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Cage Automation Is Key to Modernizing Gaming and Hospitality Industry in Increasingly Cashless World, Says Info-Tech Research Group

The firm’s latest industry research highlights how cage automation can enable the gaming and hospitality industry to navigate through digital transformation, streamline processes, and enhance the guest experience.



TORONTO /PRNewswire/ – As casino guest expectations rise, the gaming and hospitality industries must innovate to remain competitive. Recognizing this critical need, global IT research and advisory firm Info-Tech Research Group has released new industry research Cage Automation Empowers the Digital and Cashless Evolution. The firm’s findings show that cage automation solutions present an effective way to streamline casino operations, including tasks traditionally handled by cashiers. As the industry grapples with economic downturns and dynamic changes, automating these processes becomes essential to enhance efficiency and nurture guest relationships.

Info-Tech Research Group’s “Cage Automation Empowers the Digital and Cashless Evolution” blueprint outlines how cage automation can improve the efficiency, agility, and resilience of cage and count processes within the gaming and hospitality industries. (CNW Group/Info-Tech Research Group)

The new research from the firm details cage automation’s potential to empower casino operators in their digital transformation journey, enhance efficiency, and shape the future of the industry.

“How and where guests gamble in today’s digital economy is quickly shifting, and the gaming and hospitality industry faces a crucial turning point,” says Elizabeth Silva, research analyst at Info-Tech Research Group. “Automating casino floor processes will help operators improve and innovate new products and services for guests. Creating and maintaining relationships with new and current guests while improving tedious manual processes has never been more necessary in the industry with the economic recession and dynamic changes.”

Info-Tech’s resource underscores the growing influence of transformative technological innovations and shifts within the gaming industry, which are increasingly catalyzing the adoption of cage automation. However, this transition is not without its challenges. Casinos are contending with labor shortages, struggling to fill crucial frontline roles such as cage cashiers. The lack of advanced or digitized operational processes also hampers the ability to enable future enhancements to remain competitive.

The firm further explains in the resource how traditional protocols enabled by conventional cage systems are now transitioning to support cashless and digital wallet functionalities. Info-Tech details how cage automation solutions aid a number of key gaming and hospitality operations that collectively form its unique value chain, such as:

Cash Handling & Collection: The collection of cash, checks, chips, and vouchers from table games, slot machines, and other cash-handling sources in the casino.

Counting & Verification: Counting hard and soft cash and currency equivalents to ensure accuracy and recording of revenue. This can include counting machines and other tools to count and verify the cash collected.

Currency Exchange: Foreign currency presented by guests and exchanged into local currency by the cage.

Safekeeping: Cash and high-value assets securely stored to prevent loss, tampering, or theft. This involves the use of vaults, safes, and other security measures to ensure the safety of the assets.

Compliance & Regulatory: Compliance with laws, regulations, and industry standards is a crucial part of cage and count processes, including reporting transactions, audits, AML/KYC, and monitoring suspicious activity.

Fills & Credits: Managing the flow of money in and out of different banks on the property to ensure they are operational and players can convert cash into credits and vice versa. Fills refer to refilling the chips, coins, or bills into different gaming areas. Credits refer to removing excess chips back to the cage and keeping track of player spending and the monetary value of their credits to adjust back into winnings such as cash.

Accounting & Reporting: The accuracy of accounting and reporting of cash transactions. This includes recording and documenting all cash transactions, financial reporting, and reconciling cash balances with other financial records.

System Admin: The upkeep, configuration, and operation of cage and count systems such as cash handling machines, software, and other tools.

“Cage automation solutions allow casino operators to streamline cage and count management processes by automating the string of processes that a casino cashier would have to fulfill. Adapting to continuous disruption requires casino operators to innovate the different casino operations through digital transformation,” explains Silva.

To learn more about implementing cage automation in the gaming and hospitality industries, download the complete Cage Automation Empowers the Digital and Cashless Evolution blueprint.

For media inquiries on the topic or to get exclusive, timely commentary from Elizabeth Silva, an expert in the hospitality and entertainment industry, please contact [email protected].

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and over 200 IT and industry analysts through the firm’s Media Insiders program. To gain access, contact [email protected].

For more information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and Twitter.

SOURCE Info-Tech Research Group

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Business and Finance

Rent remains high, but more properties offer incentives



New construction surge prompts landlords and property managers to provide more perks

SEATTLE /PRNewswire/ — Rental concessions—offers meant to entice tenants, such as free months of rent or free parking—are at their highest level in more than two years despite strong renter demand, Zillow’s latest data shows. That’s because property managers are now likely competing for tenants, as new, primarily upscale buildings from the recent construction boom enter the rental market.

About 30% of rental listings on Zillow advertised concessions in October, a surge that signifies a notable shift in the rental market. Within the past five years, concessions reached a peak in February 2021, with 36.7% of rentals offering incentives, coinciding with low renter demand during the pandemic. Those concessions then dropped as far as 19.4% in July 2022. However, the current rise comes as typical rent prices are nearly 30% higher than pre-pandemic levels, and annual rent growth just ticked back up after nearly two years of slowing down.

“The pandemic era’s increase in concessions was a direct response to decreased renter demand. Currently, we’re witnessing a different scenario where the demand for rental housing is high, but there’s been a notable rise in supply,” said Anushna Prakash, an economic research data scientist at Zillow. “To differentiate themselves from newer, potentially more amenity-rich apartment buildings, property managers are stepping up their game, offering more incentives to attract potential renters with a broader range of choices.”

Nationwide increase in concessions
Zillow data shows an astonishing 43 of the nation’s largest 50 metropolitan areas have seen a rise in rental concessions compared to last year. The most deal sweeteners are found in Salt Lake City, Utah, and San Jose, California, where more than half the rentals listed on Zillow in October advertised concessions.

Construction boom and its effects
This trend is especially pronounced in metro areas experiencing a construction boom. According to Fannie Mae’s Mid-2023 Multifamily Construction Update, markets such as Washington, D.C., Dallas and Austin are seeing more new developments, with Dallas and Austin having 74,000 and 66,000 new units, respectively, either recently completed or underway .

Zillow’s data reveals a similar upswing in concessions in those metros and others, including Phoenix and Atlanta, which are also among the top markets for new multifamily construction. This correlation highlights how the influx of new apartments is likely prompting housing providers to offer incentives to attract renters.

10 Metro Areas with the Largest Share of Rental Concessions

MetroShare of Rentals
Year over Year
(YoY) Change in
Share of
Typical Rent in
Zillow Observed
Rent Index (ZORI)
YoY Change in
Salt Lake City, UT54.4 %26.5 %$1,6770.7 %
San Jose, CA50.8 %6.3 %$3,2600.2 %
Washington, DC49.6 %-1.2 %$2,3083.9 %
Charlotte, NC47.6 %20.5 %$1,8262.4 %
Minneapolis, MN46.8 %3.4 %$1,6472.7 %
Dallas, TX45.9 %17.4 %$1,8030.6 %
Phoenix, AZ45.1 %10.1 %$1,9020.6 %
Austin, TX44.8 %13.4 %$1,813-2.8 %
Nashville, TN43.8 %8.1 %$1,8960.9 %
Atlanta, GA43.5 %15.2 %$1,9250.4 %

Source: Zillow data

Diverse concession strategies across metros
Conversely, metro areas such as New Orleans (9%), Providence (14%), Miami (14%) and New York (15%) observed the lowest concession rates in October. This varied landscape suggests that property managers across the country are exploring different strategies as they gauge the effectiveness of concessions before potentially adjusting rental prices.

Zillow’s research, echoing the sentiments of economists and housing experts, highlights the fact that new construction and zoning reform are pivotal in enhancing housing affordability. The current trend in concessions, likely fueled by the spike in multifamily construction, is an interesting twist in the quest for affordability. It remains to be seen if the rise in concessions will translate to a significant drop in rent growth.

Zillow provides a clear and user-friendly platform for both housing providers and renters. Property managers can easily list concessions for their properties, while renters can find all available offers under the “Special Offers” tab on participating building detail pages, enabling them to make well-informed housing decisions.

About Zillow Group
Zillow Group, Inc. (NASDAQ: Z and ZG) is reimagining real estate to make home a reality for more and more people. As the most visited real estate website in the United States, Zillow and its affiliates help people find and get the home they want by connecting them with digital solutions, great partners, and easier buying, selling, financing and renting experiences.

Zillow Group’s affiliates, subsidiaries and brands include Zillow®; Zillow Premier Agent®; Zillow Home Loans℠; Trulia®; Out East®; StreetEasy®; HotPads®; ShowingTime+℠; and Spruce®.

All marks herein are owned by MFTB Holdco, Inc., a Zillow affiliate. Zillow Home Loans, LLC is an Equal Housing Lender, NMLS (www.nmlsconsumeraccess.org). © 2023 MFTB Holdco, Inc., a Zillow affiliate.



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Business and Finance

The Rise and Evolution of Cyber Monday

Cyber Monday: The online shopping extravaganza that offers incredible deals and convenience for savvy shoppers. #CyberMonday



man feeling happy with his gray coat on sale
Photo by Sora Shimazaki on Pexels.com

Cyber Monday, the digital shopping extravaganza, has emerged as the Internet’s response to Black Friday. Traditionally held on the Monday after Thanksgiving, it initially aimed to rival the in-store deals of its brick-and-mortar counterpart. However, the retail landscape has evolved, and now both events often overlap. Yet, Cyber Monday retains its allure, with online sales soaring and social media playing a vital role in advertising. The convenience of mobile shopping has further fueled its popularity, allowing people to snag deals on the go. From tech gadgets to clothing and gift cards, Cyber Monday continues to captivate shoppers seeking holiday savings.




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Business and Finance

Survey Finds Inflation Still Top of Mind For Holiday Shoppers

Debt.com’s latest Holiday Spending Survey shows many will spend more due to inflation and will use credit cards to cover costs.



FORT LAUDERDALE, Fla. /PRNewswire/ — Inflation is still driving prices on everything from groceries to holiday gifts, but a new Debt.com survey shows many Americans aren’t as concerned about sticker shock as they were last year.

Debt.com polled 1,000 U.S. adults about their holiday shopping plans. More respondents (60%) than last year (54%) feel they will spend more on holiday shopping this year because of inflation. Among those respondents, 3 in 5 (54%) say they will use credit cards to cover the cost of holiday shopping.

It’s an American tradition to go into debt over the holidays. Higher prices and FOMO can lead to more credit card use.

Debt.com’s latest “Holiday Spending Survey” shows 3 in 5 expect they’ll spend more due to inflation. Many will use credit cards to cover the costs. The latest BLS data shows inflation is still driving up prices on everything from groceries to holiday shopping.

It’s almost an American tradition to go into debt for the holidays. Leading up to the holidays the fear of high prices and ‘FOMO’ (the fear of missing out) runs deep,” says Howard Dvorkin, CPA and Debt.com chairman.  

Two-thirds (66%) of respondents are shopping earlier than last year. More than 1 in 3 (34%) started in November, and 15% started over the summer when inflation briefly dropped for the first time in two years.

Still, credit card debt increased 16.6% from just a year ago and Americans now owe over a trillion on their credit cards.

With average interest rates of more than 26% on major credit cards, and retail store cards at over 30% Dvorkin asserts, “Shoppers should ask themselves if they really need to buy gifts for everyone or instead, to buy gifts for a small core group of family and friends.”

About Debt.com: Debt.com is a consumer website where people can find help with credit card debt, student loan debt, tax debt, credit repair, bankruptcy, and more. Debt.com works with vetted and certified providers that give the best advice and solutions for consumers ‘when life happens.’

SOURCE Debt.com

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