STM Blog
10 Ways of Embracing Kindness in a Sea of Rudeness
Navigating encounters with rudeness reminds us to embrace kindness and patience, focusing on the positive experiences in a store in Lake Pleasant.
Working in a store in the bustling Lake Pleasant area of Arizona has its fair share of interesting encounters. While most customers we interact with throughout the week are pleasant and cordial, there are always a few who carry an unwarranted air of superiority. In this blog post, I want to share a memorable encounter I had with a customer and the lessons it taught me about embracing kindness in the face of rudeness.
The Profanity-Laden Encounter:
One day, while working in the warehouse, I crossed paths with a woman who was evidently irritated by a delayed beer delivery. As I approached her with a simple question about the shipment, I was met with a response littered with profanities. Her disrespect took me by surprise, and I couldn’t help but wonder how a supposedly professional individual could behave in such an offensive manner. Instead of handling the situation with grace, she chose to respond with “Not my job” and continued her rude behavior.
Finding Empathy Amidst Busyness:
Understanding her busyness and the juggling act professionals often face, I tried to empathize with her situation. However, what bothered me most wasn’t her lack of time but her complete lack of empathy and unwillingness to direct me to someone who could assist. It was clear that her words were a reflection of her character rather than an impulsive outburst.
The Power of Redirection:
In retrospect, I realized how much better the situation could have been handled. A simple redirection to a person better equipped to handle the beer delivery inquiry would have sufficed. By refusing to offer any assistance, she wielded her authority in an unprofessional and offensive manner, leaving a sour taste in my mouth.
Choosing Positivity and Learning:
Encounters like these serve as a reminder that despite the majority of kind-hearted individuals in the world, there will always be a few who choose to ignore common courtesy. However, instead of dwelling on negative experiences, it is crucial to focus on the positive encounters and the lessons we learn. Every encounter serves as an opportunity for growth and maintaining a positive outlook.
Embrace Kindness and Empathy:
As I continue my work at the store in Lake Pleasant, this encounter serves as a gentle nudge to approach each new interaction with patience and understanding. It reminds me to embrace and appreciate the kindness that most people have to offer, despite the occasional encounter with rudeness.
Forging a Collective Positive Experience:
In such a vibrant area, the sense of community can significantly impact one’s experience. Though the rude customer made that particular day challenging, I learned that every single act of kindness from others can counterbalance such negativity. Simple gestures like a smile, a thank you, or a helping hand resonate deeply, creating ripples of goodwill that spread throughout the store and beyond.
Personal Growth through Reflection:
Reflecting on these encounters allows for personal growth and an enhanced ability to handle future situations more effectively. By assessing how I felt and reacted during the incident, I can better prepare myself to maintain my composure and respond with kindness in similar future interactions. It’s a continuous journey of bettering myself through every experience, positive or negative.
Connecting with Colleagues and Customers:
Building strong, supportive relationships with colleagues and customers can transform one’s working environment. Sharing experiences and coping strategies with colleagues can foster a sense of camaraderie and understanding. It reminds us that, together, we can create a more harmonious workspace where empathy and cooperation thrive.
Setting an Example for Others:
Every action taken in a professional setting can set a standard for others to follow. By consistently choosing kindness and empathy, we inspire those around us to do the same. It’s important to lead by example, showing that it is possible to rise above negativity and foster a positive atmosphere even when faced with challenges.
Continuing the Journey of Positivity:
As I move forward in my career at the store in Lake Pleasant, I carry with me the lessons learned from both positive and negative encounters. My goal is to contribute to a more understanding and compassionate environment, making each customer interaction a positive one whenever possible. By focusing on kindness and empathy, I hope to create a ripple effect that not only enhances my own experience but also elevates the experiences of those around me.
Reflection and Kindness
Working in customer service at a store in the Lake Pleasant area of Arizona brings its share of interesting encounters, both pleasant and not-so-pleasant. The encounter with a rude and unprofessional customer reminded me of the importance of approaching each interaction with patience and understanding. By embracing kindness and empathy, we can strive for a more harmonious work environment and focus on the positive experiences we encounter. Let’s choose to uplift one another, even amidst the occasional encounters with unkindness.
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The Bridge is a section of the STM Daily News Blog meant for diversity, offering real news stories about bona fide community efforts to perpetuate a greater good. The purpose of The Bridge is to connect the divides that separate us, fostering understanding and empathy among different groups. By highlighting positive initiatives and inspirational actions, The Bridge aims to create a sense of unity and shared purpose. This section brings to light stories of individuals and organizations working tirelessly to promote inclusivity, equality, and mutual respect. Through these narratives, readers are encouraged to appreciate the richness of diverse perspectives and to participate actively in building stronger, more cohesive communities.
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STM Blog
Golden Bird in Compton: When Mom Took a Night Off
Golden Bird in Compton was an occasional Friday or Saturday treat when Mom wanted a break from cooking. A personal look back at its Alondra Boulevard location and the memories that linger.
Some childhood meals stay with you for decades. For me, Golden Bird fried chicken in Compton is one of them.
Growing up in the Los Angeles area, an occasional Friday or Saturday meant my mom wanted a break from cooking. Those were the nights when takeout became a treat, and Golden Bird was one of the places I remember enjoying most.
The location on East Alondra Boulevard sounds like the one we visited. Researching it brought me to 2600 East Alondra Boulevard, Compton—an address listed in Los Angeles County records under Golden Bird #1.
An address can help place a memory on a map. But what I remember most is much simpler: the chicken was delicious, and getting it was a welcome weekend treat.
Part of Our Family’s Takeout Rotation
Golden Bird wasn’t our only chicken stop. Over the years, there was Pioneer, KFC, Church’s, Louisiana Fried Chicken, and later Popeyes. I also remember Jim Dandy from when I was very young, especially its crinkle-cut fries.
Each name brings back a different memory. Golden Bird brings me back to Compton and those evenings when my mother could take some time off from preparing dinner.
As a kid, I thought about enjoying the food. Looking back, I also appreciate what those meals meant for her: one less dinner to cook and a chance to take a break.
The History Behind the Address
Golden Bird’s own history describes a family recipe associated with Zelma and a wet batter designed to give the chicken a crisp outside while keeping the meat moist. My own memory is simply that I loved eating it.
The Alondra Boulevard location also connects to another chapter in Southern California’s fried-chicken history. Vincent Williams opened a Compton Golden Bird franchise in 1983, according to the Los Angeles Times.
A later profile described Williams developing his Honey’s Kettle concept in his former Compton franchise location. Honey’s Kettle dates its beginnings on Alondra Boulevard to 2000, and a 2012 restaurant visit documented its original location at 2600 East Alondra Boulevard. Those accounts point to a connection between the two businesses at that address.
I haven’t established who operated the restaurant during every year my family visited. But learning about its history adds another layer to a place I remember through its food.
A Weekend Memory Worth Keeping
For me, Golden Bird’s place in the story starts with family. It was an occasional treat, a meal I enjoyed, and a Friday or Saturday when Mom could let someone else handle the cooking.
Decades later, that is still a good reason to remember a neighborhood restaurant.
Editor’s note: Golden Bird is still serving fried chicken in South Los Angeles at 8300 South Western Avenue, at West 83rd Street. For those of us who remember it as a weekend family treat, it’s good to know the Golden Bird name remains part of LA’s food scene. Order pickup and delivery
Did you eat at the Golden Bird on Alondra Boulevard—or another Golden Bird location? Share your memories and favorite orders in the comments.
Explore more food stories in STM Daily News’ Food & Drink section.
For generations, the Santa Monica Pier sign has marked the start of a day at the beach. Now, the familiar blue neon landmark is preparing for a journey of its own.
Santa Monica scheduled removal of the 1941 sign for October 20–22, with shipment to Las Vegas anticipated October 26. The timetable is subject to change, according to the city’s October 19 announcement.
The temporary removal accompanies replacement of the aging bridge connecting Ocean Avenue to the pier. It also creates an opportunity to preserve the historic sign.
YESCO will restore it at its Las Vegas facility. The company’s experience includes work on the “Welcome to Fabulous Las Vegas” sign.
Crews will repair neon tubing, treat rust, repaint components and address structural needs while retaining historic features. The sign will remain in secure storage during bridge construction.
Once the project is finished, it will return above the new bridge at a slightly greater height for visibility and vehicle clearance. The city’s latest announcement targets project completion by 2028, ahead of the Los Angeles Olympics and Paralympics.
Meanwhile, visitors can photograph a lighted, half-scale replica near Pier Burger.
For anyone who associates that glowing arch with Southern California memories, its absence will be noticeable. The restoration is intended to ensure future generations can make memories beneath it, too.
Source: City of Santa Monica — October 19, 2026 announcement
Related Links
- City of Santa Monica: Official sign restoration announcement — October 19, 2026. Primary source for removal dates, shipment to Las Vegas, YESCO’s restoration work and the sign’s planned return.
- Santa Monica Daily Press: Sign restoration during bridge rebuild — October 20, 2026. Additional local reporting on the project and visitor access.
- LAist: Sign removal and how to watch — Reporting on the removal schedule and public viewing opportunities.
Follow more Southern California stories at STM Daily News.
STM Blog | Commentary | October 14, 2026
The viral allegations involving Texas Roadhouse and the treatment of Black customers raised an understandably disturbing question: Could diners trust that they were being served safely and respectfully?
After reviewing available coverage again on October 14, STM Daily News did not locate new verified evidence establishing that the alleged food tampering occurred. We also did not locate a publicly released final report from the outside firm the company said it hired.
The central distinction remains unchanged: the allegations have not been substantiated in the reporting reviewed, while Texas Roadhouse says its investigation points to a hoax.
What the available reporting says
In August, social media posts alleged that restaurant workers deliberately tampered with food served to Black customers. The claims circulated widely and prompted calls for a boycott. Texas Roadhouse said it had not identified current or former employees connected to the accusations.
In reporting updated August 26, KTXS noted that the viral post did not identify a particular restaurant location and that there was no verified evidence connecting the claims to a Texas Roadhouse employee.
The company told the outlet it had found no credible evidence of food tampering. It also said the original Facebook post had been deleted, some users had retracted posts amplifying the claims, and an outside firm had been engaged to investigate the accusations’ source and motives. These details come from August coverage, rather than a new October announcement.
What remains unresolved publicly
Our latest review did not locate a final outside investigation report that readers could examine. We therefore cannot describe that investigation as complete or independently assess its findings.
The company’s description of the claims as a hoax should continue to be attributed to Texas Roadhouse. Likewise, the allegations should not be repeated as though they describe a confirmed incident.
Not locating a new public report does not establish whether investigative work has continued privately. It means the public information we found does not support a stronger conclusion.
Why careful wording still matters
For Black diners, allegations of racist mistreatment can strike a painful nerve. Everyone deserves to sit down for a meal without worrying that their race could make them a target.
Taking that concern seriously requires credible complaints to be investigated thoroughly. It also requires care before assigning blame to a restaurant, a location, or its workers.
Social media can spread a warning far beyond its original audience before anyone verifies the underlying claim. Once that happens, a correction or clarification may never reach everyone who saw the accusation.
That makes transparency essential. Restaurants should explain what they have investigated and what they can substantiate. Those sharing accusations should be equally willing to share corrections and acknowledge uncertainty.
For now, the responsible position is to keep the evidence and the allegations separate. If new, verifiable findings become public, they should be assessed on their merits.
Join the conversation: What do you look for before trusting a viral warning about a business? Share your thoughts in the comments, and keep the conversation respectful.
Editor’s note: This is an October 14 status review of previously reported allegations. It does not announce a new investigative finding.
Sources
- KTXS: Viral post alleges Texas Roadhouse mistreated Black customers; company responds — Includes the company’s statement and explains the lack of verified evidence connecting the allegations to an employee or location.
- Houston Chronicle: Texas Roadhouse investigates Facebook hoax alleging racist food tampering — Covers the company’s denial and its decision to hire an outside investigative firm.
- MySA: Texas Roadhouse faces social media backlash over viral allegations — Details how the claims spread and the restaurant chain’s response.
Related reading
- Snopes: Posts claim Texas Roadhouse servers contaminated Black customers’ food — Examines the viral allegations.
- Restaurant Business: Texas Roadhouse says post alleging racist practices was a hoax — Restaurant industry coverage of the controversy.
- Texas Roadhouse official website — Company information and customer contact options.
