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Why community pharmacies are closing – and what to do if your neighborhood location shutters

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Lucas A. Berenbrok, University of Pittsburgh; Michael Murphy, The Ohio State University, and Sophia Herbert, University of Pittsburgh

Neighborhood pharmacies are rapidly shuttering.

Not long ago, Walgreens, one of the nation’s biggest pharmacy chains, announced plans to close 1,200 stores over the next three years. That’s part of a larger trend that has seen nearly 7,000 pharmacy locations close since 2019, with more expected in the coming years.

Many community pharmacies are struggling to stay open due to an overburdened workforce, shrinking reimbursement rates for prescription drugs and limited opportunities to bill insurers for services beyond dispensing medications.

As trained pharmacists who advocate for and take care of patients in community settings, we’ve witnessed this decline firsthand. The loss of local pharmacies threatens individual and community access to medications, pharmacist expertise and essential public health resources.

The changing role of pharmacies

Community pharmacies – which include independently owned, corporate-chain and other retail pharmacies in neighborhood settings – have changed a lot over the past decades. What once were simple medication pickup points have evolved into hubs for health and wellness. Beyond dispensing prescriptions, pharmacists today provide vaccinations, testing and treatment for infectious diseases, access to hormonal birth control and other clinical services they’re empowered to provide by federal and state laws.

Given their importance, then, why have so many community pharmacies been closing?

There are many reasons, but the most important is reduced reimbursement for prescription drugs. Most community pharmacies operate under a business model centered on dispensing medications that relies on insurer reimbursements and cash payments from patients. Minor revenue comes from front-end sales of over-the-counter products and other items.

However, pharmacy benefit managers – companies that manage prescription drug benefits for insurers and employers – have aggressively cut reimbursement rates in an effort to lower drug costs in recent years. As a result, pharmacists often have to dispense prescription drugs at very low margins or even at a loss. In some cases, pharmacists are forced to transfer prescriptions to other pharmacies willing to absorb the financial hit. Other times, pharmacists choose not to stock these drugs at all.

And it’s not just mom-and-pop operations feeling the pinch. Over the past four years, the three largest pharmacy chains have announced plans to close hundreds of stores nationwide. CVS kicked off the trend in 2021 by announcing plans to close 900 pharmacy locations. In late 2023, Rite Aid said that thousands of its stores would be at risk for closure due to bankruptcy. And late in 2024, Walgreens announced its plans to close 1,200 stores over the next three years.

To make matters worse, pharmacists, like many other health care providers, have been facing burnout due to high stress and the lasting effects of the COVID-19 pandemic. At the same time, pharmacy school enrollment has declined, worsening the workforce shortage just as an impending shortfall of primary care physicians looms.

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Why pharmacy accessibility matters

The increasing closure of community pharmacies has far-reaching consequences for millions of Americans. That’s because neighborhood pharmacies are one of the most accessible health care locations in the country, with an estimated 90% of Americans living within 5 miles of one.

However, research shows that “pharmacy deserts” are more common in marginalized communities, where people need accessible health care the most. For example, people who live in pharmacy deserts are also more likely to have a disability that makes it hard or impossible to walk. Many of these areas are also classified as medically underserved areas or health professional shortage areas. As pharmacy closures accelerate, America’s health disparities could get even worse.

So if your neighborhood pharmacy closes, what should you do?

While convenience and location matter, you might want to consider other factors that can help you meet your health care needs. For example, some pharmacies have staff who speak your native language, independent pharmacy business owners may be active in your community, and many locations offer over-the-counter products like hormonal contraception, the overdose-reversal drug naloxone and hearing aids.

You may also consider locations – especially corporate-owned pharmacies – that also offer urgent care or primary care services. In addition, most pharmacies offer vaccinations, and some offer test-and-treat services for infectious diseases, diabetes education and help with quitting smoking.

What to ask if your pharmacy closes

If your preferred pharmacy closes and you need to find another one, keep the following questions in mind:

What will happen to your old prescriptions? When a pharmacy closes, another pharmacy may buy its prescriptions. Ask your pharmacist if your prescriptions will be automatically transferred to a nearby pharmacy, and when this will occur.

What’s the staffing situation like at other pharmacies? This is an important factor in choosing a new pharmacy. What are the wait times? Can the team accommodate special situations like emergency refills or early refills before vacations? Does the pharmacist have a relationship with your primary care physician and your other prescribers?

Which pharmacies accept your insurance? A simple call to your insurer can help you understand where your prescriptions are covered at the lowest cost. And if you take a medication that’s not covered by insurance, or if you’re uninsured, you should ask if the pharmacy can help you by offering member pricing or manufacturer coupons and discounts.

What are your accessibility needs? Pharmacies often offer services to make your care more accessible and convenient. These may include medication packaging services, drive-thru windows and home delivery. And if you’re considering switching to a mail-order pharmacy, you should ask if it has a pharmacist to answer questions by phone or during telehealth visits.

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Remember that it’s best to have all your prescriptions filled at the same pharmacy chain or location so that your pharmacist can perform a safety check with your complete medication list. Drug interactions can be dangerous.

Community pharmacies have been staples of neighborhoods for more than a century. Unfortunately, current trends in pharmacy closures pose real threats to public health. We hope lawmakers address the underlying systemic issues so more Americans don’t lose access to their medications, health services and pharmacists.

Lucas A. Berenbrok, Associate Professor of Pharmacy and Therapeutics, University of Pittsburgh; Michael Murphy, Assistant Professor of Pharmacy Practice and Science, The Ohio State University, and Sophia Herbert, Assistant Professor of Pharmacy, University of Pittsburgh

This article is republished from The Conversation under a Creative Commons license. Read the original article.


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DoorDash Driver Arrested After Claiming Sexual Assault: What Really Happened?

A DoorDash driver who claimed she was sexually assaulted during a delivery is now facing felony charges after police say her viral video showed an unconscious, partially nude customer without consent. Here’s what investigators found and why the case is sparking national debate.

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Last Updated on December 3, 2025 by Daily News Staff

DoorDash driver controversy involving a viral video and police investigation after claims of sexual assault; Oswego authorities say no assault occurred.

DoorDash delivery driver involved in a viral video controversy after claiming sexual assault; police say no assault occurred, and the driver now faces felony charges.

DoorDash Driver Arrested After Claiming Sexual Assault: What Really Happened?

A Viral Accusation Turns Into a Criminal Case

A routine food drop-off turned into a national controversy this month after a DoorDash delivery driver claimed she was sexually assaulted during a delivery — only to later be arrested herself following a police investigation. The incident, which quickly spread across TikTok and other platforms, has generated fierce debate over privacy, personal safety, and the power of viral video culture.

The driver, identified as Livie Rose Henderson, posted a video on social media in mid-October claiming that when she arrived at a customer’s home in Oswego, New York, she found the front door open and discovered a man “half-naked and unconscious” on his couch. She publicly described the moment as a sexual assault, saying she felt endangered and traumatized.

Her posts went viral almost immediately, drawing attention from millions of viewers and sparking outrage over the safety risks faced by gig workers — particularly women — who make deliveries to unfamiliar homes.

But the narrative took a dramatic turn.


Police: No Sexual Assault Occurred

According to the Oswego Police Department, an investigation found no evidence that Henderson was sexually assaulted. Instead, authorities say that she:

  • Entered the home without consent

  • Recorded the unconscious customer, who was partially nude

  • Posted the footage online, identifying him

  • Made claims police say were “false and misleading”

Investigators concluded the man was intoxicated and unconscious, not acting with intent or awareness. As a result, Henderson was arrested and charged with:

  • Second-degree unlawful surveillance (felony)

  • First-degree dissemination of unlawful surveillance images (felony)

Police emphasized that recording a person who is nude or partially nude inside their home — regardless of context — constitutes a violation of New York’s surveillance and privacy laws if done without permission.


DoorDash Drops the Driver

Henderson also claimed that DoorDash deactivated her account, something she described as retaliation for “exposing her assaulter.” But following her arrest, DoorDash stated that recording customers inside their homes violates company policy and local laws.

DoorDash said it cooperated with investigators but declined to comment further on personnel matters.


A Complicated Public Reaction

Social media reaction has been sharply divided:

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Sympathy for the driver

Many viewers initially supported Henderson, arguing that gig workers often deal with unsafe conditions and should not be forced to decide between finishing a delivery or backing away from a potentially threatening situation.

Backlash over privacy violations

Others argue that Henderson crossed legal and ethical boundaries by:

  • Entering a private residence

  • Recording a vulnerable, unconscious person

  • Posting it publicly

  • Accusing the individual of a crime without evidence

These actions, critics say, show the dangerous consequences of rushing to social media before police or professional investigators evaluate the facts.


The Larger Issue: Safety vs. Responsibility

This case highlights a broader tension in the era of app-based work and viral content:

  • Gig workers do indeed face unpredictable and sometimes unsafe situations.

  • Customers have a right to privacy in their homes.

  • Social media, meanwhile, rewards the fastest and most dramatic version of a story — even before the truth is known.

As the criminal process continues, Henderson’s case may set a new precedent for how privacy laws interact with the realities of delivery work and the instant visibility of online platforms.

Further Reading

STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.

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How China cleaned up its air pollution – and what that meant for the climate

How China cleaned up its air pollution: Beijing’s air quality went from hazardous to good while Delhi and Lahore still struggle. Discover how China dramatically reduced pollution since 2013—and why cleaner air may have unintended consequences for global warming and climate change.

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How China cleaned up its air pollution – and what that meant for the climate

How China cleaned up its air pollution – and what that meant for the climate

Gemma Ware, The Conversation
Delhi: 442. Lahore: 334. Beijing: 16. These are the levels of PM 2.5, one of the principle measures for air pollution, on November 19. As Pakistanis and Indians struggle with hazardous air quality, in Beijing – a city once notorious for its smog – the air quality is currently rated as good. Ahead of the 2008 Beijing Olympics, the Chinese government was so concerned about pollution that it introduced temporary restrictions on cars, shut down factories and stopped work on some construction sites. The measures worked and one study later found that levels of air pollution were down 30% during the period when the temporary Olympic restrictions were in place. It would take a few more years before the Chinese government implemented a clean air action plan in 2013. Since then, China has achieved a dramatic improvement in its air quality. In this episode of The Conversation Weekly podcast, we speak to Laura Wilcox, a professor at the National Centre for Atmospheric Science at the University of Reading in the UK, to understand how China managed to clean up its air pollution. But Wilcox’s recent research uncovered some unintended consequences from this cleaner air for the global climate: the pollution was actually helping to cool the atmosphere and by taking it away, it may have accelerated global warming. Wilcox explains:
 What we’re seeing is a removing of cooling that’s revealing warming that’s already there. So the air pollution isn’t the cause of the warming. It’s just letting us see stuff that we’ve already done.
Listen to the interview on The Conversation Weekly podcast. You can also read an article by Laura Wilcox and her colleague Bjørn H. Samset about their recent research on The Conversation. This episode of The Conversation Weekly was written and produced by Mend Mariwany, Gemma Ware and Katie Flood. Mixing by Michelle Macklem and theme music by Neeta Sarl. Newsclips in this episode from Voice of America, CBC, AP Archive, ABC (News) Australia, WFLA NBC Channel 8 and PBS. Listen to The Conversation Weekly via any of the apps listed above, download it directly via our RSS feed or find out how else to listen here. A transcript of this episode is available via the Apple Podcasts or Spotify apps.The Conversation Gemma Ware, Host, The Conversation Weekly Podcast, The Conversation This article is republished from The Conversation under a Creative Commons license. Read the original article.

Dive into “The Knowledge,” where curiosity meets clarity. This playlist, in collaboration with STMDailyNews.com, is designed for viewers who value historical accuracy and insightful learning. Our short videos, ranging from 30 seconds to a minute and a half, make complex subjects easy to grasp in no time. Covering everything from historical events to contemporary processes and entertainment, “The Knowledge” bridges the past with the present. In a world where information is abundant yet often misused, our series aims to guide you through the noise, preserving vital knowledge and truths that shape our lives today. Perfect for curious minds eager to discover the ‘why’ and ‘how’ of everything around us. Subscribe and join in as we explore the facts that matter.  https://stmdailynews.com/the-knowledge/


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The Hong Kong high-rise fire shows how difficult it is to evacuate in an emergency

Hong Kong High-Rise Fire: The deadly Hong Kong fire exposes critical challenges in evacuating tall buildings. Learn why stair descent is slower than expected, how human behavior causes delays, and what modern safety features can save lives.

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Hong Kong High-Rise Fire Reveals Why Evacuating Tall Buildings Is So Dangerous
Tommy Wang/Getty

The Hong Kong high-rise fire shows how difficult it is to evacuate in an emergency

Milad Haghani, The University of Melbourne; Erica Kuligowski, RMIT University, and Ruggiero Lovreglio, Te Kunenga ki Pūrehuroa – Massey University The Hong Kong high-rise fire, which spread across multiple buildings in a large residential complex, has killed dozens, with hundreds reported missing. The confirmed death toll is now 44, with close to 300 people still unaccounted for and dozens in hospital with serious injuries. This makes it one of Hong Kong’s deadliest building fires in living memory, and already the worst since the Garley Building fire in 1996. Although more than 900 people have been reportedly evacuated from the Wang Fuk Court, it’s not clear how many residents remain trapped. This catastrophic fire – which is thought to have spread from building to building via burning bamboo scaffolding and fanned by strong winds – highlights how difficult it is to evacuate high-rise buildings in an emergency.

When the stakes are highest

Evacuations of high-rises don’t happen every day, but occur often enough. And when they do, the consequences are almost always severe. The stakes are highest in the buildings that are full at predictable times: residential towers at night, office towers in the day. We’ve seen this in the biggest modern examples, from the World Trade Center in the United States to Grenfell Tower in the United Kingdom. The patterns repeat: once a fire takes hold, getting thousands of people safely down dozens of storeys becomes a race against time. But what actually makes evacuating a high-rise building so challenging? It isn’t just a matter of “getting people out”. It’s a collision between the physical limits of the building and the realities of human behaviour under stress.

It’s a long way down to safety

The biggest barrier is simply vertical distance. Stairwells are the only reliable escape route in most buildings. Stair descent in real evacuations is far slower than most people expect. Under controlled or drill conditions people move down at around 0.4–0.7 metres per second. But in an actual emergency, especially in high-rise fires, this can drop sharply. During 9/11, documented speeds at which survivors went down stairs were often slower than 0.3 m/s. These slow-downs accumulate dramatically over long vertical distances. Fatigue is a major factor. Prolonged walking significantly reduces the speed of descent. Surveys conducted after incidents confirm that a large majority of high-rise evacuees stop at least once. During the 2010 fire of a high-rise in Shanghai, nearly half of older survivors reported slowing down significantly. Long stairwells, landings, and the geometry of high-rise stairs all contribute to congestion, especially when flows from multiple floors merge into a single shaft. Slower movers include older adults, people with physical or mobility issues and groups evacuating together. These reduce the overall pace of descent compared with the speeds typically assumed for able-bodied individuals. This can create bottlenecks. Slow movers are especially relevant in residential buildings, where diverse occupants mean movement speeds vary widely. Visibility matters too. Experimental studies show that reduced lighting significantly slows down people going down stairs. This suggests that when smoke reduces visibility in real events, movement can slow even further as people hesitate, misjudge steps, or adjust their speed.

Human behaviour can lead to delays

Human behaviour is one of the biggest sources of delay in high-rise evacuations. People rarely act immediately when an alarm sounds. They pause, look for confirmation, check conditions, gather belongings, or coordinate with family members. These early minutes are consistently some of the costliest when evacuating from tall buildings. Studies of the World Trade Center evacuations show the more cues people saw – smoke, shaking, noise – the more they sought extra information before moving. That search for meaning adds delay. People talk to colleagues, look outside windows, phone family, or wait for an announcement. Ambiguous cues slow them even further. In residential towers, families, neighbours and friend-groups naturally try to evacuate together. Groups tend to form wider steps, or group together in shapes that reduce overall flow. But our research shows when a group moves in a “snake” formation – one behind the other – they travel faster, occupy less space, and allow others to pass more easily. These patterns matter in high-rise housing, where varied household types and mixed abilities make moving in groups the norm.

Why stairs aren’t enough

As high-rises grow taller and populations age, the old assumption that “everyone can take the stairs” simply no longer holds. A full building evacuation can take too long, and for many residents (older adults, people with mobility limitations, families evacuating together) long stair descents are sometimes impossible. This is why many countries have turned to refuge floors: fire- and smoke-protected levels built into towers as safe staging points. These can reduce bottlenecks and prevent long queues. They give people somewhere safe to rest, transfer across to a clearer stair, or wait for firefighters. Essentially, they make vertical movement more manageable in buildings where continuous descent isn’t realistic. Alongside them are evacuation elevators. These are lifts engineered to operate during a fire with pressurised shafts, protected lobbies and backup power. The most efficient evacuations use a mix of stairs and elevators, with ratios adjusted to the building height, density and demographics. The lesson is clear: high-rise evacuation cannot rely on one tool. Stairs, refuge floors and protected elevators should all be made part of ensuring vertical living is safer.The Conversation Milad Haghani, Associate Professor and Principal Fellow in Urban Risk and Resilience, The University of Melbourne; Erica Kuligowski, Principal Research Fellow, School of Engineering, RMIT University, and Ruggiero Lovreglio, Professor in Digital Construction and Fire Engineering, Te Kunenga ki Pūrehuroa – Massey University This article is republished from The Conversation under a Creative Commons license. Read the original article.

STM Daily News is a vibrant news blog dedicated to sharing the brighter side of human experiences. Emphasizing positive, uplifting stories, the site focuses on delivering inspiring, informative, and well-researched content. With a commitment to accurate, fair, and responsible journalism, STM Daily News aims to foster a community of readers passionate about positive change and engaged in meaningful conversations. Join the movement and explore stories that celebrate the positive impacts shaping our world.

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