STM Blog
10 Ways of Embracing Kindness in a Sea of Rudeness
Navigating encounters with rudeness reminds us to embrace kindness and patience, focusing on the positive experiences in a store in Lake Pleasant.
Working in a store in the bustling Lake Pleasant area of Arizona has its fair share of interesting encounters. While most customers we interact with throughout the week are pleasant and cordial, there are always a few who carry an unwarranted air of superiority. In this blog post, I want to share a memorable encounter I had with a customer and the lessons it taught me about embracing kindness in the face of rudeness.
The Profanity-Laden Encounter:
One day, while working in the warehouse, I crossed paths with a woman who was evidently irritated by a delayed beer delivery. As I approached her with a simple question about the shipment, I was met with a response littered with profanities. Her disrespect took me by surprise, and I couldn’t help but wonder how a supposedly professional individual could behave in such an offensive manner. Instead of handling the situation with grace, she chose to respond with “Not my job” and continued her rude behavior.
Finding Empathy Amidst Busyness:
Understanding her busyness and the juggling act professionals often face, I tried to empathize with her situation. However, what bothered me most wasn’t her lack of time but her complete lack of empathy and unwillingness to direct me to someone who could assist. It was clear that her words were a reflection of her character rather than an impulsive outburst.
The Power of Redirection:
In retrospect, I realized how much better the situation could have been handled. A simple redirection to a person better equipped to handle the beer delivery inquiry would have sufficed. By refusing to offer any assistance, she wielded her authority in an unprofessional and offensive manner, leaving a sour taste in my mouth.
Choosing Positivity and Learning:
Encounters like these serve as a reminder that despite the majority of kind-hearted individuals in the world, there will always be a few who choose to ignore common courtesy. However, instead of dwelling on negative experiences, it is crucial to focus on the positive encounters and the lessons we learn. Every encounter serves as an opportunity for growth and maintaining a positive outlook.
Embrace Kindness and Empathy:
As I continue my work at the store in Lake Pleasant, this encounter serves as a gentle nudge to approach each new interaction with patience and understanding. It reminds me to embrace and appreciate the kindness that most people have to offer, despite the occasional encounter with rudeness.
Forging a Collective Positive Experience:
In such a vibrant area, the sense of community can significantly impact one’s experience. Though the rude customer made that particular day challenging, I learned that every single act of kindness from others can counterbalance such negativity. Simple gestures like a smile, a thank you, or a helping hand resonate deeply, creating ripples of goodwill that spread throughout the store and beyond.
Personal Growth through Reflection:
Reflecting on these encounters allows for personal growth and an enhanced ability to handle future situations more effectively. By assessing how I felt and reacted during the incident, I can better prepare myself to maintain my composure and respond with kindness in similar future interactions. It’s a continuous journey of bettering myself through every experience, positive or negative.
Connecting with Colleagues and Customers:
Building strong, supportive relationships with colleagues and customers can transform one’s working environment. Sharing experiences and coping strategies with colleagues can foster a sense of camaraderie and understanding. It reminds us that, together, we can create a more harmonious workspace where empathy and cooperation thrive.
Setting an Example for Others:
Every action taken in a professional setting can set a standard for others to follow. By consistently choosing kindness and empathy, we inspire those around us to do the same. It’s important to lead by example, showing that it is possible to rise above negativity and foster a positive atmosphere even when faced with challenges.
Continuing the Journey of Positivity:
As I move forward in my career at the store in Lake Pleasant, I carry with me the lessons learned from both positive and negative encounters. My goal is to contribute to a more understanding and compassionate environment, making each customer interaction a positive one whenever possible. By focusing on kindness and empathy, I hope to create a ripple effect that not only enhances my own experience but also elevates the experiences of those around me.
Reflection and Kindness
Working in customer service at a store in the Lake Pleasant area of Arizona brings its share of interesting encounters, both pleasant and not-so-pleasant. The encounter with a rude and unprofessional customer reminded me of the importance of approaching each interaction with patience and understanding. By embracing kindness and empathy, we can strive for a more harmonious work environment and focus on the positive experiences we encounter. Let’s choose to uplift one another, even amidst the occasional encounters with unkindness.
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The Knowledge
So, Here’s the Story of Mound Bayou, Mississippi
Discover the inspiring history of Mound Bayou, Mississippi — one of America’s most successful Black-founded towns and a symbol of resilience, freedom, and progress.
Last Updated on June 9, 2026 by Daily News Staff
Did you know there was once a thriving Black-founded town in the Mississippi Delta built on the dream of freedom, self-reliance, and opportunity?
Mound Bayou
Founded in 1887 by Isaiah T. Montgomery and Benjamin T. Green, Mound Bayou, Mississippi became one of the most successful all-Black communities in American history. Established just decades after the Civil War, the town represented hope during a time when racial segregation and violence dominated much of the South.
Mound Bayou quickly grew into a center of Black business, education, healthcare, and agriculture. Residents built schools, churches, newspapers, banks, and medical facilities, proving that economic independence and community leadership could flourish despite enormous challenges.
The city even gained national attention from leaders like Booker T. Washington and President Theodore Roosevelt, who recognized Mound Bayou as a symbol of progress and determination.
During the Civil Rights era, the town also played a role in the fight for justice, particularly through the work of Dr. T.R.M. Howard following the murder of Emmett Till.
Today, Mound Bayou stands as a powerful reminder of resilience, entrepreneurship, and a chapter of American history that deserves far more recognition.
Now you know.
Here are some related article links you can include at the bottom of your STM Daily News post for further reading:
Related Articles & Further Reading
• The Official History of Mound Bayou
https://www.cityofmoundbayou.com/our-history
• Mound Bayou: The Historic Black Community in Mississippi
https://en.wikipedia.org/wiki/Mound_Bayou,_Mississippi
• The Historic Bank of Mound Bayou
https://en.wikipedia.org/wiki/Bank_of_Mound_Bayou
• The Legacy of Dr. T.R.M. Howard and Civil Rights Activism
https://www.cityofmoundbayou.com/our-history
• How Mound Bayou Became Known as “The Jewel of the Delta”
https://cityofmoundbayou.com/
• Community Discussion About Mound Bayou’s History
https://www.reddit.com/r/BlackHistoryPhotos/comments/1ta0r2e/famous_allblack_american_cities_towns_mound_bayou/
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Entertainment
Life isn’t all diamonds – money and fame don’t shield the many ‘Real Housewives’ facing criminal charges
“The Real Housewives” is more than messy drama—it’s a crash course in real-world crime, as cast members face charges from DUIs and theft to fraud, assault, and federal prison.
C. Clare Strange, Drexel University
“The Real Housewives” reality TV series, which showcases the lives of a rotating cast of wealthy women in 11 cities in the U.S. and places in several other countries, is famous for its characters’ over-the-top drama and messy personal antics.
But there are also useful lessons that the characters’ lives and frequent run-ins with the law offer to casual observers and criminology students alike.
I developed the idea for The Real Housewives of Criminology course when I heard a story on NPR in 2023 about how the Bravo Network franchise was becoming more like a true-crime TV series.
Jen Shah, a cast member from “The Real Housewives of Salt Lake City,” had recently been sentenced to six years in federal prison for her role in a nationwide telemarketing scheme – but she wasn’t the only one on the show who met such a fate.
Many people who appear on “Housewives” share a real-life penchant for crime – from driving-under-the-influence charges and theft to fraud and assault.
During any given episode, viewers may find “Housewives” stars and their families navigating the fallout – from court dates to public shaming.
I realized that these scenes illustrate core concepts from criminal justice theory and practice as well as any textbook.
A window into the course
The course examines the criminal cases of the “Housewives” and compares them to those of the general public.
Students discuss how factors such as social class, age and race can impact people’s experiences with the justice system. At the same time, they come to understand that factors such as how serious a crime is, a person’s criminal history and the harm done to victims tend to drive case outcomes more than any other factor.
I believe that this course is especially relevant now, because it is increasingly common for undergraduate students to consume news about crime and punishment from streaming platforms and social media.
It seems there is a new “Housewife” arrest every several months, which brings with it new circumstances and a new case study to dissect.
Critical lessons
One key takeaway from the course is that there are many meaningful differences – and similarities – between the criminal cases shown in “Housewives” and those of most people.
While money and power can often go a long way in fighting a criminal conviction, sometimes they fall short when the harm to victims or society is too great, or the pattern of behavior is too obvious.
Many “Housewives” stars and their families have learned this lesson the hard way.
Read along
This course requires students to view footage from “The Real Housewives,” read peer-reviewed criminological research, and listen to podcast episodes from “The Bravo Docket.”
We even read book chapters straight from some of the Housewives’ memoirs. All of this culminates in a “Final Reunion,” meaning a final verbal exam for students, in which they embody one of the “Housewives” cast members and answer questions from me – dressed as host Andy Cohen – about their criminal cases.
Real takeaways
While the court of public opinion tends to quickly draw conclusions from limited information, my honors students learn that there is more than meets the eye when it comes to the U.S. justice system.
The Real Housewives of Criminology helps them to navigate the nuance beneath the headlines about popular crime news stories, in and beyond the “Bravosphere.”
C. Clare Strange, Assistant Research Professor of Criminology and Justice Studies, Drexel University
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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Blog
The Substitute Teacher Who Wanted Blueprints of Our House
A fifth-grade assignment took a strange turn when a substitute teacher asked students to draw schematics of their homes. What followed — a wildly fictional floor plan and a priceless reaction from my mom — turned into one of my funniest childhood memories.
Last Updated on June 4, 2026 by Daily News Staff
The Substitute Teacher Who Wanted Blueprints of Our House
Elementary school memories tend to blend together — cafeteria pizza, playground arguments, the eternal struggle of times tables — but every once in a while, something happens that sticks with you for life. For me, that moment came in the fifth grade during a week when our regular teacher was out, and we cycled through substitute teachers like we were testing models for durability.
By midweek, in walked a substitute with a mysterious, slightly intense energy — the kind of vibe that suggested he either meditated at dawn or worked a graveyard shift doing something he couldn’t talk about. We settled into our seats, expecting worksheets or quiet reading time.
But nope.
He had other plans.
“Today,” he announced, “we’re going to draw schematics of our houses.”
Schematics. Not drawings. Not little houses with smoke coming out of the chimney. Actual blueprint-style schematics. He wanted the layout of our bedrooms, our parents’ rooms, and where the pets slept. Every detail.
Now, to be fair, Highlights Magazine did have a feature that month teaching kids how to draw floor plans. So maybe he was just a bit overenthusiastic about cross-curricular learning. Or maybe — and this is my completely rhetorical adult theory — he worked the graveyard shift as a cat burglar gathering intel between heists. Just moonlighting between blueprints.
While the rest of the class tried their best to recreate their actual homes, my imagination sprinted in a totally different direction. The house I drew had:
- A massive master bedroom with an oversized bathroom for my parents
- Separate bedrooms for us kids on the opposite side of the house
- A kitchen placed right in the center like a command center
- And the dog — the true VIP — had a luxurious two-story doghouse
I had basically created a dream home designed by a 10-year-old watching too much Fantasy Homes by the Yard.
Later that day, my mom asked the usual question: “So, what did you guys do today?”
“We drew schematics of our house,” I said casually.
The look on her face was instant and intense. She wasn’t panicked, but there was definitely a “Why does a substitute teacher need to know the exact layout of my home?” expression happening. Parental instincts activated.
But then I showed her my diagram.
She stared at it. Blinked. Then sighed with massive relief.
“This isn’t our house,” she said.
“Nope! I made it up,” I replied proudly.
Her shoulders relaxed so much she probably lost five pounds of tension in one instant. If the substitute was secretly planning a heist, my masterpiece of misinformation would have sent him to the wrong house entirely.
Looking back, the whole moment feels like a sitcom setup — a mysterious substitute collecting “house schematics,” me creating a completely fictional piece of architecture, and my mom going on a full emotional journey in under 30 seconds.
Maybe he was just excited about the Highlights Magazine floor-plan activity. Or maybe — just maybe — he moonlighted in cat burglary. We’ll never know.
But if he was, I like to think I threw him completely off the scent.
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