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National 211 hotline calls for food assistance quadrupled in a matter of days, a magnitude typically seen during disasters

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Last Updated on November 16, 2025 by Daily News Staff

National 211 hotline calls for food assistance quadrupled in a matter of days, a magnitude typically seen during disasters
Sharp spikes in calls for food assistance are rare outside of natural disasters. AP Photo/Eric Gay

National 211 hotline calls for food assistance quadrupled in a matter of days, a magnitude typically seen during disasters

Matthew W. Kreuter, Washington University in St. Louis and Rachel Garg, Washington University in St. Louis Between January and mid-October 2025, calls to local 211 helplines from people seeking food pantries in their community held steady at nearly 1,000 calls per day. But as the government shutdown entered its fourth week in late October, states began to warn residents that Supplemental Nutrition Assistance Program benefits, sometimes known as food stamps, would likely be affected. Nearly 42 million Americans receive SNAP benefits each month. Over the next several days, calls to 211 from people seeking food pantries doubled to over 2,200 per day. Then on Oct. 26, the Trump administration announced that SNAP benefits would not be arriving as scheduled in November. The next day, food pantry calls skyrocketed to 3,324. The following day, calls reached 3,870. By Wednesday, it was 4,214. We are public health scientists specializing in health communication and unmet social needs. We and our colleagues have been working closely with the 211 network of helplines across the U.S. for 18 years. Excluding disasters, sudden surges of this magnitude in requests for food or any other need are rare at 211s, and can signal both public worry and need, as happened in the first weeks of the COVID-19 pandemic.

What is 211?

Like 911 for emergencies, 211 is a national three-digit dialing code, launched in 2000, that connects callers to information specialists at the nearest local 211 helpline. Those specialists listen to callers’ needs and provide them with referrals to health and social service providers near them that may be able to help. Every call to 211 is classified by the need of the caller, such as shelter, rent, utilities or food – each of which has its own code. Callers are disproportionately women, most of whom have children or teens living in their homes. Most don’t make enough money to make ends meet. They call 211 seeking help paying rent or utility bills, getting food to feed their family, or securing household necessities like a winter coat for a child, or a mattress. The hotline does not solve these problems for callers, but 211 information specialists use the most current local information available to refer callers to service agencies that are most likely to have resources to help. The 211 network is the closest thing the U.S. has to a real-time surveillance system of the needs of low-income Americans. There are roughly 200 state and local 211s in the U.S., and on an average day they will collectively field between 35,000 and 40,000 requests for help. Each request is coded using a taxonomy of over 10,000 need types, is time- and date-stamped, and is linked to the caller’s ZIP code. In addition to phone calls received by their helplines, 211s increasingly track requests they receive online, through their websites. The national network of 211s covers all 50 states and 99% of the U.S. population. It’s encouraging to us that with each passing year of giving talks and lectures about 211, more and more audience members raise their hands when asked if they’ve ever heard of 211. But it’s far from 100%. If you are one of those with your hand down, here’s what you need to know.
Food banks around the country are having trouble keeping their shelves stocked.

Gaining local insights

Our team aims to deploy the latest methods from data science, predictive analytics and artificial intelligence to detect trends in critical needs sooner and at a more localized level, increasing the speed and efficiency of getting needed help to local community members. Our research has described the needs of callers who reach out to 211, community capacity to respond to callers’ needs, the ability of 211 to detect rapid changes in community needs, and the benefits of integrating health referrals into 211s. When we saw food requests rising sharply in late October, we reached out to local leaders at 211 call centers to get insights into what they were hearing from callers. Robin Pokojski, vice president of 211 and community partnerships at United Way of Greater St. Louis, reported that with all the uncertainty around SNAP benefits, callers were initially “anticipating” a need for food pantries. Tiffany Olson, who directs essential services at Crisis Connections and its 211 call center in Washington state, shared that even callers who rely heavily on their SNAP benefits sometimes need to use food banks as a supplement. Those callers know that pivoting to rely solely on food banks probably won’t be enough to meet their food needs in full. They realize that food pantries and food banks will be more heavily burdened if SNAP benefits are unavailable.

Increasing the impact of 211 data

The trove of daily data on the needs of U.S. callers to 211 at the ZIP code level is unparalleled. Yet for years it was virtually invisible to anyone who didn’t work at a 211 hotline. Even for people who work and volunteer within the 211 system, formal reporting on caller needs within a community was minimal, such as a one-page annual summary. That changed in 2013. Working with 211s across the country, our team created 211 Counts, a collection of user-friendly, public-facing data dashboards for local 211s across the U.S. The dashboards allow users to explore the top needs in their community, see which neighborhoods are affected most and understand how needs are changing over time. The data can be sorted by legislative districts, school districts and counties to make the findings more relevant to different audiences. Data on 211 requests are updated each night. Now in its 12th year, 211 Counts includes data on over 90 million requests from 211 callers in all or parts of 44 states. The local dashboards have been visited millions of times.

211 as an early-warning system

This is not the first time data collected through 211 hotlines has detected early signs of trouble for some Americans. Just weeks ago, we found that calls from people seeking assistance making car payments have been increasing steadily for five months, with daily calls peaking in October, at nearly twice the rate of May 2025. Before that, 211s were months ahead of news reporting in seeing public distress associated with the 2022 baby formula shortage, the 2016 Flint water crisis and the 2007 subprime mortgage crisis. When requests for major needs like food increase three- to fourfold overnight, every local 211 is likely to register this abrupt change. But when less frequent needs, such as car payment assistance, creep up slowly, with an extra call here and there over several months, it’s unlikely that any local 211 hotline would notice. That’s when the advantages of big data are greatest. By combining caller needs from 211s across the country, patterns emerge that would otherwise be missed. New data science tools are rapidly improving the speed and accuracy of detecting slight changes. When community and national leaders are made aware of potential rising threats, those threats can be tracked more closely and responses prepared. It’s easy to lose sight of the fact that each data point is a hungry child or a worried parent. Hotlines and food banks and food pantries need support in this moment to feed people. But most local safety net systems struggle to meet their community’s needs all the time. Data that documents the magnitude of need won’t fix the scarcity of local assistance, but it can help guide communities in allocating limited resources. Matthew W. Kreuter, Kahn Family Professor of Public Health, Washington University in St. Louis and Rachel Garg, Assistant Professor of Public Health, Washington University in St. Louis This article is republished from The Conversation under a Creative Commons license. Read the original article.

STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.

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The Long Track Back

Why Downtown Los Angeles Feels Small Compared to Other Cities

Downtown Los Angeles often feels “small” compared to other U.S. cities, but that’s only part of the story. With some of the tallest buildings west of the Mississippi and skyline clusters spread across the region, LA’s downtown reflects the city’s unique polycentric identity—one that, if combined, could form a true mega downtown.

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Last Updated on February 18, 2026 by Daily News Staff

Downtown Los Angeles

Panorama of Los Angeles from Mount Hollywood – California, United States

When people think of major American cities, they often imagine a bustling, concentrated downtown core filled with skyscrapers. New York has Manhattan, Chicago has the Loop, San Francisco has its Financial District. Los Angeles, by contrast, often leaves visitors surprised: “Is this really downtown?”

The answer is yes—and no.

Downtown LA in Context

Compared to other major cities, Downtown Los Angeles (DTLA) is relatively small as a central business district. For much of the 20th century, strict height restrictions capped most buildings under 150 feet, while cities like Chicago and New York were erecting early skyscrapers. LA’s skyline didn’t really begin to climb until the late 1960s.

But history alone doesn’t explain why DTLA feels different. The real story lies in how Los Angeles grew: not as one unified city center, but as a collection of many hubs.

Downtown Los Angeles

Downtown Los Angeles

A Polycentric City

Los Angeles is famously decentralized. Hollywood developed around the film industry. Century City rose on former studio land as a business hub. Burbank became a studio and aerospace center. Long Beach grew around the port. The Wilshire Corridor filled with office towers and condos.

Unlike other cities where downtown is the place for work, culture, and finance, Los Angeles spread its energy outward. Freeways and car culture made it easy for businesses and residents to operate outside of downtown. The result is a polycentric metropolis, with multiple “downtowns” rather than one dominant core.

A Resident’s Perspective

As someone who lived in Los Angeles for 28 years, I see DTLA differently. While some outsiders describe it as “small,” the reality is that Downtown Los Angeles is still significant. It has some of the tallest buildings west of the Mississippi River, including the Wilshire Grand Center and the U.S. Bank Tower. Over the last two decades, adaptive reuse projects have transformed old office buildings into lofts, while developments like LA Live, Crypto.com Arena, and the Broad Museum have revitalized the area.

In other words, DTLA is large enough—it just plays a different role than downtowns in other American cities.

Downtown Los Angeles

View of Westwood, Century City, Beverly Hills, and the Wilshire Corridor.

The “Mega Downtown” That Isn’t

A friend once put it to me with a bit of imagination: “If you could magically pick up all of LA’s skyline clusters—Downtown, Century City, Hollywood, the Wilshire Corridor—and drop them together in one spot, you’d have a mega downtown.”

He’s right. Los Angeles doesn’t lack tall buildings or urban energy—it just spreads them out over a vast area, reflecting the city’s unique history, geography, and culture.

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A Downtown That Fits Its City

So, is Downtown LA “small”? Compared to Manhattan or Chicago’s Loop, yes. But judged on its own terms, DTLA is a vibrant hub within a much larger, decentralized metropolis. It’s a downtown that reflects Los Angeles itself: sprawling, diverse, and impossible to fit neatly into the mold of other American cities.

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Dive into “The Knowledge,” where curiosity meets clarity. This playlist, in collaboration with STMDailyNews.com, is designed for viewers who value historical accuracy and insightful learning. Our short videos, ranging from 30 seconds to a minute and a half, make complex subjects easy to grasp in no time. Covering everything from historical events to contemporary processes and entertainment, “The Knowledge” bridges the past with the present. In a world where information is abundant yet often misused, our series aims to guide you through the noise, preserving vital knowledge and truths that shape our lives today. Perfect for curious minds eager to discover the ‘why’ and ‘how’ of everything around us. Subscribe and join in as we explore the facts that matter.  https://stmdailynews.com/the-knowledge/

 

 

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The Knowledge

Century City: From Hollywood Backlot to Business Hub

Century City, originally part of 20th Century Fox’s backlot, transformed into a prominent business district in Los Angeles during the 1950s amid the decline of cinema. Developer William Zeckendorf envisioned a mixed-use urban center, leading to iconic skyscrapers and establishing the area as a hub for law, finance, and media, blending Hollywood history with modern business.

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Before Century City became one of Los Angeles’ premier business districts, it was part of 20th Century Fox’s sprawling backlot, used for filming movies and housing studio operations. By the 1950s, as television rose and movie attendance declined, 20th Century Fox faced financial challenges and decided to sell a portion of its land.

Discover the origin of Century City, where 20th Century Fox’s historic backlot transformed into one of Los Angeles’ premier business districts. Explore how Hollywood history shaped LA’s modern skyline.
Traffic On 405 Freeway In LA With Century City In The Background

Developer William Zeckendorf envisioned a “city within a city”—a modern, mixed-use urban center with office towers, hotels, and entertainment facilities. Branded Century City, the name paid homage to its studio roots while symbolizing LA’s vision for the future.

The first skyscrapers, including the Gateway West Building, set the tone for the district’s sleek, futuristic skyline. Architects like Welton Becket and Minoru Yamasaki helped shape Century City’s iconic look. Over time, it evolved from Hollywood’s backlot to a corporate and legal hub, attracting law firms, financial institutions, and media companies.

Today, Century City stands as a testament to Los Angeles’ postwar optimism, westward expansion, and multi-centered urban growth—a unique blend of Hollywood history and modern business.


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Dive into “The Knowledge,” where curiosity meets clarity. This playlist, in collaboration with STMDailyNews.com, is designed for viewers who value historical accuracy and insightful learning. Our short videos, ranging from 30 seconds to a minute and a half, make complex subjects easy to grasp in no time. Covering everything from historical events to contemporary processes and entertainment, “The Knowledge” bridges the past with the present. In a world where information is abundant yet often misused, our series aims to guide you through the noise, preserving vital knowledge and truths that shape our lives today. Perfect for curious minds eager to discover the ‘why’ and ‘how’ of everything around us. Subscribe and join in as we explore the facts that matter.  https://stmdailynews.com/the-knowledge/


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Community

Local governments provide proof that polarization is not inevitable

Local politics help mitigate national polarization by focusing on concrete issues like infrastructure and community needs rather than divisive symbolic debates. A survey indicates that local officials experience less partisanship, as interpersonal connections foster recognition of shared interests. This suggests that reducing polarization is possible through collaboration and changes in election laws.

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Ribbon cutting ceremony with mascots present. Local officials get to participate in events such as ribbon cuttings, celebrating projects they may have helped make happen.
Local officials get to participate in events such as ribbon cuttings, celebrating projects they may have helped make happen. NHLI/Eliot J. Schechter via Getty Images

Lauren Hall, Rochester Institute of Technology

When it comes to national politics, Americans are fiercely divided across a range of issues, including gun control, election security and vaccines. It’s not new for Republicans and Democrats to be at odds over issues, but things have reached a point where even the idea of compromising appears to be anathema, making it more difficult to solve thorny problems.

But things are much less heated at the local level. A survey of more than 1,400 local officials by the Carnegie Corporation and CivicPulse found that local governments are “largely insulated from the harshest effects of polarization.” Communities with fewer than 50,000 residents proved especially resilient to partisan dysfunction.

Why this difference? As a political scientist, I believe that lessons from the local level not only open a window onto how polarization works but also the dynamics and tools that can help reduce it.

Problems are more concrete

Local governments deal with concrete issues – sometimes literally, when it comes to paving roads and fixing potholes. In general, cities and counties handle day-to-day functions, such as garbage pickup, running schools and enforcing zoning rules. Addressing tangible needs keeps local leaders’ attention fixed on specific problems that call out for specific solutions, not lengthy ideological debates.

By contrast, a lot of national political conflict in the U.S. involves symbolic issues, such as debates about identity and values on topics such as race, abortion and transgender rights. These battles are often divisive, even more so than purely ideological disagreements, because they can activate tribal differences and prove more resistant to compromise.

Three men site in chairs on a dais in front of a banner reading
When mayors come together, they often find they face common problems in their cities. Gathered here, from left, are Jerry Dyer of Fresno, Calif., John Ewing Jr. of Omaha, Neb., and David Holt of Oklahoma City. AP Photo/Kevin Wolf

Such arguments at the national level, or on social media, can lead to wildly inaccurate stereotypes about people with opposing views. Today’s partisans often perceive their opponents as far more extreme than they actually are, or they may stereotype them – imagining that all Republicans are wealthy, evangelical culture warriors, for instance, or conversely being convinced that all Democrats are radical urban activists. In terms of ideology, the median members of both parties, in fact, look similar.

These kinds of misperceptions can fuel hostility.

Local officials, however, live among the human beings they represent, whose complexity defies caricature. Living and interacting in the same communities leads to greater recognition of shared interests and values, according to the Carnegie/CivicPulse survey.

Meaningful interaction with others, including partisans of the opposing party, reduces prejudice about them. Local government provides a natural space where identities overlap.

People are complicated

In national U.S. politics today, large groups of individuals are divided not only by party but a variety of other factors, including race, religion, geography and social networks. When these differences align with ideology, political disagreement can feel like an existential threat.

Such differences are not always as pronounced at the local level. A neighbor who disagrees about property taxes could be the coach of your child’s soccer team. Your fellow school board member might share your concerns about curriculum but vote differently in presidential elections.

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A large group of reporters surround Minneapolis Mayor Jacob Frey.
Mayors can find themselves caught up in national debates, as did Minneapolis Mayor Jacob Frey over the Trump administration’s immigration enforcement policies in his city. AP Photo/Kevin Wolf

These cross-cutting connections remind us that political opponents are not a monolithic enemy but complex individuals. When people discover they have commonalities outside of politics with others holding opposing views, polarization can decrease significantly.

Finally, most local elections are technically nonpartisan. Keeping party labels off ballots allows voters to judge candidates as individuals and not merely as Republicans or Democrats.

National implications

None of this means local politics are utopian.

Like water, polarization tends to run downhill, from the national level to local contests, particularly in major cities where candidates for mayor and other office are more likely to run as partisans. Local governments also see culture war debates, notably in the area of public school instruction.

Nevertheless, the relative partisan calm of local governance suggests that polarization is not inevitable. It emerges from specific conditions that can be altered.

Polarization might be reduced by creating more opportunities for cross-partisan collaboration around concrete problems. Philanthropists and even states might invest in local journalism that covers pragmatic governance rather than partisan conflict. More cities and counties could adopt changes in election law that would de-emphasize party labels where they add little information for voters.

Aside from structural changes, individual Americans can strive to recognize that their neighbors are not the cardboard cutouts they might imagine when thinking about “the other side.” Instead, Americans can recognize that even political opponents are navigating similar landscapes of community, personal challenges and time constraints, with often similar desires to see their roads paved and their children well educated.

The conditions shaping our interactions matter enormously. If conditions change, perhaps less partisan rancor will be the result.

Lauren Hall, Associate professor of Political Science, Rochester Institute of Technology

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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The Bridge is a section of the STM Daily News Blog meant for diversity, offering real news stories about bona fide community efforts to perpetuate a greater good. The purpose of The Bridge is to connect the divides that separate us, fostering understanding and empathy among different groups. By highlighting positive initiatives and inspirational actions, The Bridge aims to create a sense of unity and shared purpose. This section brings to light stories of individuals and organizations working tirelessly to promote inclusivity, equality, and mutual respect. Through these narratives, readers are encouraged to appreciate the richness of diverse perspectives and to participate actively in building stronger, more cohesive communities.

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