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USPS Modernizes Post Office Lobbies with Smart Tech and 24/7 Services

USPS: The U.S. Postal Service is enhancing retail locations nationwide, introducing features like 24/7 smart lockers, improved self-service kiosks, and a mobile app for convenience. These upgrades aim to reduce wait times, streamline services, and provide better access to government services, all part of the “Delivering for America” transformation plan to ensure long-term viability.

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Last Updated on October 14, 2025 by Daily News Staff

SOURCE U.S. Postal Service USPS
USPS Enhanced Retail Self-Service Options Athens, GA

The U.S. Postal Service is rolling out a major upgrade to retail locations nationwide, transforming the traditional post office experience into something faster, more intuitive, and accessible around the clock. If you’ve ever stood in a long line just to mail a package or pick up a delivery, these changes are about to make your life a whole lot easier.

What’s New in Your Local Post Office

As part of the USPS “Delivering for America” transformation plan, post office lobbies are getting a complete overhaul with technology-forward features designed to meet modern customer expectations. Here’s what you’ll find:

24/7 Smart Lockers

No more rushing to the post office before closing time. Customers can now have packages delivered directly to secure, self-service lockers and pick them up any time of day or night. It’s like having a post office that never closes.

Enhanced Self-Service Kiosks

The upgraded kiosks handle everything from weighing items and printing labels to purchasing supplies and mailing packages. According to USPS, these kiosks have already cut lobby wait times by 40 percent—a game-changer during busy shipping seasons.

Rapid Drop Mobile App

This new mobile application brings post office convenience to your smartphone. Store prepaid shipping labels, locate the nearest location, track packages, get notifications, and even create retail labels—all from your phone. It’s self-service that travels with you.

Digital Information Displays

Gone are the days of squinting at faded posters or guessing which line to stand in. Clear, dynamic digital signage guides customers through available services, making it easier to complete tasks quickly without confusion.

Streamlined Layouts

The new open designs improve traffic flow and make supplies easier to find. Less wandering, less waiting, more efficiency.

Expanded Government Services

Many post office lobbies are now serving as one-stop hubs for federal services. Need to handle passport applications, fingerprinting, or identity proofing? You can knock out multiple government tasks under one roof.

Listening to the Community

“Modernizing our retail spaces is about meeting customers where they are today,” said Tracy Raymond, director of retail operations. “People expect speed, clarity and technology-driven convenience—and that’s what our new lobbies deliver, while still offering the trusted, in-person attention that defines the Postal Service.”

USPS
USPS Retail Digital Info Displays Athens, GA

Community feedback played a significant role in shaping these upgrades, ensuring the changes reflect what customers actually need and want from their post office experience.

The Numbers Behind the Transformation

The modernization effort is already making waves across the country:

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  • 2,600 locations now feature enhanced self-service kiosks
  • 700 locations offer smart lockers for secure package pickup
  • Complete renovations are visible in cities from Fort Lauderdale, Florida, to Los Angeles
  • Many upgrades are paired with new sorting and delivery centers for improved efficiency

“It’s exciting to bring new capabilities across multiple platforms to our retail lobbies and watch our customers get in and out quicker at times that work for them,” said Robert Dixon, senior director of delivery and retail technology.

What’s Next

The initial phase of retail modernization wraps up around the end of October 2025. Phase II will launch in fiscal year 2026, bringing these upgrades to even more locations nationwide.

This transformation is part of the Postal Service’s ambitious 10-year “Delivering for America” plan, which aims to revamp operations, improve service quality, and achieve financial sustainability—all while maintaining USPS as one of America’s most valued and trusted brands.

Why It Matters

The USPS handles delivery to nearly 169 million addresses six—and often seven—days a week. As an independent federal establishment that receives no tax dollars for operating expenses, the Postal Service relies on postage sales, products, and services to fund operations. These modernization efforts aren’t just about convenience; they’re about ensuring the long-term viability of an essential American institution.

For customers, the message is clear: your post office experience is about to get a major upgrade. Whether you’re shipping holiday gifts, picking up packages after work, or handling government paperwork, the modernized USPS lobbies are designed to save you time and hassle.

To find a modernized location near you or learn more about new services, visit usps.com.

SOURCE U.S. Postal Service

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The Long Track Back

Why Downtown Los Angeles Feels Small Compared to Other Cities

Downtown Los Angeles often feels “small” compared to other U.S. cities, but that’s only part of the story. With some of the tallest buildings west of the Mississippi and skyline clusters spread across the region, LA’s downtown reflects the city’s unique polycentric identity—one that, if combined, could form a true mega downtown.

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Last Updated on February 18, 2026 by Daily News Staff

Downtown Los Angeles

Panorama of Los Angeles from Mount Hollywood – California, United States

When people think of major American cities, they often imagine a bustling, concentrated downtown core filled with skyscrapers. New York has Manhattan, Chicago has the Loop, San Francisco has its Financial District. Los Angeles, by contrast, often leaves visitors surprised: “Is this really downtown?”

The answer is yes—and no.

Downtown LA in Context

Compared to other major cities, Downtown Los Angeles (DTLA) is relatively small as a central business district. For much of the 20th century, strict height restrictions capped most buildings under 150 feet, while cities like Chicago and New York were erecting early skyscrapers. LA’s skyline didn’t really begin to climb until the late 1960s.

But history alone doesn’t explain why DTLA feels different. The real story lies in how Los Angeles grew: not as one unified city center, but as a collection of many hubs.

Downtown Los Angeles

Downtown Los Angeles

A Polycentric City

Los Angeles is famously decentralized. Hollywood developed around the film industry. Century City rose on former studio land as a business hub. Burbank became a studio and aerospace center. Long Beach grew around the port. The Wilshire Corridor filled with office towers and condos.

Unlike other cities where downtown is the place for work, culture, and finance, Los Angeles spread its energy outward. Freeways and car culture made it easy for businesses and residents to operate outside of downtown. The result is a polycentric metropolis, with multiple “downtowns” rather than one dominant core.

A Resident’s Perspective

As someone who lived in Los Angeles for 28 years, I see DTLA differently. While some outsiders describe it as “small,” the reality is that Downtown Los Angeles is still significant. It has some of the tallest buildings west of the Mississippi River, including the Wilshire Grand Center and the U.S. Bank Tower. Over the last two decades, adaptive reuse projects have transformed old office buildings into lofts, while developments like LA Live, Crypto.com Arena, and the Broad Museum have revitalized the area.

In other words, DTLA is large enough—it just plays a different role than downtowns in other American cities.

Downtown Los Angeles

View of Westwood, Century City, Beverly Hills, and the Wilshire Corridor.

The “Mega Downtown” That Isn’t

A friend once put it to me with a bit of imagination: “If you could magically pick up all of LA’s skyline clusters—Downtown, Century City, Hollywood, the Wilshire Corridor—and drop them together in one spot, you’d have a mega downtown.”

He’s right. Los Angeles doesn’t lack tall buildings or urban energy—it just spreads them out over a vast area, reflecting the city’s unique history, geography, and culture.

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A Downtown That Fits Its City

So, is Downtown LA “small”? Compared to Manhattan or Chicago’s Loop, yes. But judged on its own terms, DTLA is a vibrant hub within a much larger, decentralized metropolis. It’s a downtown that reflects Los Angeles itself: sprawling, diverse, and impossible to fit neatly into the mold of other American cities.

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Dive into “The Knowledge,” where curiosity meets clarity. This playlist, in collaboration with STMDailyNews.com, is designed for viewers who value historical accuracy and insightful learning. Our short videos, ranging from 30 seconds to a minute and a half, make complex subjects easy to grasp in no time. Covering everything from historical events to contemporary processes and entertainment, “The Knowledge” bridges the past with the present. In a world where information is abundant yet often misused, our series aims to guide you through the noise, preserving vital knowledge and truths that shape our lives today. Perfect for curious minds eager to discover the ‘why’ and ‘how’ of everything around us. Subscribe and join in as we explore the facts that matter.  https://stmdailynews.com/the-knowledge/

 

 

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The Knowledge

Century City: From Hollywood Backlot to Business Hub

Century City, originally part of 20th Century Fox’s backlot, transformed into a prominent business district in Los Angeles during the 1950s amid the decline of cinema. Developer William Zeckendorf envisioned a mixed-use urban center, leading to iconic skyscrapers and establishing the area as a hub for law, finance, and media, blending Hollywood history with modern business.

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Before Century City became one of Los Angeles’ premier business districts, it was part of 20th Century Fox’s sprawling backlot, used for filming movies and housing studio operations. By the 1950s, as television rose and movie attendance declined, 20th Century Fox faced financial challenges and decided to sell a portion of its land.

Discover the origin of Century City, where 20th Century Fox’s historic backlot transformed into one of Los Angeles’ premier business districts. Explore how Hollywood history shaped LA’s modern skyline.
Traffic On 405 Freeway In LA With Century City In The Background

Developer William Zeckendorf envisioned a “city within a city”—a modern, mixed-use urban center with office towers, hotels, and entertainment facilities. Branded Century City, the name paid homage to its studio roots while symbolizing LA’s vision for the future.

The first skyscrapers, including the Gateway West Building, set the tone for the district’s sleek, futuristic skyline. Architects like Welton Becket and Minoru Yamasaki helped shape Century City’s iconic look. Over time, it evolved from Hollywood’s backlot to a corporate and legal hub, attracting law firms, financial institutions, and media companies.

Today, Century City stands as a testament to Los Angeles’ postwar optimism, westward expansion, and multi-centered urban growth—a unique blend of Hollywood history and modern business.


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Dive into “The Knowledge,” where curiosity meets clarity. This playlist, in collaboration with STMDailyNews.com, is designed for viewers who value historical accuracy and insightful learning. Our short videos, ranging from 30 seconds to a minute and a half, make complex subjects easy to grasp in no time. Covering everything from historical events to contemporary processes and entertainment, “The Knowledge” bridges the past with the present. In a world where information is abundant yet often misused, our series aims to guide you through the noise, preserving vital knowledge and truths that shape our lives today. Perfect for curious minds eager to discover the ‘why’ and ‘how’ of everything around us. Subscribe and join in as we explore the facts that matter.  https://stmdailynews.com/the-knowledge/


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Community

Local governments provide proof that polarization is not inevitable

Local politics help mitigate national polarization by focusing on concrete issues like infrastructure and community needs rather than divisive symbolic debates. A survey indicates that local officials experience less partisanship, as interpersonal connections foster recognition of shared interests. This suggests that reducing polarization is possible through collaboration and changes in election laws.

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Ribbon cutting ceremony with mascots present. Local officials get to participate in events such as ribbon cuttings, celebrating projects they may have helped make happen.
Local officials get to participate in events such as ribbon cuttings, celebrating projects they may have helped make happen. NHLI/Eliot J. Schechter via Getty Images

Lauren Hall, Rochester Institute of Technology

When it comes to national politics, Americans are fiercely divided across a range of issues, including gun control, election security and vaccines. It’s not new for Republicans and Democrats to be at odds over issues, but things have reached a point where even the idea of compromising appears to be anathema, making it more difficult to solve thorny problems.

But things are much less heated at the local level. A survey of more than 1,400 local officials by the Carnegie Corporation and CivicPulse found that local governments are “largely insulated from the harshest effects of polarization.” Communities with fewer than 50,000 residents proved especially resilient to partisan dysfunction.

Why this difference? As a political scientist, I believe that lessons from the local level not only open a window onto how polarization works but also the dynamics and tools that can help reduce it.

Problems are more concrete

Local governments deal with concrete issues – sometimes literally, when it comes to paving roads and fixing potholes. In general, cities and counties handle day-to-day functions, such as garbage pickup, running schools and enforcing zoning rules. Addressing tangible needs keeps local leaders’ attention fixed on specific problems that call out for specific solutions, not lengthy ideological debates.

By contrast, a lot of national political conflict in the U.S. involves symbolic issues, such as debates about identity and values on topics such as race, abortion and transgender rights. These battles are often divisive, even more so than purely ideological disagreements, because they can activate tribal differences and prove more resistant to compromise.

Three men site in chairs on a dais in front of a banner reading
When mayors come together, they often find they face common problems in their cities. Gathered here, from left, are Jerry Dyer of Fresno, Calif., John Ewing Jr. of Omaha, Neb., and David Holt of Oklahoma City. AP Photo/Kevin Wolf

Such arguments at the national level, or on social media, can lead to wildly inaccurate stereotypes about people with opposing views. Today’s partisans often perceive their opponents as far more extreme than they actually are, or they may stereotype them – imagining that all Republicans are wealthy, evangelical culture warriors, for instance, or conversely being convinced that all Democrats are radical urban activists. In terms of ideology, the median members of both parties, in fact, look similar.

These kinds of misperceptions can fuel hostility.

Local officials, however, live among the human beings they represent, whose complexity defies caricature. Living and interacting in the same communities leads to greater recognition of shared interests and values, according to the Carnegie/CivicPulse survey.

Meaningful interaction with others, including partisans of the opposing party, reduces prejudice about them. Local government provides a natural space where identities overlap.

People are complicated

In national U.S. politics today, large groups of individuals are divided not only by party but a variety of other factors, including race, religion, geography and social networks. When these differences align with ideology, political disagreement can feel like an existential threat.

Such differences are not always as pronounced at the local level. A neighbor who disagrees about property taxes could be the coach of your child’s soccer team. Your fellow school board member might share your concerns about curriculum but vote differently in presidential elections.

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A large group of reporters surround Minneapolis Mayor Jacob Frey.
Mayors can find themselves caught up in national debates, as did Minneapolis Mayor Jacob Frey over the Trump administration’s immigration enforcement policies in his city. AP Photo/Kevin Wolf

These cross-cutting connections remind us that political opponents are not a monolithic enemy but complex individuals. When people discover they have commonalities outside of politics with others holding opposing views, polarization can decrease significantly.

Finally, most local elections are technically nonpartisan. Keeping party labels off ballots allows voters to judge candidates as individuals and not merely as Republicans or Democrats.

National implications

None of this means local politics are utopian.

Like water, polarization tends to run downhill, from the national level to local contests, particularly in major cities where candidates for mayor and other office are more likely to run as partisans. Local governments also see culture war debates, notably in the area of public school instruction.

Nevertheless, the relative partisan calm of local governance suggests that polarization is not inevitable. It emerges from specific conditions that can be altered.

Polarization might be reduced by creating more opportunities for cross-partisan collaboration around concrete problems. Philanthropists and even states might invest in local journalism that covers pragmatic governance rather than partisan conflict. More cities and counties could adopt changes in election law that would de-emphasize party labels where they add little information for voters.

Aside from structural changes, individual Americans can strive to recognize that their neighbors are not the cardboard cutouts they might imagine when thinking about “the other side.” Instead, Americans can recognize that even political opponents are navigating similar landscapes of community, personal challenges and time constraints, with often similar desires to see their roads paved and their children well educated.

The conditions shaping our interactions matter enormously. If conditions change, perhaps less partisan rancor will be the result.

Lauren Hall, Associate professor of Political Science, Rochester Institute of Technology

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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The Bridge is a section of the STM Daily News Blog meant for diversity, offering real news stories about bona fide community efforts to perpetuate a greater good. The purpose of The Bridge is to connect the divides that separate us, fostering understanding and empathy among different groups. By highlighting positive initiatives and inspirational actions, The Bridge aims to create a sense of unity and shared purpose. This section brings to light stories of individuals and organizations working tirelessly to promote inclusivity, equality, and mutual respect. Through these narratives, readers are encouraged to appreciate the richness of diverse perspectives and to participate actively in building stronger, more cohesive communities.

https://stmdailynews.com/the-bridge


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