concept gives competition barbecue teams an opportunity rarely available on the traditional barbecue circuit: moving their food from cook-offs and judging tables into a major commercial restaurant.

A new Grand Champion is featured at the airport restaurant every 18 months.

In 2024, Meat Rushmore BBQ of Lee’s Summit, Missouri, captured the championship and later became the featured pitmaster at the airport location.

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The competition is designed to continue that rotation while highlighting the deep barbecue culture associated with the Kansas City region.

Barbecue and Bourbon in Historic Weston

Weston provides a fitting setting for the competition.

Holladay Distillery was founded there in 1856 and is celebrating its 170th anniversary in 2026. According to the company, it remains the oldest continuously operating distillery on its original site in Missouri.

“Hosting the Made for KC BBQ Championship is exactly the kind of opportunity we’re proud to bring to Weston,” Patrick Fee, Holladay Distillery’s vice president of sales and marketing, said in the announcement.

“This competition celebrates the craftsmanship and traditions that make our region special, while bringing talented people from across the barbecue community right here to our hometown.”

The combination of bourbon, barbecue and a historic Missouri town also gives the championship an identity that extends beyond the judging tent.

“Bourbon and barbecue have always been a natural pairing,” Fee said.

A Bigger Prize for Kansas City Pitmasters

Competition barbecue can require years of practice, specialized equipment, travel and countless hours tending smokers in pursuit of trophies and recognition.

The Made for KC championship adds something different: the possibility of turning a competition victory into a lengthy restaurant residency.

For the 2026 Grand Champion, that means going from an overnight cook in Weston to having their recipes served at one of the region’s busiest transportation gateways.

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And for travelers arriving in Kansas City, it offers something equally interesting — an opportunity to experience barbecue created by the people who compete seriously in one of America’s best-known barbecue regions.

The Made for KC BBQ Championship may take place in Weston, but for the winning pitmaster, the journey is only beginning.

Source: Holladay Distillery press release, August 21, 2026. The Made for KC BBQ Championship was created by OHM Concession Group in partnership with the Kansas City Barbeque Society.

Source & Related Links

Primary/official sources

Holladay Distillery — Official site for the historic Weston distillery, which says it has been making bourbon for 170 years. 

Kansas City Barbeque Society — Made for KC Championship background — Background on the competition and its relationship with the airport restaurant.

Kansas City International Airport — Made for KC BBQ Experience — Official airport background explaining how championship pitmasters rotate through the airport restaurant.

Vantage Group — Meat Rushmore airport residency — Details on previous champion Meat Rushmore and the 18-month airport showcase.

2026 results

FireBoard — 2026 Made for KC BBQ Championship results — Reports Smokey Bey’s BBQ as the 2026 Grand Champion.

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KCTV — Smokey Bey’s wins 2026 championship — Post-event coverage of the winner and upcoming airport residency.

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Recipe of the Week

Score Big on Game Day with Winning Tailgate Recipes

A Game Day Win: Football, family, friends and food are a winning combination during tailgating season, especially if your recipe game is locked in. A main course of Grilled Chicken Kebabs served alongside Steakhouse Hasselback Potatoes and Simple Salami Sliders will fuel you and your crew all the way from the pre-game festivities to the after party.

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Score Big on Game Day with Winning Tailgate Recipes

(Feature Impact) Football, family, friends and food are a winning combination during tailgating season, especially if your recipe game is locked in. Whether you’re feeding a hungry crowd in the stadium parking lot or putting together a savory plate to enjoy while you chill on the sofa, these recipes bring plenty of flavor and keep the energy going until the final whistle.

A main course of Grilled Chicken Kebabs served alongside Steakhouse Hasselback Potatoes and Simple Salami Sliders will fuel you and your crew all the way from the pre-game festivities to the after party.

Visit Culinary.net to find more recipes to inspire your game plan.

Fire Up the Grill for Mouthwatering Chicken Kebabs

Tailgating and grilling go together like touchdowns and victory dances, and some of the best game-day recipes are the ones you can make well ahead of kickoff so you aren’t rushing around to get ready. These sweet-and-smoky Grilled Chicken Kebabs can be prepped and marinated up to 8 hours in advance so all you need to do is pull them out of the fridge and get them to the grill.

With lean protein from the chicken plus vitamins and fiber from a generous amount of bright, colorful veggies, this recipe is a score for more than your taste buds.

18062 ChickenKebabs detail embed1
Grilled Chicken Kebabs

Recipe adapted from Dinner at the Zoo

Prep time: 20 minutes

Marinating time: 1 hour

Cook time: 10 minutes

Servings: 4

Marinade:

  • 1/4       cup extra-virgin olive oil
  • 1/4       cup balsamic vinegar or other vinegar
  • 1/8       cup soy sauce
  • 1          teaspoon lemon juice
  • 1/4       cup brown sugar
  • 1          teaspoon minced garlic
  • salt, to taste
  • pepper, to taste

Kebabs:

  • 1          pound boneless, skinless chicken breasts, cut into 1-inch pieces
  • 1          red bell pepper, cut into 1-inch pieces
  • 1          orange bell pepper, cut into 1-inch pieces
  • 1          small zucchini, cut into 1-inch slices
  • 1          small yellow squash, cut into 1-inch slices
  • 1          red onion, cut into 1-inch pieces
  • 4          wooden skewers
  • 1          tablespoon chopped parsley
  1. To make marinade: In large bowl, whisk olive oil, vinegar, soy sauce, lemon juice, brown sugar and garlic. Season with salt and pepper, to taste.
  2. To make kebabs: In bowl, toss chicken, bell peppers, zucchini, squash and red onion with marinade. Cover and refrigerate 1-8 hours.
  3. Soak wooden skewers in cold water at least 30 minutes to prevent burning. Preheat grill to medium-high heat.
  4. Thread chicken pieces and vegetables onto skewers, alternating ingredients. Cook 5-7 minutes on each side, or until chicken is cooked through.
  5. Sprinkle with parsley and serve.

Fuel Your Tailgate Team with a Steakhouse Side

If you’re looking for a tasty twist on tailgating tradition that’ll give you as much energy in the stands as the athletes on the field, look for a steakhouse-worthy side dish that’s loaded with complex carbohydrates and fueling flavor.

These Steakhouse Hasselback Potatoes, loaded with caramelized onions and crispy bacon, feature Wisconsin Russets – a complex carbohydrate that plays an important role in the body by providing energy to cells, the brain and certain parts of the kidney. As a healthier choice than simple carbs, which are composed of sugars that break down faster in your system, potatoes are also a good source of vitamin B6, potassium, copper, vitamin C, manganese, phosphorus, niacin, dietary fiber and pantothenic acid, making them a superstar selection on game day.

Tackle your next tailgate with more delicious recipes by visiting eatwisconsinpotatoes.com.

18062 WisconsinPotatoes detail embed2
Steakhouse Hasselback Potatoes

Prep time: 20 minutes

Cook time: 90 minutes

Servings: 8

Hasselback Potatoes:

  • 4          Wisconsin Russets (about 1 pound each)
  • 4          tablespoons olive oil
  • 2          tablespoons kosher salt

Caramelized Onions:

  • 2          tablespoons unsalted butter
  • 2.2       pounds yellow onions, sliced thin
  • 2          teaspoons kosher salt
  • 1/4       cup cognac or brandy (optional)

To Plate:

  • 1          cup shredded cheddar jack cheese
  • 12        ounces hickory smoked bacon, cooked and cut into 2-inch pieces
  • 1/2       cup sour cream
  • 2          tablespoons fresh chives, chopped
  1. Preheat oven to 400 F.
  2. To make Hasselback potatoes: Using vegetable brush, wash potatoes. Dry well and place on cutting board. Arrange handles of two wooden spoons so they are alongside potatoes to prevent knife from slicing all the way through. Make several cuts down each potato about 1/4 inch apart. Repeat with remaining potatoes and arrange on baking sheet fitted with wire rack.
  3. Drizzle with olive oil, making sure some oil is in slices. Sprinkle salt on each potato.
  4. Bake 90 minutes, or until potatoes are crispy on outside, fluffy in center and internal temperature is 205 F. Remove from oven and allow to cool slightly.
  5. To make caramelized onions: In heavy-bottomed shallow pan over medium heat, melt butter. Add sliced onions and season with salt. Continue to cook, stirring regularly until onions are deep brown and caramelized. Deglaze pan with cognac or brandy, if desired, scraping caramelized bits off bottom of pan. Remove from heat and set aside.
  6. To assemble, sprinkle potatoes with cheese, about 1/4 cup per spud, ensuring some cheese is in potato slices. Place cooked bacon pieces in some slices.
  7. Return potatoes to oven for about 5 minutes, just long enough to heat potatoes slightly and melt cheese. Place potatoes on serving platter and garnish with caramelized onions, sour cream and chopped chives.

Slide Into the End Zone with Salami

A tailgating MVP recipe is easy to assemble, easy to eat and packed with flavor – and these Simple Salami Sliders check every box. Soft slider buns, melty cheese and savory salami are baked in a buttery sauce for craveable bites that will disappear as soon as you pass the basket around.

Switch up the sauce, use a different cheese or add your favorite extra toppings to customize your perfect slider.

18062 SimpleHamAndSalamiSliders detail embed3
Simple Salami Sliders

Recipe courtesy of “Cookin’ Savvy

Servings: 4-6

  • 1          package slider buns
  • 8          slices Swiss cheese
  • 8          slices salami
  • 8          slices ham or other deli meat
  • 1          stick butter, melted
  • 1          tablespoon Worcestershire sauce
  • 2          tablespoons brown sugar
  • 1          tablespoon grated Parmesan cheese
  • 1          teaspoon onion powder
  • 1          teaspoon garlic powder
  • everything bagel seasoning (optional)
  1. Heat oven to 350 F.
  2. Halve slider buns, creating top and bottom portions. Set top portion aside, leaving bottom portion in original container. Place bottom portion and container in baking dish to prevent sticking.
  3. Layer Swiss cheese, salami and ham then cover with top buns.
  4. Mix melted butter, Worcestershire sauce, brown sugar, Parmesan cheese, onion powder and garlic powder. Pour over sliders.
  5. Cover with foil and bake 15 minutes then remove foil, sprinkle with everything bagel seasoning, if desired, and bake, uncovered, 10 minutes. 

Photo courtesy of Shutterstock (kebabs) collect?v=1&tid=UA 482330 7&cid=1955551e 1975 5e52 0cdb 8516071094cd&sc=start&t=pageview&dl=http%3A%2F%2Ftrack.familyfeatures track

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Wisconsin Potatoes

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