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Services Resume After Global Computer Outage Disrupts Valley Airports and Phoenix Police

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In a troubling turn of events early Friday morning, a massive global computer outage wreaked havoc across various sectors, including the Valley’s own Sky Harbor International Airport and the Phoenix Police Department. However, as the day progressed, many services began to return to normal, much to the relief of travelers and residents alike.

red airplane. Global computer outage
Photo by Tanathip Rattanatum on Pexels.com

Airport Chaos

Sky Harbor International Airport was one of the first institutions to report issues, posting an alert on X (formerly Twitter) about significant delays and cancellations. By mid-morning, over 50 flights had been affected, although it remained unclear how many were directly related to the outage versus other operational challenges. FlightAware, a flight tracking service, indicated that thousands of flights were experiencing delays and cancellations nationwide.

Sky Harbor urged passengers to check directly with their airlines for the most accurate information regarding their flights. They warned travelers to expect longer lines as airline staff worked diligently to check in passengers amidst the confusion. By around 11:45 a.m., the airport announced that operations had returned to normal, though the ordeal had left many travelers frustrated. One traveler recounted waiting for hours and fearing he would miss an important graduation ceremony.

Mesa Gateway Airport also felt the impact of the outage, with all flights in and out of the airport canceled until at least 11 a.m. on Friday.

Impact on Public Safety

The ramifications of the outage extended beyond air travel, affecting public safety communications as well. Early reports indicated that numerous police departments across the U.S. experienced disruptions in their 911 services. In Phoenix, the Police Department confirmed that their 911 call center systems were restored after the widespread outage began late Thursday night. They encouraged the public to use non-emergency lines during the disruption, highlighting the importance of patience as they addressed the backlog of calls.

The Phoenix Fire Department also faced challenges, having to revert to manual processes to manage calls due to impacts on their computerized dispatch center. Thankfully, technology professionals were able to restore their systems swiftly.

Healthcare Sector Strain

The healthcare sector was not spared from the disruptions. Valleywise Health reported that some of its IT systems were impacted, necessitating a return to paper for certain patient charting processes. However, the emergency departments and the Level I Trauma Center remained operational, and scheduled surgeries continued as planned.

Banner Health, on the other hand, communicated to its employees that most ambulatory services would be closing for the day to focus on acute care facilities. Their official statement confirmed that while hospitals were open for inpatient care and emergencies, many other locations would remain closed due to the outage.

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A Broader Impact

The ripple effects of this global computer outage reached beyond airports and emergency services. Gas stations, retailers, and shipping companies also reported disruptions, leading to inconvenience for consumers during their daily errands.

Fortunately, as the day unfolded, Microsoft 365 announced that services were beginning to return to normal, though residual impacts continued to affect some applications. According to tech expert Ken Colburn, the underlying issue had been identified, but required technical expertise to resolve for those affected.

Protecting Personal Data

While the CEO of Crowdstrike reassured the public that this incident was not a security breach or cyberattack, it did raise concerns about personal data safety. Here are some proactive measures consumers can take to protect themselves:

  • Enhance Password Protection: Regularly change passwords, avoid reuse, and enable two-factor authentication where possible.
  • Monitor Credit: Take advantage of free annual credit reports from major bureaus to keep an eye on your credit health.
  • Consider a Credit Freeze: This adds an extra layer of security, preventing new accounts from being opened without your knowledge.
  • Be Cautious with Links: Avoid clicking on unknown links or downloading attachments unless you are expecting them.
  • Use Secure Payment Methods: Exercise caution with peer-to-peer payment platforms that may lack consumer protections.

As Valley residents and travelers breathe a sigh of relief with services returning to normal, this incident serves as a reminder of our growing dependence on technology and the importance of being prepared for unexpected disruptions. Stay informed, stay safe, and always protect your personal information.

For detailed information on this unfolding event, visit ABC News 15 Arizona’s website: https://www.abc15.com/news/local-news/sky-harbor-airport-impacted-by-global-internet-outage.

STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.

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Authors

  • Rod Washington

    Rod: A creative force, blending words, images, and flavors. Blogger, writer, filmmaker, and photographer. Cooking enthusiast with a sci-fi vision. Passionate about his upcoming series and dedicated to TNC Network. Partnered with Rebecca Washington for a shared journey of love and art. View all posts

  • Daily News Staff
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Rod: A creative force, blending words, images, and flavors. Blogger, writer, filmmaker, and photographer. Cooking enthusiast with a sci-fi vision. Passionate about his upcoming series and dedicated to TNC Network. Partnered with Rebecca Washington for a shared journey of love and art.

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Supreme Court upholds TikTok ban: 5 essential reads on the case and its consequences

The U.S. Supreme Court mandated TikTok’s sale, citing national security risks tied to its Chinese ownership. Controversies include user data exploitation and implications for free speech and cybersecurity.

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TikTok takes on the U.S. government. Costfoto/NurPhoto via Getty Images

Eric Smalley, The Conversation and Matt Williams, The Conversation

The U.S. Supreme Court on Jan. 17, 2025, upheld a law requiring TikTok’s China-based parent company, ByteDance, to sell the video app by Jan. 19, 2025, or face a nationwide ban on the app. In a unanimous decision, the court rejected TikTok’s claim that the law violates its First Amendment rights.

The court’s ruling is the latest development in a lengthy saga over the fate of an app that is widely popular, especially among young Americans, but that many politicians in Washington say is a security risk.

The ruling is unlikely to be the end of the story. President Joe Biden said that he will not enforce the law in the waning hours of his administration. President-elect Donald Trump said he will reverse the ban and is reportedly considering an executive order to do so.

But why is TikTok controversial? Are the claims of it being a national security risk valid? And what will the case mean for free speech? The Conversation’s contributors have been on hand to answer these questions.

1. An agent of the Chinese state?

Politicians who wanted to ban TikTok, or at least sever its links to China, fear that the app provides a way for the Chinese Communist Party to influence Americans or use their data for malicious purposes. But how much influence does the Chinese government have on TikTok? That question is addressed by Shaomin Li, a scholar of China’s political economy and business at Old Dominion University.

Li explains that the relationship between TikTok, ByteDance and the Chinese Communist Party is nuanced – it isn’t simply a matter of officials in Beijing telling ByteDance to jump and the parent company dictating how high its subsidiary will leap. Rather, as with all companies in China, employees are under certain obligations when it comes to advancing national interests. In China, private enterprises, such as ByteDance, operate as joint ventures with the state.

“Regardless of whether ByteDance has formal ties with the party, there will be the tacit understanding that the management is working for two bosses: the investors of the company and, more importantly, their political overseers that represent the party,” Li writes. “But most importantly, when the interests of the two bosses conflict, the party trumps.”

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2. Exploiting user data

The risks TikTok poses to U.S. users are similar to the risks posed by many popular apps, principally that the app collects data about you. That data, which includes contact information and website tracking, plus all data you post and messages you send through the app, is available to use or misuse by ByteDance and any other entity that has or gains access to it.

Iowa State University cybersecurity researcher Doug Jacobson writes that U.S. officials and lawmakers are concerned that the Chinese government could exploit TikTok user data to spy on U.S. citizens. Government hackers could use the TikTok data to trick users into revealing more personal information.

But if the goal is to counter Chinese hackers, banning TikTok is likely to prove too little, too late. “By some estimates, the Chinese government has already collected personal information on at least 80% of the U.S. population via various means,” Jacobson writes. “The Chinese government – along with anyone else with money – also has access to the large market for personal data.”

3. The security risks of a ban

Banning TikTok could also make U.S. users more vulnerable to hackers of all stripes. Rochester Institute of Technology computer security expert Robert Olson writes that many of the 170 million U.S. TikTok users could try to get around a ban on the app, with negative consequences for their digital safety.

If TikTok ends up banned from Apple’s and Google’s app stores, users could try to access the app elsewhere via sideloading. This practice of getting around the Apple and Google app stores leaves users vulnerable to malware posing as the TikTok app. TikTok users might also be motivated to circumvent Apple and Google security controls in order to keep the app installed, a move that would make users’ phones more vulnerable.

“I find it unlikely that a TikTok ban (is) technologically enforceable,” Olson writes. “This … legislation – aimed at improving cybersecurity – could motivate users to engage in riskier digital behavior.”

4. First Amendment concerns

In its legal challenge to the U.S. government, ByteDance claimed the government is violating its First Amendment rights. Technology law scholars Anupam Chander of Georgetown University and Gautam Hans of Cornell University write that ByteDance had grounds for its claim, and that the implications go beyond this case.

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TikTok is a publisher – an online publisher of users’ videos. Forcing ByteDance to divest TikTok is a form of prior restraint – the government preventing speech before it occurs, Chander and Hans write.

“By forcing the sale of TikTok to an entity without ties to the Chinese Communist Party, Congress’ intent with the law is to change the nature of the platform,” they write. “That kind of government action implicates the core concerns that the First Amendment was designed to protect against: government interference in the speech of private parties.”

5. What about the others?

Security and legal issues aside, the forced sale to a U.S.-based company or ban of TikTok in the United States is a questionable approach to solving the problems the law aims to address: potential Chinese government influence in the U.S., harm to teens and data privacy violations, writes Arizona State media scholar Sarah Florini.

The Chinese government – and other U.S. adversaries – have long used social media apps owned by U.S. companies to attempt to influence American public opinion. TikTok is hardly alone in posing harm to teens, as the Facebook whistleblower case amply demonstrated. And vast amounts of Americans’ personal data are already available to any buyer on the open and black markets.

“Concerns about TikTok are not unfounded, but they are also not unique. Each threat posed by TikTok has also been posed by U.S.-based social media for over a decade,” Florini writes.

This is an updated version of an article originally published on Sept. 16, 2024.

Eric Smalley, Science + Technology Editor, The Conversation and Matt Williams, Senior International Editor, The Conversation

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Consumer Corner

Capital One Customers Face Issues with Direct Deposits: What You Need to Know

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Direct deposits

On Thursday, a significant number of Capital One customers reported problems with their direct deposits, causing concern for many who rely on timely access to their funds. As of Thursday morning, more than 2,000 users had expressed frustration over the banking service’s failure to show their expected direct deposits, according to Down Detector, a reputable platform that tracks website and app outages.

By the afternoon, it appeared that some progress had been made, with reports of outages reducing to just over 1,700 by 4:10 p.m. Eastern Time. However, for those affected, the issue created a tense situation, as direct deposits are often critical for managing monthly bills and living expenses.

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🚨 Having issues with direct deposits? We’re here to help! Contact our support team for quick assistance. #CustomerSupport #CapitalOne ♬ original sound – STMDailyNews

Real Concerns from Real Customers

Social media was abuzz with complaints, as many customers turned to platforms like X (formerly Twitter) to voice their frustrations. One user summed up the sentiment succinctly: “Some of us have bills to pay and groceries to buy. At least keep us in the loop.” This highlights not only the inconvenience of the technical issue but also the anxiety it causes for individuals who count on their bank to provide reliable services.

Capital One’s Response

In response to the outcry, Capital One acknowledged the issue and assured its customers that it was actively working to resolve the glitch. While specific details about the nature of the technical difficulties have not been disclosed, the bank has expressed its commitment to restoring normal operations as quickly as possible. As financial tech failures can prompt feelings of mistrust, transparency in communication is key during these situations.

What Should Affected Customers Do?

For Capital One customers experiencing issues with their direct deposits, here are a few steps to consider:

  1. Check for Updates: Stay informed by checking Capital One’s official social media channels and website for updates regarding the technical issues.
  2. Contact Customer Support: If you haven’t received your expected payment, contact Capital One’s customer service for clarification on your account status.
  3. Monitor Your Account: Regularly check your bank account for updates on your direct deposit status and any other service announcements.
  4. Plan for Contingencies: If you anticipate payments may be delayed, consider adjusting your budget temporarily to accommodate any unexpected expenses.

Conclusion

Banking issues like those experienced by Capital One customers on Thursday serve as a reminder of our reliance on financial institutions for our everyday needs. While banks strive to deliver seamless services, technical hiccups can happen. For now, it’s crucial for customers to remain patient and informed as Capital One works diligently to resolve the situation and restore access to their funds.

If you’ve been affected, share your experience and solutions. Community support during these times can make all the difference!

CBS News Reporting on the issue: https://www.cbsnews.com/news/capital-one-direct-deposit-issues/

STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.

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News

Gaza ceasefire and hostage deal: Why now and what next?

A Gaza ceasefire and hostage deal is expected to begin January 19, 2025, aiming to end conflict and facilitate reconstruction after months of violence.

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file 20250115 15 pt87hp
Demonstrators in Tel Aviv call on the Israeli government to secure the release of the hostages during a Jan. 15, 2025, protest. Jack Guez/AFP via Getty Images)

Asher Kaufman, University of Notre Dame

A much-anticipated Gaza ceasefire and hostage deal is set to take effect on Jan. 19, 2025 – subject to an Israeli government vote on the package scheduled for the morning of Jan. 16.

The breakthrough comes 15 months into the bloody conflict sparked by an Oct. 7 2023, attack by Hamas gunmen in which about 1,200 Israelis were killed and 251 hostages taken. In the subsequent bombing and siege of the Gaza Strip, some 45,000 Palestinians have been killed.

But why has the breakthrough happened now, and what does this mean for the long-term prospects of a more permanent peace? The Conversation turned to Asher Kaufman, an expert on Israeli history and professor of peace studies at University of Notre Dame, for answers.

What is the main content of the deal?

Not all the details have been ironed out or released. But what we do know is this:

The deal is divided into three stages. In the first stage, 33 women, children and men who are sick or over the age of 55 will be released in stages over 42 days. The hostages, thought to have been held by Hamas in its network of tunnels under Gaza since Oct. 7, include two American nationals. In total, 94 hostages remain in captivity, including 34 thought to be dead.

The Israeli military will also allow Palestinians forced to leave northern Gaza to return, although much of the area and their homes are in complete ruins.

On the 16th day of implementation, negotiations will begin regarding the next stage of the deal, which will include the release of the remaining hostages taken by Hamas. As part of this stage, Israel will withdraw its forces to a defensive belt that will serve as a buffer between the Gaza Strip and Israel.

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A man in a headscarf holds aloft a red, green and white flag.
Palestinians celebrate the announcement of the hostage deal on Jan. 15, 2025, in Deir al-Balah, Gaza Strip. Ashraf Amra/Anadolu via Getty Images

In exchange for freeing the hostages, Israel will release Palestinian prisoners according to an agreed-upon ratio for each Israeli dead or living civilian or soldier hostage. In the initial wave, hundreds of Palestinian women and children currently held in Israeli prisons will be freed. Also, Israel will allow more humanitarian assistance to flow into Gaza.

The third stage of the deal will include the release of the remaining dead hostages and will focus on the reconstruction of Gaza supervised by Egypt, Qatar and the United Nations. At this stage, Israel will be expected to fully withdraw from the Gaza Strip.

How significant is the breakthrough?

Fifteen months of war has devastated Gaza. This deal opens the possibility of ending the fighting there and could allow for the first steps toward reconstruction and stabilization in the Palestinian enclave.

It could also allow the incoming Trump administration to focus on other issues that are more central to its foreign policy agenda, such as a potential new deal with Iran and the resumption of normalization talks between Israel and Saudi Arabia, connected to the creation of a new security alliance with the U.S.

For Israel, it means the possibility of an end to its longest war, which has cost a fortune, eroded its international standing and severely divided its society between supporters and opponents of the government. It could end the state of emergency that has been in effect since Oct. 7, 2023, allowing Israeli society to begin its own recovery.

What issues remain outstanding?

There are big question marks over the later stages of the deal. Important members of Prime Minister Benjamin Netanyahu’s coalition, including Minister of National Security Itamar Ben-Gvir and Minister of Finance Bezalel Smotrich, have been accused of being more interested in a permanent occupation of the Gaza Strip than in the release of the hostages. As such, they will be loath to agree to any measures that would lead to a handing over of governance and security in the enclave to Palestinians.

Throughout the conflict, the Israel government has made it clear that it envisions no role for Hamas in a post-conflict Gaza. But Hamas’ main rival, the Palestinian Authority, has little credibility among Gaza’s residents. It leaves a gaping question of who will govern in Gaza.

There is also concern that if Israel was genuinely interested in full implementation of the deal, it could have reached an agreement that includes the complete withdrawal from Gaza in return for release of all hostages, rather than an agreement implemented in stages.

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Why did talks succeed now, but earlier attempts fail?

This deal has been on the table at least since May 2024. But Netanyahu and his government have opposed it due mainly to their desire that Israel remain in control of Gaza.

Some of his government ministers also want to establish Jewish settlements in the Gaza Strip and have explicitly spoken about creating the conditions for reducing the numbers of Palestinians in the strip.

Critics of Netanyahu have also suggested that the prime minister wanted to prolong the war as long as possible because it served him politically.

But the entry of Donald Trump into the equation after his election as U.S. president changed the dynamics between Israel, Hamas and the U.S.

Trump wants to be seen as a deal-maker on the global stage, and Netanyahu – a close ally of the Republican – feels inclined to help Trump on this matter. The timing of the deal allows Trump to claim a role, while also allowing Joe Biden to leave office with a foreign policy “win.”

A man in shorts runs past a wall with people's faces on it.
A man runs past a billboard featuring portraits of Israelis hostages. Hazem Bader/AFP via Getty Images)

There are also hopes in Israel that forging a deal now clears the way for the resumption of normalization talks between Israel and Saudi Arabia – a process kick-started under Trump’s first administration.

Netanyahu may be betting on a deal with Saudi Arabia to balance out his tarnished reputation at home as the Israeli leader in control when the Oct. 7 massacre occurred.

How will the deal play out in Israel’s fractious politics?

This is the big question that will determine the fate of the deal in the long term.

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Its provisions contradict fundamentally the aspirations of many members in Netanyahu’s ruling coalition – and they may do the best they can to sabotage it.

It is still not clear if these right-wing holdouts will exit the government or stay in the coalition under the belief that the latter phases of the deal are not going to be implemented.

What does it mean for the future of Hamas and its role in Gaza?

The agreement does not specify conditions to replace Hamas’ rule in Gaza.

Netanyahu has so far objected to any efforts to facilitate the return of the Palestinian Authority or allow any other Arab or international consortium to run civilian affairs in the strip.

Hamas, for its part, has no interest in facilitating its replacement by other governing bodies and ceding control of Gaza. But having lost key members of its leadership over the course of the war, the militant group is in a less powerful position than it was before Oct. 7.

A cynical view might be that having a weakened Hamas remain in power may actually serve Netanyahu’s interests, allowing him to manage the Israeli-Palestinian conflict rather than trying to resolve it. This had been his approach before Oct. 7, and there are no indications that it has changed.

Asher Kaufman, Professor of History and Peace Studies, University of Notre Dame

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This article is republished from The Conversation under a Creative Commons license. Read the original article.

STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.

https://stmdailynews.com/


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