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10 Ways of Embracing Kindness in a Sea of Rudeness

Navigating encounters with rudeness reminds us to embrace kindness and patience, focusing on the positive experiences in a store in Lake Pleasant.

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Working in a store in the bustling Lake Pleasant area of Arizona has its fair share of interesting encounters. While most customers we interact with throughout the week are pleasant and cordial, there are always a few who carry an unwarranted air of superiority. In this blog post, I want to share a memorable encounter I had with a customer and the lessons it taught me about embracing kindness in the face of rudeness.

The Profanity-Laden Encounter:
One day, while working in the warehouse, I crossed paths with a woman who was evidently irritated by a delayed beer delivery. As I approached her with a simple question about the shipment, I was met with a response littered with profanities. Her disrespect took me by surprise, and I couldn’t help but wonder how a supposedly professional individual could behave in such an offensive manner. Instead of handling the situation with grace, she chose to respond with “Not my job” and continued her rude behavior.

Finding Empathy Amidst Busyness:
Understanding her busyness and the juggling act professionals often face, I tried to empathize with her situation. However, what bothered me most wasn’t her lack of time but her complete lack of empathy and unwillingness to direct me to someone who could assist. It was clear that her words were a reflection of her character rather than an impulsive outburst.

The Power of Redirection:
In retrospect, I realized how much better the situation could have been handled. A simple redirection to a person better equipped to handle the beer delivery inquiry would have sufficed. By refusing to offer any assistance, she wielded her authority in an unprofessional and offensive manner, leaving a sour taste in my mouth.

Choosing Positivity and Learning:
Encounters like these serve as a reminder that despite the majority of kind-hearted individuals in the world, there will always be a few who choose to ignore common courtesy. However, instead of dwelling on negative experiences, it is crucial to focus on the positive encounters and the lessons we learn. Every encounter serves as an opportunity for growth and maintaining a positive outlook.

Embrace Kindness and Empathy:
As I continue my work at the store in Lake Pleasant, this encounter serves as a gentle nudge to approach each new interaction with patience and understanding. It reminds me to embrace and appreciate the kindness that most people have to offer, despite the occasional encounter with rudeness.

Forging a Collective Positive Experience:
In such a vibrant area, the sense of community can significantly impact one’s experience. Though the rude customer made that particular day challenging, I learned that every single act of kindness from others can counterbalance such negativity. Simple gestures like a smile, a thank you, or a helping hand resonate deeply, creating ripples of goodwill that spread throughout the store and beyond.

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Personal Growth through Reflection:
Reflecting on these encounters allows for personal growth and an enhanced ability to handle future situations more effectively. By assessing how I felt and reacted during the incident, I can better prepare myself to maintain my composure and respond with kindness in similar future interactions. It’s a continuous journey of bettering myself through every experience, positive or negative.

Connecting with Colleagues and Customers:
Building strong, supportive relationships with colleagues and customers can transform one’s working environment. Sharing experiences and coping strategies with colleagues can foster a sense of camaraderie and understanding. It reminds us that, together, we can create a more harmonious workspace where empathy and cooperation thrive.

Setting an Example for Others:
Every action taken in a professional setting can set a standard for others to follow. By consistently choosing kindness and empathy, we inspire those around us to do the same. It’s important to lead by example, showing that it is possible to rise above negativity and foster a positive atmosphere even when faced with challenges.

Continuing the Journey of Positivity:
As I move forward in my career at the store in Lake Pleasant, I carry with me the lessons learned from both positive and negative encounters. My goal is to contribute to a more understanding and compassionate environment, making each customer interaction a positive one whenever possible. By focusing on kindness and empathy, I hope to create a ripple effect that not only enhances my own experience but also elevates the experiences of those around me.

Reflection and Kindness

Working in customer service at a store in the Lake Pleasant area of Arizona brings its share of interesting encounters, both pleasant and not-so-pleasant. The encounter with a rude and unprofessional customer reminded me of the importance of approaching each interaction with patience and understanding. By embracing kindness and empathy, we can strive for a more harmonious work environment and focus on the positive experiences we encounter. Let’s choose to uplift one another, even amidst the occasional encounters with unkindness.

https://stmdailynews.com/category/stm-blog/blog

The Bridge is a section of the STM Daily News Blog meant for diversity, offering real news stories about bona fide community efforts to perpetuate a greater good. The purpose of The Bridge is to connect the divides that separate us, fostering understanding and empathy among different groups. By highlighting positive initiatives and inspirational actions, The Bridge aims to create a sense of unity and shared purpose. This section brings to light stories of individuals and organizations working tirelessly to promote inclusivity, equality, and mutual respect. Through these narratives, readers are encouraged to appreciate the richness of diverse perspectives and to participate actively in building stronger, more cohesive communities.

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Larry Krasner, Kensington, the scrapped Sixers arena − and other key concerns that will shape Philly politics in 2025

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Philadelphia’s City Council approved the proposed Sixers arena on the last day of its 2024 legislative session. AP Photo/Matt Slocum

Richardson Dilworth, Drexel University

Campus protests. Homeless encampment clearings. Significant decreases in shootings, homicides and overdose deaths. Protests to “Save Chinatown.” A mass shooting at a SEPTA bus stop. Illegal car meetups. City workers called back to the office. A SEPTA strike averted.

These were just some of the headlines that dominated Philadelphia politics in 2024.

So, what does 2025 hold for the city?

I’m a politics professor at Drexel University and in 2023 I published a short book, “Reforming Philadelphia, 1682-2022,” that traced the city’s political development with an eye toward the future of its policy and politics.

Here are six key storylines that will shape Philly’s political landscape in 2025.

1. Partisan shifts

Philadelphia enters 2025 notably more politically diverse than five years ago.

Partisanship in Philadelphia is not so much captured by a Democratic-Republican split as it is by what local journalist Larry Platt once called “reformer vs. progressive,” referring to the division between more conservative Democrats on the one hand and more liberal Democrats and progressive third parties on the other.

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Progressive candidates have had minor surges in recent years. Seven of the 17 members of the Philadelphia City Council are elected at large, but no party is allowed to nominate more than five members to run for these seats in the general election. This has meant that, as long as anyone can remember, there have been five Democratic and two Republican at-large council members.

Then, in 2019, Working Families Party candidate Kendra Brooks won one of the two at-large seats previously held by Republicans. One year later, two Democratic Socialists who ran as Democrats, Nikil Saval and Rick Krajewski, were elected to the state Senate and state House, respectively. And in 2023 another Working Families Party member, Nicolas O’Rourke, won the second at-large City Council seat reserved for minor parties, thereby completely replacing Republicans in those positions.

At the same time, the mayor elected in 2023, Cherelle Parker, is a reasonably conservative Democrat – at least in the sense that her focus has not been on social justice issues but rather the classic municipal issues of cleanliness and public safety.

And the 2024 elections saw the GOP vote go up in Philadelphia, as it did almost everywhere in the country. Republicans captured a state Senate seat in the city for the first time in two decades.

The most recent surge favoring Republicans would ostensibly threaten the two at-large Working Families Party members of the City Council, who are most vulnerable to electoral challenges that would bring back at-large Republicans. However, they’re safe until 2027, by which time another Democratic surge in Philadelphia is likely, as many voters will have most likely soured on the Trump administration by that time.

Woman holds microphone while speaking at a podium in front of an ice cream truck
Kendra Brooks of the Working Families Party was elected to the Philadelphia City Council in 2019. Lisa Lake/Getty Images for MoveOn

2. Will Krasner stay or go?

In 2025, the most high-profile city election will be for district attorney, and that does seem potentially ripe for change.

The incumbent is Larry Krasner, first elected in 2017 as part of the post-Trump progressive wave. He won again decisively in 2021, against a challenger in the Democratic primary whose main support was from the Fraternal Order of Police.

Yet as Parker’s election as mayor – and Trump’s as president – suggests, Krasner may face an electorate ready for a more law-and-order message in May 2025. The DA’s office in Philadelphia has historically been a bastion for conservative Democrats and even Republicans. Krasner may face more significant challengers this time around, especially in the primary.

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Light shines on white man with grey hair walking with group of men in suits down a corridor while cameras film them
Philadelphia DA Larry Krasner is up for reelection in 2025. Kriston Jae Bethel/AFP via Getty Images

3. Kensington at a crossroads

Parker has benefited from the sharp decline in crime and violence after its pandemic-driven spike. But she has also increased the police budget to provide for hiring 400 new officers; hired a police commissioner from within, Kevin Bethel, who previously received praise for his work on diversion and juvenile justice; and focused on quality-of-life issues such as cracking down on ATV gangs.

Parker has also focused in particular on the Kensington neighborhood and its notorious open-air drug markets. This is important, not least because Kensington has been a large contributor to the city’s unfortunate status of being a leader in drug overdose deaths.

The drug trade was also holding down development and property values – and therefore property tax revenues – in a neighborhood on the path of gentrification. From my perspective, cleaning up Kensington promises to be some of the best return on investment in the city.

Seven police officers stand behind barrier gate under elevated train track
Police lock down part of Kensington Avenue during the clearing of a homeless encampment in May 2024. Spencer Platt/Getty Images

4. Parker vs. Trump administration

Of course, another new thing that the city will have to grapple with in 2025 is the incoming Trump administration.

The previous Trump administration got into a fight with then-Mayor Jim Kenney in 2016 over the city’s sanctuary policy with respect to federal immigration enforcement. Basically, the Kenney administration won and got back federal grant money that had been withheld.

Parker may be in a tough spot if she plans to maintain some sort of sanctuary status for the city. The Trump administration – no friend of Philadelphia under the best of circumstances – will likely face less resistance and some acquiescence, as we’re seeing in Chicago, where some aldermen have suggested getting rid of that city’s sanctuary status.

The incoming president has also signaled repeatedly his willingness to use the military for mass deportations, thereby sidestepping necessary cooperation from local law enforcement. This is a critical issue because immigration is a key economic asset for Philadelphia. As the Pew Charitable Trusts have found, immigrants in Philadelphia tend to be younger, more likely to participate in the workforce, and more likely to start a business than native Philadelphians.

Woman in red sweater speaks at podium
Philadelphia Mayor Cherelle Parker speaks ahead of a campaign rally for Democratic presidential candidate Kamala Harris in Philly in November 2024. Matthew Hatcher/AFP via Getty Images

5. Market East in limbo

And then there was the proposed downtown 76ers arena, approved by the City Council in a 12-5 vote in December 2024 and then entirely scrapped in early January 2025. Was this entire project simply some sort of bargaining chip used by Sixers owners and management to get a better deal in South Philadelphia from Comcast Spectacor, the owner of the teams’ current home at the Wells Fargo Center?

Whatever the case, the entire project no doubt leaves a bad taste in the mouths of the Chinatown businesses and other interest groups who opposed the new stadium and felt sold out by the mayor and City Council. But with the next City Council and mayoral elections not happening until 2027, it seems likely that the entire thing will be forgotten by the time any elected official might be punished at the polls.

The fall of the downtown stadium deal throws open the future of the Market Street East corridor. The proposed arena was part of a reimagining of the Fashion District, a redevelopment project by the Pennsylvania Real Estate Investment Trust that opened in 2019. The pandemic and higher interest rates led to store closures and financial problems, and PREIT has since filed twice for bankruptcy. Add to that the fact that Macy’s, an anchor tenant on the corridor, announced it is closing its store in the historic Wanamaker Building next to City Hall.

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Market East – essentially the front door of the city – doesn’t look so good for the 2026 celebrations planned as part of the 250th anniversary of the founding of the country. Indeed, the Constitution was drafted at Independence Hall, which is part of the Market East corridor. The chances that things will look much better in 2025 seem pretty dim, although there are plans to convert the space to apartments and smaller stores.

Other major infrastructure projects will likely work in the mayor’s favor, most notably a new park covering part of I-95 that will reconnect the Delaware riverfront to the Society Hill and Old City neighborhoods. This is set to be completed during Parker’s first term.

Large development under construction on urban corridor
Philadelphia is in the midst of a building boom, but affordable housing remains a concern for many residents. Jeff Fusco for The Conversation U.S., CC BY-NC-SA

6. Inflation and housing

And finally, one of the bigger issues in the last presidential election was the housing affordability crisis. This crisis is slightly muted in Philadelphia compared with some other major cities, but it is real nonetheless.

Yet the city has to a certain extent inadvertently lucked out. As 2021 was the last year that developers could take full advantage of the city’s 10-year tax abatement for new construction, a record number of building permits were granted that year.

In 2022, the number of building permits plummeted to 2013 levels. Nevertheless, the permits from 2021 have led to a building boom, especially in residential construction, which may be keeping housing prices lower than they would otherwise be. We can expect this trend to continue into 2025, even if the volume of new permits drops even more.

Richardson Dilworth, Professor of Politics, Drexel University

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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Firefighting planes are dumping ocean water on the Los Angeles fires − why using saltwater is typically a last resort

Firefighters in Los Angeles use seawater to combat wildfires due to freshwater shortages, though this poses risks to ecosystems and equipment.

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A firefighting plane dumps water on one of the fires in the Los Angeles area in January 2025. Brian van der Brug / Los Angeles Times via Getty Images

Patrick Megonigal, Smithsonian Institution

Firefighters battling the deadly wildfires that raced through the Los Angeles area in January 2025 have been hampered by a limited supply of freshwater. So, when the winds are calm enough, skilled pilots flying planes aptly named Super Scoopers are skimming off 1,500 gallons of seawater at a time and dumping it with high precision on the fires.

Using seawater to fight fires can sound like a simple solution – the Pacific Ocean has a seemingly endless supply of water. In emergencies like Southern California is facing, it’s often the only quick solution, though the operation can be risky amid ocean swells.

But seawater also has downsides.

Saltwater corrodes firefighting equipment and may harm ecosystems, especially those like the chaparral shrublands around Los Angeles that aren’t normally exposed to seawater. Gardeners know that small amounts of salt – added, say, as fertilizer – does not harm plants, but excessive salts can stress and kill plants.

While the consequences of adding seawater to ecosystems are not yet well understood, we can gain insights on what to expect by considering the effects of sea-level rise.

A seawater experiment in a coastal forest

As an ecosystem ecologist at the Smithsonian Environmental Research Center, I lead a novel experiment called TEMPEST that was designed to understand how and why historically salt-free coastal forests react to their first exposures to salty water.

Sea-level rise has increased by an average of about 8 inches globally over the past century, and that water has pushed salty water into U.S. forests, farms and neighborhoods that had previously known only freshwater. As the rate of sea-level rise accelerates, storms push seawater ever farther onto the dry land, eventually killing trees and creating ghost forests, a result of climate change that is widespread in the U.S. and globally.

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In our TEMPEST test plots, we pump salty water from the nearby Chesapeake Bay into tanks, then sprinkle it on the forest soil surface fast enough to saturate the soil for about 10 hours at a time. This simulates a surge of salty water during a big storm.

Two people kneel in a forest taking samples. Irrigation lines are in the foreground.
Scientists work in a test plot where saltwater experiments are showing the impact of sea-level rise on coastal forests. Alice Stearns/Smithsonian Environmental Research Center

Our coastal forest showed little effect from the first 10-hour exposure to salty water in June 2022 and grew normally for the rest of the year. We increased the exposure to 20 hours in June 2023, and the forest still appeared mostly unfazed, although the tulip poplar trees were drawing water from the soil more slowly, which may be an early warning signal.

Things changed after a 30-hour exposure in June 2024. The leaves of tulip poplar in the forests started to brown in mid-August, several weeks earlier than normal. By mid-September the forest canopy was bare, as if winter had set in. These changes did not occur in a nearby plot that we treated the same way, but with freshwater rather than seawater.

The initial resilience of our forest can be explained in part by the relatively low amount of salt in the water in this estuary, where water from freshwater rivers and a salty ocean mix. Rain that fell after the experiments in 2022 and 2023 washed salts out of the soil.

But a major drought followed the 2024 experiment, so salts lingered in the soil then. The trees’ longer exposure to salty soils after our 2024 experiment may have exceeded their ability to tolerate these conditions.

Seawater being dumped on the Southern California fires is full-strength, salty ocean water. And conditions there have been very dry, particularly compared with our East Coast forest plot.

Changes evident in the ground

Our research group is still trying to understand all the factors that limit the forest’s tolerance to salty water, and how our results apply to other ecosystems such as those in the Los Angeles area.

Tree leaves turning from green to brown well before fall was a surprise, but there were other surprises hidden in the soil below our feet.

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Rainwater percolating through the soil is normally clear, but about a month after the first and only 10-hour exposure to salty water in 2022, the soil water turned brown and stayed that way for two years. The brown color comes from carbon-based compounds leached from dead plant material. It’s a process similar to making tea.

A hand with a latex glove holds a needle and tube while drawing water from the ground. The water is the color of tea.
Water drawn from the soil after one saltwater experiment is the color of tea, reflecting abundant compounds leached from dead plant material. Normally, soil water would appear clear. Alice Stearns/Smithsonian Environmental Research Center, CC BY-ND

Our lab experiments suggest that salt was causing clay and other particles to disperse and move about in the soil. Such changes in soil chemistry and structure can persist for many years.

Sea-level rise is increasing coastal exposure

While ocean water can help fight fires, there are reasons fire officials prefer freshwater sources – provided freshwater is available.

U.S. coastlines, meanwhile, are facing more extensive and frequent saltwater exposure as rising global temperatures accelerate sea-level rise that drowns forests, fields and farms, with unknown risks for coastal landscapes.

Patrick Megonigal, Associate Director of Research, Smithsonian Environmental Research Center, Smithsonian Institution

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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Joe Biden’s record on science and tech: Investments and regulation for vaccines, broadband, microchips and AI

The Biden administration’s focus on science and technology has led to substantial investments in semiconductor manufacturing and clean energy, aiming to enhance U.S. competitiveness and innovation while addressing public health challenges.

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Massive support for U.S. computer chip manufacturing will be part of Joe Biden’s tech legacy. AP Photo/Jacquelyn Martin

Mark Zachary Taylor, Georgia Institute of Technology

In evaluating the outgoing Biden administration, much news has focused on inflation, immigration or Hunter’s laptop. But as an expert on national competitiveness in science and technology, I have a somewhat different emphasis. My research shows that U.S. prosperity and security depend heavily on the country’s ability to produce cutting-edge science and tech.

So, how did the Biden administration perform along these lines?

Advancing pandemic science and tech

President Joe Biden’s immediate challenge after inauguration was to end the COVID-19 pandemic and then shift the economy back to normal operations.

First, he threw the weight of his administration behind vaccine production and distribution. Thanks to President Donald Trump’s Operation Warp Speed, inoculations had begun mid-December 2020. But there had been no national rollout, and no plans existed for one. When Biden took office, only about 5% of Americans had been vaccinated.

Seated and masked Biden gets a shot in his arm from a masked medical worker
Biden set an example by getting his own COVID-19 vaccinations. Joshua Roberts via Getty Images

The Biden administration collaborated with private retail chains to build up cold storage and distribution capacity. To ensure adequate vaccine supply, Biden worked to support the major pharmaceutical manufacturers. And throughout, Biden conducted a public relations campaign to inform, educate and motivate Americans to get vaccinated.

Within the first 10 weeks of Biden’s presidency, one-third of the U.S. population had received at least one dose, half by the end of May, and over 70% by year’s end. And as Americans got vaccinated, travel bans were lifted, schools came back into session, and business gradually returned to normal.

A later study found that Biden’s vaccination program prevented more than 3.2 million American deaths and 18.5 million hospitalizations, and saved US$1.15 trillion in medical costs and lost economic output.

In the wake of the economic distress caused by the COVID-19 pandemic, Biden signed two bills with direct and widespread impacts on science and technology. Previous administrations had promised infrastructure investments, but Biden delivered. The Infrastructure Investment and Jobs Act, passed with bipartisan support during late 2021, provided $1.2 trillion for infrastructure of all types.

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Rather than just rebuilding, the act prioritized technological upgrades: clean water, clean energy, rural high-speed internet, modernization of public transit and airports, and electric grid reliability.

installer on a residential roof carrying a solar panel
Clean energy technologies, including solar panels, got a boost from the Inflation Reduction Act. David Becker/The Washington Post via Getty Images

In August 2022, Biden signed the Inflation Reduction Act, totaling $739 billion in tax credits and direct expenditures. This was the largest climate change legislation in U.S. history. It implemented a vast panoply of subsidies and incentives to develop and distribute the science and tech necessary for clean and renewable energy, environmental conservation and to address climate change.

Science and tech marquees and sleepers

Some Biden administration science and technology achievements have been fairly obvious. For example, Biden successfully pushed for increased federal research and development funding. Federal R&D dollars jumped by 25% from 2021 to 2024. Recipients included the National Science Foundation, Department of Energy, NASA and the Department of Defense. In addition, Biden oversaw investment in emerging technologies, such as AI, and their responsible governance.

Biden also retained or raised Trump’s tariffs and continued his predecessor’s skepticism of new free-trade agreements, thereby cementing a protectionist turn in American trade policy. Biden’s addition was to add protectionist industrial policy – subsidies for domestic manufacturing and innovation, as well as “buy-American” mandates.

Other accomplishments have been more under the radar. For example, within the National Science Foundation, Biden created a Directorate for Technology, Innovation and Partnerships to improve U.S. economic competitiveness. Its tasks are to speed the development of breakthrough technologies, to accelerate their transition into the marketplace, and to reskill and upskill American workers into high-quality jobs with better wages.

Biden talks into mic in a factory with big American flag in background
Biden encouraged companies to manufacture new inventions in the United States. AP Photo/Susan Walsh

Biden implemented policies aimed at strengthening and improving federal scientific integrity to help citizens feel they can trust federally funded science and its use. He also advanced new measures to improve research security, aimed at keeping federally funded research from being improperly obtained by foreign entities.

The CHIPS & Science Act

The jewel in the crown of Biden’s science and tech agenda was the bipartisan Creating Helpful Incentives to Produce Semiconductors (CHIPS) and Science Act, meant to strengthen U.S. manufacturing capabilities in advanced semiconductor chips. It has awarded about $40 billion to American chip producers, prompting an additional $450 billion in private investment in over 90 new manufacturing projects across 28 states.

Directed at everything from advanced packaging to memory chips, the CHIPS Act’s subsidies have reduced the private costs of domestic semiconductor production. CHIPS also pushes for these new manufacturing jobs to go to American workers at good pay. Whereas the U.S. manufactured few of the most advanced chips just two years ago, the industry expects the United States to possess 28% of global capacity by 2032.

Less well known are the “science” parts of the CHIPS Act. For example, it invested half a billion dollars in dozens of regional innovation and technology hubs across the country. These hubs focus on a broad range of strategic sectors, including critical materials, sustainable polymers, precision medicine and medical devices. Over 30 tech hubs have already been designated, such as the Elevate Quantum Tech Hub in Denver and the Wisconsin Biohealth Tech Hub.

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Biden stands at table that holds examples of technology, flanked by two other men
Biden tours a semiconductor manufacturer in North Carolina in 2023. AP Photo/Carolyn Kaster

The CHIPS Act also aims to broaden participation in science. It does so by improving the tracking and funding of research and STEM education to hitherto underrepresented Americans – by district, occupation, ethnicity, gender, institution and socioeconomic background. It also attempts to extend the impact of federally funded research to tackle global challenges, such as supply chain disruptions, resource waste and energy security.

Missed opportunities and future possibilities

Despite these achievements, the Biden administration has faced criticism on the science and tech front. Some critics allege that U.S. research security is still not properly defending American science and technology against theft or counterfeit by rivals.

Others insist that federal R&D spending remains too low. In particular, they call for more investment in U.S. research infrastructure – such as up-to-date laboratories and data systems – and emerging technologies.

The administration’s government-centered approach to AI has also drawn criticism as stifling and wrong-headed.

Personally, I am agnostic on these issues, but they are legitimate concerns. In my opinion, science and technology investments take considerable time to pan out, so early judgments of Biden’s success or failure are probably premature.

Nevertheless, the next administration has its work cut out for it. International cooperation will likely be key. The most vexing global problems require science and technology advances that are beyond the ability of any single country. The challenge is for the United States to collaborate in ways that complement American competitiveness.

National priorities will likely include the development of productive and ethical AI that helps the U.S. to be more competitive, as well as a new quantum computing industry. Neuroscience and “healthspan” research also hold considerable promise for improving U.S. competitiveness while transforming Americans’ life satisfaction.

Keeping the whole American science and technology enterprise rigorous will require two elements from the federal government: more resources and a competitive environment. American greatness will depend on President-elect Trump’s ability to deliver them.

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Mark Zachary Taylor, Associate Professor of Public Policy, Georgia Institute of Technology

This article is republished from The Conversation under a Creative Commons license. Read the original article.


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