Food and Beverage
Papa Johns and Google Cloud Reimagine the Future of Food Ordering to Better Serve Customers
Papa Johns is partnering with Google Cloud to roll out an AI-powered omnichannel ordering system using Gemini Enterprise for Customer Experience, bringing voice and text ordering to apps, web, phone, kiosks and in-car systems.
american pepperoni pizza with chilli pepper and parmesan cheese
Papa Johns and Google Cloud Reimagine the Future of Food Ordering to Better Serve Customers
Papa Johns is betting big on AI-powered convenience.
At NRF 2026 in New York, the pizza chain announced a major transformation of its digital ordering experience—aimed at delivering faster ordering, improved accuracy, and real-time personalization for its 150 million-plus customers worldwide. The update is powered by Google Cloud’s newly expanded AI solution, the Food Ordering agent, part of Gemini Enterprise for Customer Experience.
The key takeaway: Papa Johns is the first restaurant brand to bring these new omnichannel ordering capabilities to market—moving beyond basic chatbots and into what Google Cloud calls the era of agentic commerce, where AI doesn’t just answer questions, it actively completes tasks and improves outcomes.
From chatbot to “agentic” ordering
Food Ordering agent is designed to unify voice and text ordering across the places customers already interact with the brand—without forcing them to repeat themselves or start over when they switch channels.
Instead of treating app ordering, phone ordering, kiosks, and in-car systems as separate experiences, the platform supports high-quality voice AI agents across:
- Mobile apps
- Websites
- Telephones
- Kiosks
- In-car systems
This is a notable shift from earlier AI deployments that focused heavily on drive-thru automation. Here, the goal is a single, consistent ordering experience where customers can order how they want, where they want, with less friction.
What Papa Johns is building with Google Cloud
Papa Johns says the new system is designed to make ordering “faster, smarter, and more seamless than ever before.” The company’s Chief Digital and Technology Officer, Kevin Vasconi, framed it as more than a product refresh.
“Papa Johns is a digitally-driven business and, as such, one of our strategic priorities is investing in our technology to deliver a more seamless experience across our assets and owned channels, better connect with our customers, and support greater efficiency across our operations by leveraging data and AI,” Vasconi said. “We’re using Google Cloud’s Food Ordering agent to reimagine what’s possible for our customers. This isn’t just an app update; it’s a fundamental shift in how our customers interact with our brand digitally, making it faster, smarter, and more seamless than ever before.”
The new capabilities focus on three areas that tend to create the most friction in food ordering: deals, complex orders, and repeat purchases.
Intelligent Deal Wizard: fewer abandoned carts, more confidence
One of the most common reasons customers abandon carts is uncertainty—Did I pick the best deal? Is there a better promo code? Papa Johns’ Intelligent Deal Wizard is positioned as a personal concierge that automatically applies the best value combinations.
The benefit is twofold:
- Customers spend less time hunting for discounts
- Papa Johns reduces cart abandonment and builds loyalty through instant value
In short: the system is designed to help customers feel like they’re getting the best price without extra steps.
Advanced Voice & Group Ordering: making complex orders easier
Group orders are where ordering systems often break down: multiple people, multiple changes, special instructions, and constant edits. Papa Johns’ Advanced Voice & Group Ordering is built to capture that revenue without requiring human intervention.
By handling natural language nuances and real-time modifications, the system aims to improve order accuracy even when the request is complicated—exactly the kind of scenario where mistakes can lead to refunds, remakes, and lost customers.
No-tap reordering for Papa Rewards customers
Pizza ordering is often habitual. Many customers reorder the same items, especially loyal customers. With the new experience, the agent can identify returning Papa Rewards members and proactively ask if they want to reorder their most recent purchase.
That no-tap flow matters because it shortens the distance between intent and checkout—turning a routine craving into a completed order in seconds.
Why it matters: omnichannel is now the expectation
Google Cloud’s Carrie Tharp, vice president of global solutions and industries, described the shift as a move beyond the chatbot era.
“The retail industry is entering the era of agentic commerce, where AI is an engine for business value,” Tharp said. “By being the first to deploy our omnichannel Food Ordering agent, Papa Johns is moving beyond the chatbot era to create a fluid, intelligent experience that meets hungry customers wherever they are, whether they are in their car, on an app, or at a kiosk.”
That’s the core point: customers don’t think in channels. They think in outcomes.
- Ordering hands-free while driving
- Reordering in one step from the couch
- Using a kiosk quickly while picking up
If the experience is inconsistent, slow, or confusing, customers bounce. If it’s fast and accurate, they come back.
What’s next
Papa Johns will showcase the technology at the Google Cloud booth 5507 at NRF 2026: Retail’s Big Show in NYC, offering live demos to attendees. The company expects to roll out these capabilities to customers nationwide by the end of 2026.
About Papa Johns
Papa John’s International, Inc. (Nasdaq: PZZA) opened in 1984 with one goal: BETTER INGREDIENTS. BETTER PIZZA. Papa Johns says it uses high-quality ingredients, including fresh, never frozen original dough made with six ingredients, real mozzarella cheese, and vine-ripened tomato sauce. The company operates more than 6,000 restaurants across approximately 50 countries and territories.
About Google Cloud
Google Cloud provides AI, infrastructure, developer, data, security, and collaboration tools, offering an integrated AI stack built on planet-scale infrastructure and custom-built chips. Organizations in more than 200 countries and territories use Google Cloud as a technology partner.
Resources
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Food and Beverage
6 Simple Yet Fun School-Day Meals to Feed Your Kids with Minimal Chaos
School-Day Meals: When it comes to planning lunches and dinners on busy school days, simplicity is the name of the game. Parents who are already juggling carpools, practices, errands and homework don’t need anything extra added to their plates while they’re trying to get food onto everyone else’s. Make it easy for your loved ones with these registered dietitian-approved meal ideas packed with the nutrition to keep your family fueled all day.
6 Simple Yet Fun School-Day Meals to Feed Your Kids with Minimal Chaos
(Feature Impact) When it comes to planning lunches and dinners on busy school days, simplicity is the name of the game. Parents who are already juggling carpools, practices, errands and homework don’t need anything extra added to their plates while they’re trying to get food onto everyone else’s.
Choosing uncomplicated meal ideas like these back-to-school recipes lets you reclaim some precious time from the morning and evening chaos. Designed to fit seamlessly into your existing routines, the recipes are familiar, flexible and filling – and, perhaps most importantly, won’t keep you standing at the stove for hours. Make it easy for your loved ones with Healthy Family Project’s registered dietitian-approved meal ideas packed with the nutrition to keep your family fueled all day.
Visit HealthyFamilyProject.com to find more easy, family-friendly recipes for back-to-school season.
- Mandarin Chicken Rice Bowls – This fresh, fun dinner starts with a base of rice topped with juicy mandarin slices, savory chicken, fresh vegetables and a bright citrus dressing. Plus, it’s easily customizable to each family member’s tastes and preferences.
- Lemon Blueberry Pancake Lunchbox Bites – To make your kids’ eyes light up when they open their lunchboxes, opt for recipes that feel a little playful. These mini pancakes paired with colorful fruits definitely fit the bill, and they’re a great way to disguise nutritious ingredients like oats, eggs and bananas. Include a cup of yogurt on the side to make lunch dippable and interactive.
- Tomato Turkey Burger Bowls – Burger night gets a healthy twist in this creative recipe, which swaps a beef patty for lean ground turkey and oily French fries for roasted potato wedges while leaning into classic toppings like lettuce, tomatoes and pickles. If the kids still prefer their burgers as sandwiches instead of bowls, provide buns on the side so they can build their own.
- One-Pot Cheeseburger Mac – If just imagining a sink full of dishes makes you tired, that means it’s the kind of night for a one-pot dinner. Pasta, cheese, tomatoes and onions combine with your choice of protein for a hearty and satisfying comfort meal that might remind you of your own childhood.
- Greek Salad with Cucumbers, Tomatoes and Watermelon – Whether you pack them as a healthy school lunchbox side or serve as a refreshing after-school snack, these salad cups keep weekday flavors fresh and interesting. The combination of cucumbers, watermelon, tomatoes, feta and mint means your loved ones are getting fruits, veggies, protein and herbs all in one. For on-the-go enjoyment, remember to pack the dressing on the side.
- Easy Quesadilla Dippers – Cookie cutters aren’t just for cookies anymore. Eating is generally less of a battle for kids when their food is in fun shapes, so let them choose their star, heart, gingerbread man or dinosaur to make these quesadillas more craveable. Fillings are flexible, too: layer cheese with chicken, beans or cooked veggies of your choice then serve with a side of salsa or guacamole for dipping.
SOURCE:
🍴 What’s your favorite food, recipe, or dining spot? Tell us in the comments! Then subscribe to the STM Daily News newsletter for fresh recipes, restaurant news, food trends, and delicious stories delivered straight to your inbox. Join our growing community of food lovers today!
recipes
Celebrate Summer with Homemade Peach Ice Cream
Nothing screams summer more than ice cream – although sweet, juicy peaches are a close runner-up in the competition. For the ultimate seasonal celebration, combine the two fan favorites with this homemade Peach Ice Cream recipe.
(Feature Impact) Nothing screams summer more than ice cream – although sweet, juicy peaches are a close runner-up in the competition. For the ultimate seasonal celebration, combine the two fan favorites with this homemade Peach Ice Cream recipe.
Using ripe, succulent peaches will make this ice cream burst with natural sweetness, while the vanilla and brown sugar add extra richness and a hint of caramelized flavor. A little brightness and zing from the fresh lemon juice finishes off your bowl of refreshing summer goodness.
The recipe requires an ice cream maker, and you’ll need to freeze the bowl for 24 hours before you churn, so be sure to plan ahead. Once finished churning, you can serve it immediately or pop it in the freezer to enjoy during the next heat wave.
Find more summer dessert recipes at Culinary.net.
Peach Ice Cream
Recipe adapted from Stephie Cooks
Prep time: 25 minutes
Churning and freezing time: 5 hours, 30 minutes
Servings: 12 (makes 1 1/2 quarts)
- 4 cups fresh peaches, peeled and sliced (5-6 peaches)
- 1/2 cup granulated sugar
- 1 cup brown sugar
- 3 tablespoons fresh lemon juice
- 2 1/4 teaspoons vanilla extract
- 2 cups heavy cream
- Prior to churning: Freeze bowl of ice cream maker 24 hours.
- In large bowl, combine peaches, sugars, lemon juice and vanilla. Let sit 15 minutes, stirring occasionally, until sugars have dissolved and peaches are juicy.
- Place peach mixture in blender or food processor; pulse until peaches are broken down but not totally pureed. Add heavy cream; stir to combine.
- Pour mixture into airtight container and refrigerate 1-2 hours, or overnight.
- Use ice cream maker to churn mixture according to manufacturer’s instructions. Once churned, serve immediately for softer consistency or place in airtight, freezer-safe container and freeze 2-4 hours to harden before serving.
Photo courtesy of Unsplash
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🍴 What’s your favorite food, recipe, or dining spot? Tell us in the comments! Then subscribe to the STM Daily News newsletter for fresh recipes, restaurant news, food trends, and delicious stories delivered straight to your inbox. Join our growing community of food lovers today!
Food and Beverage
4 Daily Brain Health Habits for Better Cognition
Daily Brain Health Habits: Your brain works hard for you, so it’s only fair to return the favor by practicing simple everyday habits to keep this important organ strong and thriving. Start by tweaking your daily routine to focus on these four habits and eating nourishing recipes like California Grape and Sardine Avocado Toast.
4 Daily Brain Health Habits for Better Cognition
(Feature Impact) Your brain works hard for you, so it’s only fair to return the favor by practicing simple everyday habits to keep this important organ strong and thriving.
Start by tweaking your daily routine to focus on these four habits.
Prioritize Sleep
Getting quality sleep is vital for proper brain function. If you find you’ve slipped into the habit of staying up later than you should or notice your sleep being disrupted during the night, those are signs to revisit your sleep hygiene practices. Start by establishing a regular bedtime and wake-up time that will give you the recommended 7-9 hours of sleep. Turn your bedroom into a comfortable refuge from the world – keep it cool and dark, and set up fans or noise machines if you need them to quiet your mind. Avoid consuming caffeine or alcohol too close to bedtime and try switching to a book instead of a screen when it’s time to wind down.
Eat Smart
Just like the rest of the body, the brain is nourished by food. Some of its favorite foods are options rich in healthy fats like fish, avocado, olive oil and nuts, as well as vegetables like leafy greens, which offer carotenoids, and fruits such as grapes, which deliver antioxidants and other polyphenols.
Combine several of these powerful brain-boosting foods at once with this California Grape and Sardine Avocado Toast recipe. The fish is rich in omega-3 fatty acids and the avocado offers a boost of healthy unsaturated fat, while the grapes add protective dietary flavonols, which may help promote anti-inflammatory and beneficial antioxidant activity.
A study published in the scientific journal “Neurology” found a higher intake of certain flavonols – including three naturally found in grapes – is associated with a 48% decreased risk of developing Alzheimer dementia.
Get Moving
Adding even more proof that what’s good for your body is good for your mind, getting regular exercise is one of the best things you can do for your brain. Motivate yourself by choosing a form of movement you genuinely enjoy, whether it’s a daily walk on a nearby nature trail, a dance class, a bike ride or a heart-pumping workout video.
Challenge Your Mind
Don’t forget to give your brain its own workout, too. Doing something mentally stimulating every day is a great way to keep yourself sharp, and there are plenty of ideas to choose from. Try learning a new language, picking up a musical instrument, playing a mind-engaging card or board game, doing a puzzle, reading a book or immersing yourself in a creative writing or art project. The options are nearly endless, and if you want to make your brain extra happy, you can snack on handfuls of grapes as you enjoy your hobby.
Learn more about the connection between grapes and brain health and discover more recipes by visiting GrapesFromCalifornia.com.
California Grape and Sardine Avocado Toast
Prep time: 10 minutes
Servings: 4
- 1 large firm, ripe avocado, halved and pitted
- 4 small slices rustic whole grain bread (1/2-inch thick), toasted or grilled
- 1 individual container sardines in olive oil or water, drained
- 1/2 cup quartered red and black Grapes from California
- Aleppo pepper flakes
- fresh cilantro, snipped
- 1 lemon half
- salt (optional)
- With spoon, scoop avocado out of skin and use fork to coarsely mash.
- Spread onto bread slices and top with whole or torn sardines. Sprinkle grapes over sardines.
- Top with generous sprinkle of Aleppo pepper, cilantro, squeeze of fresh lemon and salt, if desired.
Nutritional information per serving: 290 calories; 11 g protein; 29 g carbohydrates; 16 g fat (50% calories from fat); 2.5 g saturated fat (8% calories from saturated fat); 20 mg cholesterol; 210 mg sodium; 6g fiber.
SOURCE:
California Table Grape Commission
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