Community
This Atlanta neighborhood hired a case manager to address rising homelessness − and it’s improving health and safety for everyone
Last Updated on March 12, 2026 by Daily News Staff
Ishita Chordia, University of Washington
Homelessness has surged across the United States in recent years, rising 19% from 2016 though 2023. The main cause is a severe shortage of affordable housing. Rising homelessness has renewed debates about use of public space and how encampments affect public safety.
The U.S. Supreme Court recently weighed in on these debates with its 2024 decision in Grants Pass v. Johnson. The court’s ruling grants cities the authority to prohibit individuals from sleeping and camping in public spaces, effectively condoning the use of fines and bans to address rising rates of homelessness.
East Atlanta Village, a historically Black neighborhood in Atlanta with about 3,000 residents, is trying something different. In the fall of 2023, with support from the Atlanta City Council, the mayor’s office and Intown Cares, a local nonprofit that works to alleviate homelessness and hunger, the neighborhood hired a full-time social worker to support people experiencing homelessness.
Michael Nolan, an Intown Cares social worker, is trained in an approach that emphasizes individual autonomy and dignity, recognizes that being homeless is a traumatic experience, and prioritizes access to housing. His role includes helping individuals get the documentation they need to move off the streets, such as copies of their birth certificates and Social Security cards. He also has a dedicated phone line that community members can use to alert him about dangerous situations that involve homeless people. https://www.youtube.com/embed/hsWRGKnjNmo?wmode=transparent&start=0 Michael Nolan, East Atlanta Village’s social worker, spends 40-plus hours weekly providing supplies, services and other help to people experiencing homelessness.
I am a researcher at the University of Washington studying programs and technologies that help urban neighborhoods flourish. I’m also a resident of East Atlanta Village and have helped the neighborhood organize and evaluate this experiment.
For the past year, my colleagues and I have collected data about the neighborhood social work program to understand how well it can support both people without housing and the broader community. Our preliminary findings suggest that neighborhood social work is a promising way to address challenges common in many neighborhoods with homelessness.
I believe this approach has the potential to provide long-term solutions to homelessness and improve the health and safety for the entire neighborhood. I also see it as a sharp contrast with the punitive approach condoned by the Supreme Court.
Resolving conflicts over public space
One of the people I interviewed while evaluating this initiative was Rebecca, a resident of East Atlanta Village who walks her dog in the local park every day. In the fall of 2023, she noticed that a man had moved into the park and set up a tent. At first, the area was clean, but within a few weeks there was garbage around the tent and throughout the park.
Rebecca felt that the trash was ruining one of the few green spaces in the neighborhood. She decided to contact Nolan. Nolan told her that he knew the unhoused man, was working with him to secure permanent housing and in the meantime would help him move his tent to a less-frequented space.
Such negotiations around public spaces are common challenges for neighborhoods with large homeless populations, especially in dense urban areas. Other examples in our data included conflicts when a homeless person began sleeping in his car outside another resident’s home, and when a homeless man wandered into a homeowner’s yard.
The standard approach in these situations is to fine, ban or imprison the unhoused individual. But those strategies are expensive, can prolong homelessness and do little to actually resolve the issues.
In contrast, hiring a social worker has enabled East Atlanta Village to resolve conflicts gently, through conversation and negotiation. The solutions address concerns about public health and safety and also offer people without homes an opportunity for long-term change.
Meeting basic needs
Over the past year, this program has helped 13 people move into housing. Nolan has facilitated over 180 medical and mental health care visits for people living on the street.
Eighty-six people have been connected to Medicaid, food assistance or Social Security benefits. Thirty-five people have health care for the first time, and six people have started receiving medication for their addictions.
Research shows that addressing people’s basic needs by helping them obtain food, medicine, housing and other necessities not only supports those individuals but also produces cascading benefits for the entire community. They include reduced inequality, better health outcomes and lower crime rates.
Managing mental and behavioral health
Studies have found that about two-thirds of unhoused individuals struggle with mental health challenges. Unmet mental and behavioral health needs can contribute to unsafe and illegal behavior.
The United States does not have a comprehensive system in place for supporting people who are living on the street and struggling with chronic mental and behavioral health challenges. While much more infrastructure is needed, in East Atlanta Village, Nolan is able to check in on people experiencing homelessness, work with clinics to deliver medication for addiction and mental health needs and alert community members about dangerous situations.
As an example, in December 2023 a homeless man was arrested in East Atlanta Village for trespassing, stealing mail and other erratic behavior. When concerned residents posted to the neighborhood Facebook group, Nolan responded that he knew the man well, that this behavior was not typical and that he would look into the situation.
Nolan later updated his post, commenting that the man had been arrested but that he would “continue to follow up and ensure that his current behaviors do not return upon his release.”
In other examples, Nolan has helped de-escalate situations when people experienced mental health episodes in local coffee shops and churches.
A model for other cities
Cities around the U.S. have decisions to make about addressing homelessness and its associated challenges. Neighborhood social work is not a magic bullet, but my colleagues and I see it as a promising approach to address the most common challenges that neighborhoods with high rates of homelessness face.
East Atlanta Village is currently working with the Atlanta City Council to renew funding for this program, which cost US$100,000 in its initial year. We hope that other neighborhoods also consider this strategy when deciding how to address homelessness in their own areas.
Ishita Chordia, Ph.D. Candidate in Information Science, University of Washington
This article is republished from The Conversation under a Creative Commons license. Read the original article.
The Bridge is a section of the STM Daily News Blog meant for diversity, offering real news stories about bona fide community efforts to perpetuate a greater good. The purpose of The Bridge is to connect the divides that separate us, fostering understanding and empathy among different groups. By highlighting positive initiatives and inspirational actions, The Bridge aims to create a sense of unity and shared purpose. This section brings to light stories of individuals and organizations working tirelessly to promote inclusivity, equality, and mutual respect. Through these narratives, readers are encouraged to appreciate the richness of diverse perspectives and to participate actively in building stronger, more cohesive communities.
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New hybrid event aims to give grieving audiences meaningful holiday viewing, with films from more than 25 countries and a mission centered on love, loss, and emotional truth.
A new film festival debuting in late 2026 is taking a different approach to holiday entertainment. Grief Fest™: The Grief Film Festival, created by My Grief Angels Inc., is being introduced as what organizers believe is the world’s first film festival dedicated entirely to grief, remembrance, resilience, and healing.
The hybrid festival will run in two segments: November 25–29, 2026, during Thanksgiving week, and December 24, 2026, through January 3, 2027, during Christmas and New Year’s. Top Honors films will be announced on December 31, 2026.
Organizers say the timing is intentional. Research cited in the announcement shows that grief and loneliness are major holiday stressors for many Americans, making the season especially difficult for people coping with loss. In that context, Grief Fest™ is positioning itself as an alternative to the flood of traditional feel-good holiday programming.
The festival is open to short films, features, documentaries, experimental work, AI-generated projects, and VR experiences. It is described as inclusive, non-religious, and LGBTQ+ friendly, with submissions already received from more than 25 countries. All films will be presented in English, either spoken or subtitled.
Grief Fest™ will be available both in person and virtually through Film Festival Plus, making it accessible to audiences worldwide. The launch of GriefFest.com also includes Lumen, a multilingual AI guide designed to help filmmakers and attendees navigate the festival in their preferred language.
Rather than focusing on industry prestige, organizers say the festival is centered on community and emotionally honest storytelling. For audiences who feel unseen during the holidays, Grief Fest™ is aiming to offer something rare on the seasonal screen: recognition.
Source: PR Newswire
Related Reading
- Grief Fest: Official festival site
- My Grief Angels Inc.: About the nonprofit behind the festival
- Film Festival Plus: Virtual access platform
Catch the latest in movies, TV, music, pop culture, and live events in STM Daily News’ Entertainment section.
As the United States moves toward the 250th anniversary of its independence, a new public storytelling project is asking Americans to answer a big question: what does the American Dream mean today?
McCourt Entertainment has launched America-Dreams.com at SXSW as a digital platform designed to collect video submissions from people across the country. The goal is ambitious: gather one million voices reflecting on hope, opportunity, and what Americans want the future of the country to look like.
The initiative is tied to AMERIGO, an upcoming documentary presented by South Florida PBS and distributed by American Public Television. The film, which will be available to PBS stations nationwide beginning in June as part of 2026 programming tied to the nation’s 250th anniversary, explores the past, present, and future of the American Dream through conversations with people across the United States.
According to the project team, selected user-submitted videos may become part of the broader AMERIGOstorytelling effort, turning the campaign into more than a promotional rollout. Instead, it is being framed as a living archive of public voices gathered during a milestone moment in American history.
South Florida PBS President and CEO Dolores Fernandez Alonso said the goal is to make the anniversary feel inclusive and participatory.
“To celebrate the 250th anniversary of America’s independence, we wanted to do something truly remarkable and invite all Americans to share their hope for the American Dream at America-Dreams.com,” Alonso said. “We are extremely proud of the cross-section of voices from across our nation and we want to capture these stories, experiences and perspectives so that people feel included in this historic national conversation.”
Emmy Award-winning producer David McCourt said the project builds on the documentary team’s nationwide reporting.
“As the United States approaches its 250th anniversary, this project asks a simple but powerful question: ‘What is your hope for the American Dream?’” McCourt said. “We want to hear directly from people across the country.”
The campaign arrives at a moment when interactive documentary projects and audience participation are becoming a larger part of public media storytelling. With AMERIGO, the combination of a PBS documentary and a nationwide video submission initiative gives the project a broader cultural footprint than a traditional film release.
Submissions are now open at America-Dreams.com. A trailer for AMERIGO is also available on Vimeo.
For entertainment audiences, the project stands out less as a conventional documentary launch and more as a large-scale invitation to participate in a national media moment ahead of America’s semiquincentennial.
Catch the latest in movies, TV, music, pop culture, and live events in STM Daily News’ Entertainment section.
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Viewpoint Hosted by Dennis Quaid Brings Attention to a Little-Understood Condition Affecting Families Nationwide
A new Viewpoint hosted by Dennis Quaid segment with APFED raises awareness of eosinophilic esophagitis, its subtle symptoms, and its impact on families.
For more information, readers can visit viewpointproject.com and apfed.org.
For many families, health conditions do not always begin with a dramatic diagnosis. Sometimes they show up in small, everyday habits that seem easy to explain away. Cutting food into tiny bites. Drinking extra water with every meal. Quietly avoiding certain foods altogether. A new educational segment from Viewpoint hosted by Dennis Quaid is shining a light on those subtle warning signs through a collaboration with the American Partnership for Eosinophilic Disorders, helping more people recognize the realities of living with eosinophilic esophagitis, or EoE.
Viewpoint hosted by Dennis Quaid
The segment, distributed to Public Television stations across the country, focuses on making this chronic inflammatory condition easier for the public to understand. For viewers, that matters because EoE is often misunderstood or overlooked, even as it affects daily routines, family meals, and quality of life. By connecting medical information to real-life experiences, the program gives audiences a more human picture of what people with the condition may be facing.
When everyday habits tell a bigger story
Eosinophilic esophagitis occurs when eosinophils, a type of white blood cell, build up in the esophagus, causing inflammation that can lead to tissue damage and narrowing. But what stands out most in this story is not just the science. It is the way people often adapt without realizing it. Behaviors like chewing excessively, avoiding certain textures, or relying on liquids to help swallow can become so routine that they no longer feel unusual.
That is one reason the segment carries real community value. It encourages people to look more closely at symptoms that may have been normalized for years and to seek evaluation from specialists such as gastroenterologists or allergists. It also raises awareness among parents, caregivers, and primary care providers who may be the first to notice that something is not quite right.
More than awareness
The program also explores the emotional and social side of the condition, especially for people navigating dietary restrictions and the uncertainty of delayed diagnosis. In that sense, this is not only a story about medicine. It is also a story about advocacy, support, and the importance of helping people feel seen.
APFED Executive Director Mary Jo Strobel noted that many people with EoE do not realize they have adapted their lives around a medical condition. That message gives the segment its strongest human element: awareness can change lives, not only by leading to diagnosis, but by helping families better understand experiences that may have felt isolating or confusing.
Originally distributed in January 2025, the documentary will continue to be made available to stations through March 2027, extending its reach to more households nationwide.
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Read more from STM Daily News on community issues, public television, health awareness, and stories that connect national topics to everyday life.
For More Information
- Visit the official Viewpoint hosted by Dennis Quaid website
- Learn more about the American Partnership for Eosinophilic Disorders
STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.
