Consumer Corner
Retailers that make it harder to return stuff face backlash from their customers
Huseyn Abdulla, University of Tennessee
In 2018, L.L. Bean ended its century-old “lifetime” return policy, limiting returns to one year after purchase and requiring receipts. The demise of this popular policy sparked backlash, with several customers filing lawsuits.
It also inspired my team of operations management researchers to study how customers respond when retailers make their return policies more strict. Our key finding: Whether they often or rarely return products they’ve purchased, consumers object – unless those retailers explain why.
I work with a group of researchers examining product return policies and how they affect consumers and retailers.
As we explained in an article published in the Journal of Operations Management, we designed experiments to study whether and why return policy restrictions irk customers. We also wanted to understand what retailers can do to minimize backlash after making it harder for customers to return stuff.
We conducted three experiments in which we presented scenarios to 1,500 U.S. consumers who played the role of loyal customers of a fictional retailer. We examined their reactions to the fictional retailer’s return policy restrictions, such as charging a 15% restocking fee and limiting open-ended return windows to 365, 180 and 30 days.
Participants became less willing to buy anything from the fictional retailer after it restricted its long-standing lenient return policy. They also said they would become less willing to recommend the retailer to others.
This occurred because the customers began to distrust the retailer and its ability to offer a high-quality service. The backlash was stronger when the restriction was more severe. Even those consumers who said they usually don’t return any products often reacted negatively.
When the fictional retailer announced its new, harsher return policy using official communication channels and provided a rationale, there was less backlash. Consumers found the changes more justified if the retailer highlighted increased “return abuse,” in which customers return products they’ve already used, or the high cost of processing returns.
You might presume that making it harder and more costly to return stuff could drive some shoppers away. Our research shows that the concern is valid and explains why. It also shows how communicating return policy changes directly with customers can help prevent or reduce backlash against retailers.
Why it matters
Americans returned products worth an estimated US$890 billion to retailers in 2024. Processing a single item typically costs $21 to $46. Most of this merchandise ends up in landfills.
The rise of e-commerce and other technological changes have contributed to this trend. Another factor is the ease with which consumers may return stuff long after making a purchase and get a full refund.
Many other retailers besides L.L. Bean have done away with their long-standing lenient return policies. Over the past decade, for example, Macy’s, a department store chain, and Kohl’s, a big-box clothing store chain, have shortened the time frames for returns.
Macy’s restricted its open-ended return window to one year in 2016, further winnowed it to 180 days in 2017, then to 90 days in 2019. It then stopped accepting returns after 30 days in 2023. Kohl’s didn’t have any time limit on returns it would accept until 2019. Then it imposed a 180-day limit. Others, such as fast-fashion giants Zara and H&M, now charge their customers fees when they return merchandise.
However, research shows that customers value no-questions-asked return policies and see them as a sign of high-quality service. And when these arrangements become the industry standard, customers can get angry if retailers fail to meet it.
Interestingly, most retailers that restricted their policies didn’t tell customers directly. Instead, they quietly updated the new policies on websites, store displays and receipts. Although not drawing attention to bad news might appear prudent – as most customers wouldn’t notice the changes that way – dozens of threads on Reddit about these changes suggest that this isn’t always true.
What still isn’t known
We focused on restrictions on refunds and how long after a purchase customers could return merchandise. Other restrictions, such as retailers making heavily discounted items ineligible for returns, could also be worth investigating.
The Research Brief is a short take about interesting academic work.
Huseyn Abdulla, Assistant Professor of Supply Chain Management, University of Tennessee
This article is republished from The Conversation under a Creative Commons license. Read the original article.
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home improvement
How to Get Rid of Ants Naturally: A Non-Toxic Arizona Homeowner’s Guide
Learn how to get rid of ants naturally in Arizona using safe, non-toxic methods like vinegar, diatomaceous earth, and boiling water.
Ants are a common problem across Arizona, especially in cities like Tempe where hot, dry conditions push them indoors in search of water. While chemical pesticides can be effective, many homeowners are now turning to safer, non-toxic solutions that protect both families and pets.
The good news? You can eliminate ants naturally—and effectively—by targeting their behavior, not just the insects themselves.
🌵 Why Ants Invade Arizona Homes
Unlike ants in cooler climates, desert species are often more attracted to moisture than food. That means kitchens, bathrooms, and even air conditioning units can become hotspots for activity.
Some species, including Argentine ants, can form large colonies with multiple nests, making them especially persistent.
🧼 Step 1: Kill Ants and Erase Their Trails
The first step is immediate control.
Vinegar Solution (50/50 water and white vinegar):
- Kills ants on contact
- Eliminates scent trails that guide other ants
Spray directly on visible ants and along baseboards, then wipe clean.
🧂 Step 2: Use Natural Killers That Work Over Time
Diatomaceous Earth (Food Grade)
A fine, natural powder that:
- Dehydrates ants as they walk through it
- Works as a long-term barrier
Apply lightly around entry points, cracks, and under appliances.
Baking Soda + Powdered Sugar
- Mix equal parts and place near ant trails
- Ants carry it back to the colony
- Slowly eliminates the nest from within
🌊 Step 3: Destroy Outdoor Colonies
For long-term success, you must go beyond what you see indoors.
Look for small dirt mounds in:
- Yards
- Sidewalk cracks
- Along foundations
Boiling water method:
- Pour directly into nests
- Repeat daily if needed
- Highly effective and completely chemical-free
🌿 Step 4: Create Natural Barriers
Ants rely heavily on scent trails. Disrupting them helps prevent reinvasion.
Try:
- Lemon juice along entry points
- Cinnamon or peppermint oil near doors and windows
- Regular vinegar wipe-downs
🔒 Step 5: Make Your Home Less Attractive
In Arizona, water is often the biggest draw.
Reduce attraction by:
- Fixing leaks
- Keeping counters dry
- Storing food in airtight containers
- Removing pet water overnight
- Taking out trash frequently
⏱️ What to Expect
- Within 24–48 hours: Fewer ants
- Within a week: Major reduction in activity
- Ongoing: Occasional reappearances (due to nearby colonies)
Consistency is key.
The most effective non-toxic strategy combines:
- Immediate elimination (vinegar spray)
- Long-term control (diatomaceous earth or bait)
- Outdoor colony destruction (boiling water)
- Prevention (removing water sources)
This layered approach ensures you’re not just killing ants—you’re stopping the problem at its source.
🔗 Related Links & Sources
- University of Arizona Cooperative Extension – Ant Management Guide
- U.S. Environmental Protection Agency – Safer Pest Control
- EPA – Introduction to Integrated Pest Management (IPM)
- UC Agriculture & Natural Resources – Ant Pest Notes
- Centers for Disease Control and Prevention – Healthy Homes & Pest Control
Welcome to the Consumer Corner section of STM Daily News, your ultimate destination for savvy shopping and informed decision-making! Dive into a treasure trove of insights and reviews covering everything from the hottest toys that spark joy in your little ones to the latest electronic gadgets that simplify your life. Explore our comprehensive guides on stylish home furnishings, discover smart tips for buying a home or enhancing your living space with creative improvement ideas, and get the lowdown on the best cars through our detailed auto reviews. Whether you’re making a major purchase or simply seeking inspiration, the Consumer Corner is here to empower you every step of the way—unlock the keys to becoming a smarter consumer today!
home improvement
Going Beyond Aesthetics: 7 Home Design Trends for 2026
Heading into a new year, home design is once again evolving. Homeowners are blending comfort, personality, sustainability and connections to the outside world this year. Whether you’re refreshing a room or planning a full-blown makeover, consider these ideas for inspiration that feels both timeless and fresh.
Last Updated on April 2, 2026 by Daily News Staff
(Feature Impact) Heading into a new year, home design is once again evolving. Homeowners are blending comfort, personality, sustainability and connections to the outside world this year. More than just aesthetics, these trends are warm, intentional and rooted in real life.
Whether you’re refreshing a room or planning a full-blown makeover, consider these ideas for inspiration that feels both timeless and fresh.
Warm, Earthy Palettes
This year, say goodbye to whites and cool grays. Instead, cozy earth tones like clay, sage, caramel and rich neutrals create a grounded, inviting atmosphere. Refresh walls or cabinetry with these earthy hues or try color-drenching – using a single hue in varying tones across walls, trim and ceilings – for a bold new vibe that feels both timeless and modern.
Flowing, Curved Shapes
As homes trend more toward feeling lived-in rather than staged, hard edges and rigid forms are taking a backseat. In 2026, curves are everywhere: soft archways, rounded furniture and curved statement pieces – think circular mirrors or oversized armchairs – create fluid, comforting spaces.
Natural Materials and Textures
Designs this year celebrate materials that age beautifully, like natural stone, reclaimed wood and textiles that tell a story. Consider woven pillows and throws, handmade pottery, textured walls and wood with visible grain to enrich rooms with sensory detail and an artisanal feel.
Personalized Nostalgia
Blend vintage finds with contemporary art to create a space that’s truly your own. That means vintage finds, heirloom pieces and decor that evokes memory – even quilted textiles or classic checkered tiles – styled in fresh, modern ways to add warmth and individuality.
Attention to Statement Details
Small details are getting big attention this year. Swapping out basic cabinet hardware and lighting fixtures for artisanal, tactile metals can help elevate kitchen cabinets or bathroom vanities, turning them into design statements.
Flexible, Multifunctional Spaces
With hybrid work and lifestyle blending continuing into 2026, rooms should be designed to serve multiple purposes. Reading nooks can double as workstations. Living rooms effortlessly transition from day to night. Adaptable furniture, hidden storage and smart layouts help make multifunctional spaces feel intentional and uncluttered.
Outdoor-Inspired Interiors
The connection to nature grows stronger inside homes with greenery, natural light and materials that echo the outdoors. From indoor-outdoor flow to plant-rich spaces that feel alive and tranquil, biophilic design promotes calm, comfort and connection.
Visit eLivingtoday.com to find more design inspiration to make your home more personal and grounded in comfort.
Photo courtesy of Shutterstock
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Welcome to the Consumer Corner section of STM Daily News, your ultimate destination for savvy shopping and informed decision-making! Dive into a treasure trove of insights and reviews covering everything from the hottest toys that spark joy in your little ones to the latest electronic gadgets that simplify your life. Explore our comprehensive guides on stylish home furnishings, discover smart tips for buying a home or enhancing your living space with creative improvement ideas, and get the lowdown on the best cars through our detailed auto reviews. Whether you’re making a major purchase or simply seeking inspiration, the Consumer Corner is here to empower you every step of the way—unlock the keys to becoming a smarter consumer today!
Last Updated on April 2, 2026 by Daily News Staff
(Feature Impact) Making changes to a bedroom doesn’t have to break the bank. Simple swaps, a little DIY and some inexpensive purchases can go a long way toward freshening up the place you lay your head.
Better Bedding
If you can’t remember the last time you bought a new comforter, it may be time to snag one. Think beyond the luxury home stores and check out discount home decor retailers and even thrift stores, where you can often find new, unopened bedding at a fraction of the cost. A fluffy throw blanket in a dynamic new color might be the perfect way to rejuvenate your bed.
Playful Pillows
Few things spruce up a bedroom more than new throw pillows. Available in a myriad of sizes and shapes – from squares to rectangles to asymmetrical – there is no shortage of ways to use these functional pieces to brighten up a space.
Uplifting Light
Old-fashioned lamps, ancient wall sconces and dusty chandeliers can make a room feel stale. Scouring consignment stores and estate sales for new lighting can take a bedroom from dated to delightful without spending a ton of cash. If big box stores are more your thing, you can find budget lamps in unexpected departments; for example, try the back-to-school sections for dorm-friendly finds like twinkle lights and small bedside lamps. These little pops of light can both brighten and cozy up a room with minimal effort.
Punchy Paint
Repainting a room is a doable DIY project, and it can make a huge difference in how a room looks andfeels. Give yourself time to peruse the countless paint swatches at specialty paint stores or home improvement stores. If you’ve always gravitated toward earthy tones, maybe opt for a color with a little more depth or saturation. If brighter hues are your thing, go a little darker. If you love the idea of painting but worry about buyer’s remorse, start with an accent wall.
Heavenly Hardware
Functional hardware like drawer pulls and doorknobs can be replaced without much effort or money. Secondhand stores, online marketplaces and even furniture boutiques can be a goldmine for offbeat and unique hardware. Be sure to think beyond your bedside, too. Wardrobe handles, closet rods, sconces, wall hooks and hinges can be swapped out easily and inexpensively.
Find more tips and guidance to give your bedroom a budget-friendly upgrade at eLivingtoday.com.
Photo courtesy of Shutterstock
SOURCE:
Welcome to the Consumer Corner section of STM Daily News, your ultimate destination for savvy shopping and informed decision-making! Dive into a treasure trove of insights and reviews covering everything from the hottest toys that spark joy in your little ones to the latest electronic gadgets that simplify your life. Explore our comprehensive guides on stylish home furnishings, discover smart tips for buying a home or enhancing your living space with creative improvement ideas, and get the lowdown on the best cars through our detailed auto reviews. Whether you’re making a major purchase or simply seeking inspiration, the Consumer Corner is here to empower you every step of the way—unlock the keys to becoming a smarter consumer today!
